Reviews
Friendly, attentive, not pushy on over selling services
Friendly, attentive, not pushy on over selling services and services were on point!
Friendly, attentive, not pushy on over selling services
Friendly, attentive, not pushy on over selling services and services were on point!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Shabby dealership.
Shabby dealership. This dealership should be renamed un-reliable Chevy . I had an appointment to see the Blazer EV at 12:15 pm. I arrive on time only to be told that they don’t have the car as yet and it’s in transit . Francis is one sales guy you should stay away from . Very rude and unprofessional bunch of sales guys. Avoid this dealership if you can . I drove 40 mins only to turned back . They just lost my business .
Shabby dealership.
Shabby dealership. This dealership should be renamed un-reliable Chevy . I had an appointment to see the Blazer EV at 12:15 pm. I arrive on time only to be told that they don’t have the car as yet and it’s in transit . Francis is one sales guy you should stay away from . Very rude and unprofessional bunch of sales guys. Avoid this dealership if you can . I drove 40 mins only to turned back . They just lost my business .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience with us. We’re sorry to hear about the inconvenience you faced and the dissatisfaction with our service. It’s important to us that every customer’s visit is handled professionally and efficiently. To address your concerns and discuss how we can make things right, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com. We appreciate your feedback and hope to have the opportunity to regain your trust.
Took my car in due to a known issue listed online on
Took my car in due to a known issue listed online on other 2020 Malibu which chevy never recalled. I bought an textended warranty that is already expired so that didn't help me. The had my car for over a month!! I received no loaner either. Called me attempting to say it was an issue with a modification and the car is totally stock. Once the car was complete so they told me I had my friend take me to go get it only to sit there for 45 minutes and then the lady tells me my car won't start!!? Ridiculous, my ride left already so now I have to have them take me home. Then on the way home they call and say they got it running. Now I don't trust them that the issues were fixed. Paid over $3500 on a pizza man's budget! Then when I finally get lt they could atleast wash it since they have a carwash in the back. Insane!
Took my car in due to a known issue listed online on
Took my car in due to a known issue listed online on other 2020 Malibu which chevy never recalled. I bought an textended warranty that is already expired so that didn't help me. The had my car for over a month!! I received no loaner either. Called me attempting to say it was an issue with a modification and the car is totally stock. Once the car was complete so they told me I had my friend take me to go get it only to sit there for 45 minutes and then the lady tells me my car won't start!!? Ridiculous, my ride left already so now I have to have them take me home. Then on the way home they call and say they got it running. Now I don't trust them that the issues were fixed. Paid over $3500 on a pizza man's budget! Then when I finally get lt they could atleast wash it since they have a carwash in the back. Insane!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We sincerely apologize for the extended wait time, communication issues, and the inconvenience you faced with your vehicle service. This is not the standard of service we strive for, and we understand your frustration. At your earliest convenience, please reach out to our Service Manager, Eric David, at Edavid@reliablechevrolet.com or 972-952-0649 to discuss your concerns in detail and work towards a resolution. We appreciate your feedback and the opportunity to address these issues. Thank you for your patience.
Poor communication and customer service.
Poor communication and customer service. Was told they would change brake pads on car I was going to buy and drove back to purchase but they changed their mind, safety hazard to sell cars with bad brakes
Poor communication and customer service.
Poor communication and customer service. Was told they would change brake pads on car I was going to buy and drove back to purchase but they changed their mind, safety hazard to sell cars with bad brakes
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry to hear about your experience with our customer service and communication. This is not the level of service we aim to provide. At your earliest convenience, please reach out to our Service Manager, Eric David, at Edavid@reliablechevrolet.com or 972-952-0649 to discuss your concerns and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your patience as we address the issue.
First time at Reliable.
First time at Reliable. My dealer Mark was very good to work with, not pushy and worked to stay within my budget.
First time at Reliable.
First time at Reliable. My dealer Mark was very good to work with, not pushy and worked to stay within my budget.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We’re glad to hear that Mark made your first visit a positive one by being attentive and budget-conscious. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!
Worst sales experience ever encountered, The Sales
Worst sales experience ever encountered, The Sales Manager literally would not take my money to buy a vehicle. They also were not on same page about value of my trade. They seemed most interested with getting me to come in. Sorry, but cannot recommend Reliable Chevrolet, Richardson, TX to anyone.
Worst sales experience ever encountered, The Sales
Worst sales experience ever encountered, The Sales Manager literally would not take my money to buy a vehicle. They also were not on same page about value of my trade. They seemed most interested with getting me to come in. Sorry, but cannot recommend Reliable Chevrolet, Richardson, TX to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are truly sorry to hear about your frustrating experience with us. We aim to provide a seamless and transparent buying process, and it's clear we fell short in your case. Please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com. He is committed to addressing your concerns and ensuring that we can rectify the situation. Thank you for your feedback, and we hope to have the opportunity to make things right.
Post sale service less than great.
Post sale service less than great. Still waiting on my plates. Drove to dealership and service closed. Asked about the new Blazer. My salesman said they are on the back row without offering to help. He was pushy for a positive Google review during the sale. I waited to see how the rest of the process worked out. Not real happy.
Post sale service less than great.
Post sale service less than great. Still waiting on my plates. Drove to dealership and service closed. Asked about the new Blazer. My salesman said they are on the back row without offering to help. He was pushy for a positive Google review during the sale. I waited to see how the rest of the process worked out. Not real happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We apologize for the inconvenience you’ve encountered with the post-sale service and the delay in receiving your plates. This is not the level of service we aim to provide. Your feedback regarding the sales process and the interaction with your salesman is important to us. We strive to offer attentive and helpful service at all times. Please contact our Sales Manager, Derrek Hooser, at Dhooser@ReliableChevrolet.com, so we can address your concerns and ensure that your needs are met promptly. We appreciate your patience and hope to improve your experience with us moving forward. Thank you for bringing this to our attention.
Had shopped this dealer a couple of times years ago
Had shopped this dealer a couple of times years ago without issue. Tried just to get numbers for a trade and a new car they were selling. My trade is brand new and without me even telling them what I am expecting for it, the sales rep I was talking with said his GM said and I quote " He doesn't want to put $60000 in a "used" truck if you can buy a new one for $54,000." He also asked for my buyers order from the dealership I bought it from. He was wanting to see what I paid for it before he would give me a price. Never heard of that before. To be honest, I wasn't and don't expect 60k for my trade but would love to get it. Tried to tell me that the dealership I bought it from was selling them for 13k less than MSRP. It's apparent that the GM didn't want to do business with me. Maybe they thought they might hurt my feelings or something, I don't know.
Had shopped this dealer a couple of times years ago
Had shopped this dealer a couple of times years ago without issue. Tried just to get numbers for a trade and a new car they were selling. My trade is brand new and without me even telling them what I am expecting for it, the sales rep I was talking with said his GM said and I quote " He doesn't want to put $60000 in a "used" truck if you can buy a new one for $54,000." He also asked for my buyers order from the dealership I bought it from. He was wanting to see what I paid for it before he would give me a price. Never heard of that before. To be honest, I wasn't and don't expect 60k for my trade but would love to get it. Tried to tell me that the dealership I bought it from was selling them for 13k less than MSRP. It's apparent that the GM didn't want to do business with me. Maybe they thought they might hurt my feelings or something, I don't know.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We're sorry to hear about your recent experience with us. It sounds like there was a misunderstanding and a lack of communication, which is not reflective of the service we strive to provide. Your feedback is important to us, and we want to address your concerns promptly. Please reach out to our Sales Manager, Derrek Hooser, at Dhooser@ReliableChevrolet.com. He will be able to assist you further and work to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to earn back your trust.
Mr. Hooser reached out to me the following day saying that he had heard that I was no longer in the market for a vehicle and asked why. I responded and told him everything that I posted here. I never heard from him again, so I don't think contacting him will do any good.
Bought a 2020 car from this dealer, quick to make the
Bought a 2020 car from this dealer, quick to make the sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 days they been giving us the run around! No one can answer when the car will be ready for pick up. Service manager ( Gary) very rude. This is poor customer service! Will not ever buy nor recommend this dealer!
Bought a 2020 car from this dealer, quick to make the
Bought a 2020 car from this dealer, quick to make the sale but the car needed some things to be fixed. Told us to bring car back the following week, which we did! Left it on Monday and for the last 5 days they been giving us the run around! No one can answer when the car will be ready for pick up. Service manager ( Gary) very rude. This is poor customer service! Will not ever buy nor recommend this dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
See photos.
See photos. 2024 Silverado leaking coolant with check engine and transmission light on. Was told by this dealership that will take 3-4 weeks for them to look at it and they do not have loaners. Extended warranty and all, no service. I won’t be back if this is not corrected in 1-2 days or I get a loaner. Keep in mind if you decide to come here that your transportation for the next month is on you!
See photos.
See photos. 2024 Silverado leaking coolant with check engine and transmission light on. Was told by this dealership that will take 3-4 weeks for them to look at it and they do not have loaners. Extended warranty and all, no service. I won’t be back if this is not corrected in 1-2 days or I get a loaner. Keep in mind if you decide to come here that your transportation for the next month is on you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you've experienced with your 2024 Silverado. Your concerns are very important to us, and we understand the urgency of your situation. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns and work towards a resolution. We are committed to ensuring that your vehicle is serviced promptly and that you have the necessary support during this time. Thank you for your patience and understanding as we address this matter.