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Toyota of Richardson

(2,815 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(2,815 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Appreciate the availability and ease of scheduling.

Appreciate the availability and ease of scheduling. They have a great staff, always reliable and transparent with their services. Aaron was my service advisor during my most recent visit. He is very professional and made sure everything was addressed and taken care of :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re so glad to hear that Aaron provided excellent service and made your experience easy and transparent. We take pride in having a reliable and professional team, and it’s great to know that Aaron lived up to those standards. We appreciate your trust and look forward to assisting you again in the future!

I love coming here!

I love coming here! Erwin was awesome! He took the time to ask about my past visits and asked about my car’s performance. He was very friendly, professional and made my experience more enjoyable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear you enjoyed your recent visit and that Erwin provided such excellent service! We appreciate your kind words about his friendly and professional demeanor, and we're glad he made your experience so enjoyable. We look forward to seeing you again soon!

Fast, friendly, and courteous.

Fast, friendly, and courteous. Advisor is very attentive and kept close update, good communication. I like the text and online diagnostics service selection, very high tech from my previous experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sax, thank you for the fantastic feedback! We’re thrilled to hear you enjoyed our attentive service and technology offerings. Your satisfaction is our priority, and we’re glad we could enhance your experience. Looking forward to serving you again!

Kindest people I have ever purchased a large purchase

Kindest people I have ever purchased a large purchase from. Place is impeccably clean. All employees seem to know the products and listen customers .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks! We’re thrilled to hear you had such a positive experience with our team. We take pride in our clean environment and knowledgeable staff, and your feedback truly motivates us. Looking forward to serving you again!

Very terrible and unwilling to work with you.

Very terrible and unwilling to work with you. Almost like someone in the dealership wanted the car for themselves, and very much low xxxxx on trade in offers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Patrick Kelley was thoughtfully and courteous.

Patrick Kelley was thoughtfully and courteous. He took the time explained their process and the required options. He worked with me to schedule the return the next day for the work to be completed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We’re thrilled to hear that Patrick Kelley provided you with thoughtful and courteous service. It's great to know he took the time to explain the process and work with you on scheduling your return. We truly appreciate your feedback and look forward to assisting you again soon!

I got an appointment when I wanted one, my service

I got an appointment when I wanted one, my service advisor was great! He went over the maintenance on my car and recommended what was best for my car. I was in and out in no time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear you had such a positive experience! We strive to make scheduling convenient and to provide efficient, top-quality service. It's fantastic that your service advisor was able to thoroughly explain the necessary maintenance and recommendations for your vehicle. We appreciate your feedback and look forward to seeing you again soon.

Efficiency and certainty the best of all manner of all

Efficiency and certainty the best of all manner of all the employees in the dealership and services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! We're thrilled to hear that you experienced efficiency and great service from all of our employees. It's our goal to provide top-notch service every step of the way, and we're glad we could meet your expectations. We look forward to assisting you again soon!

Professional, courteous, and informative throughout my

Professional, courteous, and informative throughout my appointment. Great service. I highly recommend this dealership for all your needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your outstanding review! We're thrilled to hear that our team delivered a professional, courteous, and informative experience during your appointment. Providing exceptional service is our top priority, and we're delighted that we not only met but exceeded your expectations. Your recommendation means the world to us, and we truly appreciate you taking the time to share such positive feedback. We look forward to continuing to serve you and other customers with the same high level of care and attention to detail.

Service was very excellent and everyone was extremely

Service was very excellent and everyone was extremely helpful to us. Highly recommend going here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you had an excellent service experience and found our team to be extremely helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future!