Reviews
The service adviser at the service department was
The service adviser at the service department was friendly and professional. Explanations were clear and expected service was performed exactly as described.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Fillister, for your wonderful review! We are delighted to hear that you had a positive experience with our service department. Our team strives to provide friendly and professional service, and it’s great to know that our explanations and the service performed met your expectations. We appreciate your feedback and look forward to serving you again in the future!
2022 highlander should have left but seven hours buying
2022 highlander should have left but seven hours buying new car. So tired didn’t pay enough attention to iPad that jumped my 6% to 10%! 3 years later things promised are now dropping off contract and paying for things “covered” I could write for hours of issues. Bottom line I will NEVER buy or use service dept again
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dustin, we appreciate you taking the time to share your experience with us. It is important for us to hear from our customers so we can understand their concerns. We understand that your recent experience did not meet your expectations, particularly regarding the financing terms and the service you received. We would like the opportunity to address your concerns and work towards a resolution. Please reach out to Maria Arenas at marenas@vtaig.com, and we will do our best to assist you further. Thank you for bringing this to our attention.
The dealership is very efficient and clean.
The dealership is very efficient and clean. The staff is also very polite and the service advisor with whom I work, Patrick, listens well and works to resolve issues.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We are thrilled to hear that you found our service department to be efficient and clean, and that our staff, particularly Patrick, provided you with attentive service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!
Brandon Phillips is an excellent service advisor.
Brandon Phillips is an excellent service advisor. He always goes above and beyond. If you show up at your appointed time everything goes like clockwork. Been a customer since 2009.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We’re so glad to hear that Brandon Phillips consistently goes above and beyond to provide you with excellent service. It’s great to know that your visits have been smooth and efficient, and we truly appreciate your loyalty as a customer since 2009. We’ll be sure to pass along your compliments to Brandon and look forward to continuing to serve you in the future!
You Are the Best at Town Team!
You Are the Best at Town Team!,,I feel so satisfied with Yours Job!,,Thank You!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words and enthusiastic support! We're thrilled to hear that you felt satisfied with the service you received from our team. Providing an exceptional experience is always our goal, and it means a lot to know we delivered that for you. We truly appreciate your feedback and look forward to welcoming you back again in the future!
The Best Professional Team at Town!-any department is the Best at Town!
Casey, my service technician was the BOMB!
Casey, my service technician was the BOMB! He was fast, efficient, communicated well, and shared details of the work done so that I could understand and make plans for future service. Thank you for such a great service experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic feedback! We're so glad to hear that Casey provided you with such a positive service experience. It's great that he was able to communicate effectively and help you plan for future service needs. We truly appreciate your kind words and are thrilled to know you had such a smooth and informative visit!
I have contacted this dealership at least two times about
I have contacted this dealership at least two times about 2 different vehicles and didn’t hear from them. I left my email address, but not my phone number, since the phone number was an optional choice, but didn’t get a confirmation from them regarding if the vehicles I inquired about were still available.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for bringing this to our attention. We understand how important timely and clear communication is, especially when you're interested in a vehicle. Your experience does not reflect the level of responsiveness we aim to provide, and we’d appreciate the opportunity to connect with you and make things right. Please reach out to Maria Arenas at marenas@vtaig.com so we can follow up properly and assist you with your vehicle search.
Service at this dealership is a 5 provided you get the
Service at this dealership is a 5 provided you get the right advisor. The rating is gave is because of how lackluster the facility is. The age of the building shows especiallyon the walls. It would be nice to walk into the facility and it look like a place you don't mind waiting for your vehicle in.
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear that your service experience was positive and that our team provided you with excellent support. We also appreciate you bringing up the condition of our facility. We understand that a comfortable and inviting environment is important, and your comments about the building's appearance are valued as we work on improvements. We’d love to discuss your experience further and learn how we can make your next visit even better. Please reach out to Maria Arenas at marenas@vtaig.com so we can explore ways to improve your overall experience.
I rated the series department a 5, but the custom service
I rated the series department a 5, but the custom service cashier a 2 because she was not friendly and no customer care etiquette.
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- Buying process —
- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We’re glad to hear that your experience with our service department was positive and met your expectations. However, we’re sorry to hear about your less-than-ideal interaction with the customer service cashier. Providing excellent service to every customer is our priority, and we will certainly address your concerns to ensure that all team members maintain a welcoming and professional attitude. We truly appreciate your input and hope to provide an even better experience for you next time.
Beth Ann did a great job getting parts, getting payment
Beth Ann did a great job getting parts, getting payment approval from my Geico repair policy, communicating, and the work was quality.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're thrilled to hear that Beth Ann provided excellent support throughout your repair process—from coordinating parts and securing payment approval to keeping you well-informed along the way. It’s also great to know the work met your expectations for quality. We’ll be sure to pass along your kind words to her and the team!