Reviews
Overall good buying experience.
The team was professional and fair on the trade in side of the transaction and very knowledgeable on the new vehicle side of the transaction. Finance team is stellar. Would buy from them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service
The best in business and most caring. I am also looking for a couple of card and dealing with Terry Torbet- Fleet Manager.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Syed, and thank you so much for leaving us a review! We aim to be the very best, and we're happy to know that our staff took great care of your during your visit. Thank you so much for choosing Toyota of Richardson!
The Dealership Delivers on Service
An exceptional service department that is totally focused on making sure my vehicle is iexcellent and they are willing to go the extra mile to support their customers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, and thank you so much for leaving us a review! We know how important customer service is, and we only want to treat our customers to the very best service. It sounds like you've experienced the best here, and we couldn't be happier! Thank you so much for your loyalty. We look forward to working with you again in the future.
Good service
Always get great service. The service writer, Lee Schuster, answers every question and explains what services were preformed. I trust Lee to make the call on any needed repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Bob! We appreciate you taking the time to write a review about your experience with us. We know that our customers have lots of options for where they can have their vehicles serviced, and we're so happy to know that you've chosen Toyota of Richardson. It's so great hearing that Lee always makes sure that you are well-informed about your repairs. Thank you so much for choosing Toyota of Richardson! We look forward to seeing you at your next service visit.
Love your service department!
Your service rep, Scott King, checked me in yesterday for service work and took the time to share some features about my car that he was pretty sure I didn't know. Loved him! Thanks for employees in the service department like Scott King!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Greetings, and thank you so much for leaving us a review! We are very happy to hear that you had a great experience with us here at Toyota of Richardson. It sounds like Scott made sure that everything went smoothly. We will be sure to pass along your kind words to him. Thank you for choosing Toyota of Richardson!
Customer since 2005
I have been a Toyota owner since 2005 when I purchased my Sequoia. When my previous service advisor left Toyota of Richardson to pursue other opportunities, I was not certain that I would find another one who was as attentive as him. However, Alan Bostley has done a tremendous job feeling those big shoes. Alan is very professional, and attentive yet personable. He's very accessible and does a great job explaining the services that are needed to keep my vehicle running to it's maximum performance. When things have gone wrong, which they have. Alan tries very hard to make things right and I appreciate that and feel valued as customer. Alan and the excellent customer service are why I continue to bring my vehicle to Toyota of Richardson. It's competitive prices, quality service and other amenities provided to it's customer sets them apart from many of their competitors. Sincerely, Jinnetter Dixon Owner Since 2005
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, and thank you so much for leaving us a review! We always aim to build long-term relationships with our customers, and we are very pleased to hear that our the years our excellent customer service has continued to impress you. We will be sure to pass your kind words along to the team. Thanks for choosing Toyota of Richardson!
6th month service cycle
Lee was of great help in handling the scheduled service, the zaktek and couple little parts that needed taken care of on my vehicle. My toyota looks great and I will continue to use TOR. This makes the 7th vehicle my family has purchased at Toyota of Richardson and all service is done with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thanks for the review! We are so glad to hear that you enjoyed your time in our service department. Thank you for remaining in the TOR family. We really appreciate it!
good pricing
They have competitive pricing but their customer service isn't the best.. cheaper price for newer models.. just be patient for the price of getting a cheaper car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, thanks for the review. We are glad to hear that you enjoyed your time with us. Thank you for choosing TOR!
No hassle. Great service
My sales rep, Randy Penn, provided excellent service to ensure we found the vehicle we wanted with the features we wanted. There was no pressure to put us in a vehicle they were trying to move off the lot and none of the back and forth negotiating with the sales manager.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, and thank you so much for leaving us a review! We always love getting to our assist our customers, and we are so pleased to know that Randy went above and beyond to make sure you got exactly what you were looking for in a vehicle. Thank you so much for shopping with us!
scion iA OWNER
my daughter inlaw bought my car in las vegas, but I spend more time in dallas on my travels and actually enjoy taking my car in for service at the richardson service center. they are friendly, kind and helpful. I've had my car since june 5th 2016 and have already put over 9000 miles on it. I love my car and have had very few issues with it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, and thank you so much for leaving us a review. We are so happy to hear that you've had fantastic experiences with our service department. Thank you for choosing Toyota of Richardson.