Skip to main content

Park Place Acura

(1,333 reviews)
Visit Park Place Acura
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 8 awards
2020 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 904-0390 (888) 904-0390
Used (866) 891-8250 (866) 891-8250
Service (888) 496-6214 (888) 496-6214

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Very professional, knowledgeable, helpful and friendly

Very professional, knowledgeable, helpful and friendly staff! Highly recommended place if you are buying a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Dennis the Sales manager.

Dennis the Sales manager. Provided an amazing experience for me. He went above and beyond to get me into an Acura ZDX.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We worked with James Etim and Denis and our experience

We worked with James Etim and Denis and our experience was very good starting from test drive to taking the keys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It was good experience working with Rose .

It was good experience working with Rose . She is very knowledgeable about the product and features.she made the buying process smooth and seamless. Highly recommend this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you! We hope to be of service to you again!

Rose was wonderful.

Rose was wonderful. She was very knowledgeable about the vehicles we test drove and answered all of our questions. She was patient as we tested many cars before our purchase. The being process was a breeze. We will definitely buy from Rose and Park Place Acura in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Colleen Escudero, thanks so much for rating us so high! Be safe on the road!

He very professional and work with me and don?

He very professional and work with me and don?t take long to buy a car everybody is professional I will recommend everyone to come to this place ask for James

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Chuc Ly Le, we are delighted to see this rating! Have a great day!

The customer service is phenomenal.

The customer service is phenomenal. I enjoyed the entire experience and process in getting a new vehicle. I recommend others to go to Park Place in Plano.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had an issue with a squeaky sound coming from the front

I had an issue with a squeaky sound coming from the front left wheel. Park Place service told us that a left strut is the issue. They replaced the strut, but the problem is still there. They charge us $819.93 for replacing the strut that should not be replaced and do not want to refund the money. The issue is still not fixed. Terrible service consistently . Terrible every time I go there. Update: I took my mdx back to the service, because they promised that they will fix what they didn’t know how to fix the first time. After a week , they called me and said that the strut they installed was faulty and they installed it again . I picked up my Mdx, and guess what. The squeaky sound is still there. They didn’t fix anything at all. I’m not sure if they don’t know how to do it or they just don’t care about their customers safety. They need to hire qualified people who know how to do their job or at least teach them not to lie their customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rose was extremely efficient and knowledgeable.

Rose was extremely efficient and knowledgeable. Showed me around the various MDX models and answered all my questions. She followed up with a phone call to see how everything was going.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I bought my wife an MDX that had been a loaner.

I bought my wife an MDX that had been a loaner. It was CPO with very low miles and painless through the process. The price was exactly as stated and no surprises or xx. Pretty fair deal and an easy process. My wife is happy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!