Chuck Fairbanks Chevrolet

Fantastic customer service. The waiting area is clean and personnel very friendly.

Worst experience ever. Oil change took 5 hours. Had to bring attention to my truck after I notice it sitting in a bay for 1 1/2hour and no tech working on it. I will never seek service from this location. Training is in need at this location. I was told 5 hours later that this location is short staffed. You need to let the customer know this on the front end so they can make a decision if they want to risk staying at your unprepared location or drive alittle further to a location more fit to provide satisfactory customer service. I do not see this location staying open if customers are willing to drive to other locations to feel like a valued customer. You suck chuck Chevrolet in DeSoto, TX

Worst experience ever. Went to this location for a oil change and I was at this location for 5 hours. Later informed this location is short staffed and that was the reason. You knew you was short staffed when you told me it will be 2 hours to complete the oil change. I will never seek service from this location because this location is like a box of chocolates; you never know what you are going to get. Good luck with having a successful year with such a poor team in place; first step need more techs would help. Happy New Years

Worst experience ever. refused service after keeping my car for over a month. No communication at all had to hear the news from my insurance company after they took it upon themselves to go to check on my car otherwise it would still be sitting there now

Worst experience ever. They refused service after keeping my car for over a month. No communication at all. No apology for inconveniencing me nor wasting my time. No explanation as to why. I honestly thought i was making the right decision choosing this location but i am highly disappointed with their whole process of handling my car.

Always good and fast service. Car always ready at the time stated.

My elderly parents went in to fix their car and they were told that they had an oil leak. The dealership supposedly fix it but when they got it back it was worse. They were told by the dealership they had to fork over more money to fix it. Common Sense - if it comes back worse than the dealership messed it up. So I called the dealership and the receptionist hung up on me 3 times. I didn’t even use foul language. She didn’t even tried to calm me down or even take my number. I’m not sure if her arms were broken or she she has another disability but apparently she needs a lot of prayers. I will be praying for her tonight. Whatever you do beware of this place especially if they can take advantage of the elderly.

This was one of the worst customer experiences I have ever had! I couldn’t talked to anyone willing to help or show me some kind of knowledge. I was stuck 2 hours from home called this dealership to explain to me what I needed to do since they sold me a car with a crack that was patched in the gas tank and they refused to do anything and told me to bad and I quote from the service manager named bush butch or something like that “ I Don’t Care I’m Not Going To Help You”. Worst customer service ever. I suggest you never waste your time there!

REFUSED service due to excessive mileage. I purchased vehicle here in 2007. VERY DISAPPOINTED! Sad

This was without a doubt the best buying experience I’ve ever had. I would highly recommend this place to anyone who is interested in buying a vehicle. They went above and beyond to help us out. A big thank you is in order for this dealership. They know how to treat their customers and meet their needs. They’re very knowledgeable and ready to be of service.