Reviews
Positive car buying experience
The process was quick and painless. I've bought several cars in my lifetime, and typically spend 4 hours or more in a dealership. It's usually stressful and by the time the deals done, I'm over it. I was in and out of Chuck Fairbanks in less than 2 hours. It was the most stress free car buying experience I've ever had. My salesman communicated with me frequently before coming in and had things rolling quickly. I will continue to use this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
review
As usual, Chuck Fairbanks Chevy is off the charts with their sales and service! Can't feel any better than I do after 2 trucks and 3 cars! They truly go the extra mile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
vp for customer billing
Quick in and out including financing. Salesman brought us exactly the vehicles we requested and did not try to push anything else on us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2021 Silverado Balderas
John Montgomery was really helpful, my experience there was wonderful I would recommend him to my family and friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Another Great Experience
From the Sales Floor to the Service Door, Chuck Fairbanks Chevy has always been the best in my opinion. Over 25 years and never an issue that could not be completed on time and correctly. They appreciate your business and I have never left the location without a Thank You and an invitation back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Smooth Process
Cesar Gonzalez was very knowledgeable and courteous. This made the deal happen. I didn't go over to buy a truck but his knowledge of the vehicle and how it would work in my business caused me to feel it was time to make the purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchasing a vehicle
I was very pleased with our Sales representative. Larry Carter in the entire process of getting to the point of purchasing a new car. He was very informative and helped me to be a very satisfied customer with the way I was treated throughout this transaction.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car purchase
Fantastic experience.. My sales rep Jeff Sorrels was outstanding. I couldnt be more happy with my new car and the experience of seeing on the showroom floor. Thank you to Jeff and to the Chuck Fairbanks team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Director of Facilities Ursuline Academy of Dallas
The vehicle was ready with low haggling on price. However the ad online stated a 2021 Chevy 2500 and the vehicle we purchased was a 2020 Chevy 2500.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I would rate the service department and especially Ryan...
I would rate the service department and especially Ryan Cessna for the excellent service that they provided for me. We are traveling from Mn. to Waco Texas when a check engine light came on in my 2011 chev. silverado 2500HD, They were quickly able to diagnose the issue and arranged to work on my truck. They arranged for a loaner vehicle as we were pulling a 37 foot 5th wheel and were without transportation while they worked on my truck. Ryan was most helpful and we were finally able to continue our trip.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car