Reviews
Tires and oil change
Had my tires rotated, my oil changed, and my car serviced all in a timely fashion. I had a wonderful service agent who kept me posted on the work that they were doing on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience with Trophy Nissan
I purchased a vehcle at Trophy Nissan during march, 2014. The whole buying process and service was excellent. I went back on 10/19/15 for recall and maintenance issues. The service was excellent. The process was handled efficeintly. Jose Magdaleeno handled my service interface. He was great, I could not have had a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sweet
Every one is sweet n very very nice. I don't have any complains to make. I would not go any were else. Thank all so much for doing what all do
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
These people show true care and customer service
I would recommend this dealer to anyone and especially salesperson Robert Green. He took excellent care of us and wouldn't stop until we got the payment we needed. Every person we dealt with there was friendly and treated us like family.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worse than a Lawyer!!
I went in over a week ago to upgrade my 2012 Altima S that I purchased from Trophy the previous December. This was even after they hit my credit with 9 hard inquires and I had also purchased a Rogue for my husband in May. I found and fell in love with a 2013 Altima Sl that was fully loaded. After it was said and done I wrote a check for my down payment and ended up having to pay an extra $150.00 extra a month in car payment. That was fine. I go back in yesterday to finalize and finish the paperwork and the nightmare began! I was told that the finance company who "approved" the upgrade price no longer could do it anymore and that I had to go to the New cars to find one that they would finance. After they tried to increase my car payment to over $700 a month and $15,000.00 more than what the total price was for the one I wanted, I walked out and told them "NO!". Went back over to the used area and asked to speak to the manager. To my absolute dismay and heartbreak, they did not want to sell me the one I fell in love with, was financed and had been driving for over a week now. If they weren't going to be able to sell me a higher value car, then they weren't going to sell me anything. I ended up leaving with my previous car and my down payment back. They are the most scamming, lying, deceitful individuals that I have EVER met. Please buy your next vehicle somewhere else. It would be for your own good. I have 2 cars myself, my daughter, son and son in law all have gotten their cars there as well and will strongly recommend that they go somewhere else when they are ready to trade in.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great Experience
I was acknowledged when I first through the door and paired with my sales representative. Everyone is super friendly here and strive to make your buying experience a pleasant one!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Only place I would purchase a Nissan From.
This is the second Altima I have purchased from Trophy Nissan. I have always had great service and have been taken care of. The buying experience of my new car was made easy by their great staff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
People very friendly
Great people the salesman that worked with us did a great job he worked hard to get us our vehicle thanks Andre Gurardado we would recommend this dealership to our family and friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Above and beyond
Great company. great ppl . Very knowledgeable in their business . Great experience ! I wouldn't take my vehicle anywhere else . Thank you and keep up the awsome work !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service at Trophy Nissan
Trophy Nissan delivers outstanding service and great customer service by there service advisors. The greatest service advisor at Nissan is Pansy Freeman and she makes the day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair