Sewell Cadillac of Dallas

(4.5) 33 reviews

Dealer on Cars.com since July 2004

Currently in stock!

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Today's Hours

Sales
Service Closed
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 7:00 PM
Thu 7:30 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 7:30 AM - 5:00 PM
Sun Closed

Reviews

4.5
33 lifetime reviews.
  • Looking for a Performance or Premium SRX with mile

    We are searching for a Performance or Premium SRX with low mileage. We have met with Richard Abel and he understands what we are shopping for. Richard

    ...

    was most helpful in explaining the options on the SRX. We are waiting now for the "right car" to come into Sewell for purchase.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Mike & Linda. We are glad you have had a good experience with Richard. We look forward to serving you in the future.


  • Beyond Frustrated

    I am beyond frustrated with Sewell Cadillac of Dallas. I traded my perfect CTS coupe for an ATS coupe in July of last year. I have regretted it every

    ...

    day. The ATS has, at this time, been in the shop four times for the same issue. It is now going back for the fifth time today. The technician has said the car has an issue, but it continues to "not" get fixed. I tried calling my service advisor, but apparently she is no longer taking my calls. I expect so much more from Sewell and Cadillac. I would like them to do the right thing and rectify the problem. I am thinking I should have purchased the C class Mercedes - such a better car !!!!!

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear skn75231, Thank you for contacting us. I appreciate you taking the time to speak with me, and thank you for giving us the opportunity to improve

    ...

    your experience. Your complete satisfaction is very important to us, and I sincerely apologize your experiences with your ATS Coupe have not been positive. As we work to finalize a resolution, please do not hesitate to contact me directly at bthompson@sewell.com or (214) 956-2215. Sincerely, Blake Thompson Sales Director


  • Customers for life!

    Exceptional service - very pleasant buying experience! Bill Bruzzone is a tremendous asset to this organization and will be my first and only option

    ...

    when purchasing another new vehicle!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you, Mr. Howard! We look forward to serving you again.


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Service & Repair

Service Reviews

4.5

9 lifetime reviews of the Service Department.

  • Beyond Frustrated

    I am beyond frustrated with Sewell Cadillac of Dallas. I traded my perfect CTS coupe for an ATS coupe in July of last year. I have regretted it every

    ...

    day. The ATS has, at this time, been in the shop four times for the same issue. It is now going back for the fifth time today. The technician has said the car has an issue, but it continues to "not" get fixed. I tried calling my service advisor, but apparently she is no longer taking my calls. I expect so much more from Sewell and Cadillac. I would like them to do the right thing and rectify the problem. I am thinking I should have purchased the C class Mercedes - such a better car !!!!!

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear skn75231, Thank you for contacting us. I appreciate you taking the time to speak with me, and thank you for giving us the opportunity to improve

    ...

    your experience. Your complete satisfaction is very important to us, and I sincerely apologize your experiences with your ATS Coupe have not been positive. As we work to finalize a resolution, please do not hesitate to contact me directly at bthompson@sewell.com or (214) 956-2215. Sincerely, Blake Thompson Sales Director


  • Off The Charts Outstanding Service

    Sewell Cadillac of Dallas hires only the very best people for the job. The service department is the crown jewel of the dealership. I have always be

    ...

    en able to get a service appointment when I needed it. I am always greeted warmly as soon as I pull into the service area. Josh Sellers is the perfect balance of friendliness and professionalism. He makes sure he understands any issues I may have and arranges for a loaner if I need one. The car comes out of service like new and with a fresh wash job. As long as I continue to buy a Cadillac, I will be doing business with Sewell Cadillac of Dallas.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing
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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since July 2004

Sewell Cadillac of Dallas opened its doors in 1957 and has set the standard for luxury car dealerships ever since. Sewell has been the highest-volume dealership in the Southwest for the past 30 years. In 2011, we continued to be honored by Cadillac as the only dealership to make Master Dealer for 38 consecutive years. We?ve won the Jack Smith Leadership Award every year since its inception for Cadillac.

"Obsessed with service since 1911."
Sewell Cadillac of Dallas
7310 Lemmon Ave Dallas, TX 75209
New (214) 960-5927
Used (214) 960-5882
Service (888) 818-4493
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