Sewell Cadillac of Dallas

⭐☆☆☆☆ Very disappointing service — poor communication and planning This is the second time this has happened to me at Sewell Cadillac of Dallas. I scheduled both an oil change and a loaner car in advance. When I arrived, I was told again that there were no loaner cars available. What’s the point of scheduling a loaner if they don’t honor it? This is a major inconvenience and shows poor planning and customer service. I spoke with the Manager Trey Harrison, but nothing changed. If a loaner isn’t guaranteed, they should be upfront about it instead of wasting the customer’s time. I expected more from a Cadillac dealership. If this is how they handle appointments, I’ll have to seriously reconsider where I bring my car next time.

we bought a 2021 GMC Denali online salesperson Robert Perry was extremely helpful and a pleasure working with would recommend this dealership

Closed deal on a Tuesday. They got me financed on an Escalade ESV-V. Shipped to me from Texas on Friday at 6pm, had the car in my driveway in Riverside, California at 8pm the next day. Robert Perry was the best.

Complete Bait & Switch. Advertised ESV-V for sale only to learn they neither had one nor knew when they were getting one.

Sewell Cadilac of Dallas was Outstanding. They treated us like an old friend. The whole experience was pleasurable and quickly handled over the phone. All of the details and paperwork was done when we arrived. They took time to explain all of the new vehicle's controls, features and warranty issues. It took about 5 minutes to sign the paperwork on the purchase and we were on our way. i

Great working with William and Josue and really help with what we were looking for

Great Customer service. My salesman was very informative, courteous and pleasant to work with. Thanks

Very bad service today. You don't get the same quality service on the weekend.

We decided not to buy this particular car because it lacked a few things we wanted … but we definitely want to buy a car from Sewell. Our salesman was professional, knowledgeable, and extremely courteous.

April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person