Sewell Cadillac of Dallas

Picked a XT5 preownded to purchase and asked the sales person to allow my wife and me to get a quick bit to eat and discus our purchase. Returned 30 minutes... to learn that Sewall was in the process of selling the vehicle to anouther person! I said “really! You couldn’t wait 30 minutes for us to return?” Got a snarky reply “we knew you were going to return but didn’t know you were going to buy it”. Of course we were going to return since they had my trade care being appraised.

I was excited to buy a car from Sewell Cadillic of Dallas on 01/26/19, experience was great and made me feel at home during the time of sale. Once I got... back to California and drove the car for a month , I took my car to a nother dealership for an oil change, they had informed that my fuel tank had been collapsed. I contacted Sewell Cadillic of Dallas , sent pictures of my car collapsed tank as well. I was told by an salesman that someone will get back to you first thing Monday morning. Tuesday morning I received a call from director of sales enquiring what my concerns was about my car, I told him that I would like to look at returning my car back, paying for the miles put on the vehicle and return my down payment and buy different vehicle? MR. Nelson said let me work some number, I will give you a call back. I waited two day , called Mr. Nelson back and was in former by staff that Mr. Nelson was out for the day. I realized that I had nothing in writing regarding the dealership intentions so I reached out to a corporate director of Sewell, informed him of the problem and I ask if him if anyone could give me something in writing to resolve my problem with getting a nother vehicle since my car was damaged. He said Mr. Nelson will give you something in writing, a day later Mr. Nelson stated that he would fix my car but never mentioned nothing about my concerns about returning my vehicle. I have now stopped driving my vehicle, started pursuing other legal options.

Great staff Straight Answers Quick turn around Unforntunately I missed the car I wanted Just a bit too late to take advantage of this Dallas based dealer

Scott Dulin is an outstanding salesman....his manager was a little arrogant however

They went above and beyond helping me find my dream car! Nothing but positive things to say about this dealership! I am so pleased with my experience and... the vehicle I bought.

Dropped my car off for repairs in the morning. I was greeted by a service representative, whose presentation was courteous and professional. My loaner... car was brand new and in excellent condition. I received a call the same afternoon stating that my vehicle would be ready by the and of the day. Upon pick-up, I was offered a complimentary water and chocolate for my drive home. I have loved my Sewell experience and will remain loyal to this brand for life! I've never been more pleased with a car dealership. Sewell Cadillac has created the perfect model of what buying/owning a car should be!! Thank you Sewell!!

As always everyone at Sewell was so considerate and professional. I was supplied with a loaner car so we could run some errands while it was being serviced... and all was done in a timely manner. I would highly recommended Sewell to all of my friends. ��������

Allen was great. New keys & remotes but they don’t open my back. Will have to bring it back.

Wonderful experience every time we visit, Jessica Wren does an excellent job of taking care of our needs!!

I am a loyal customer of Sewell and look forward to my next automobile purchase.