Reviews
Complete Bait & Switch.
Complete Bait & Switch. Advertised ESV-V for sale only to learn they neither had one nor knew when they were getting one.
Complete Bait & Switch.
Complete Bait & Switch. Advertised ESV-V for sale only to learn they neither had one nor knew when they were getting one.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dear SW, Thank you for bringing this to our attention. We regret that this is the impression you were left with and are very sorry that the vehicle you were interested in was no longer available. I understand how frustrating this can be. Your satisfaction is very important, and I would love the opportunity to continue assisting you with your vehicle search; please contact me directly at (214) 956-3623 or kbtaylor@sewell.com. Sincerely, Kirkland Taylor Sales Manager Sewell Cadillac of Dallas
Sewell Cadilac of Dallas was Outstanding.
Sewell Cadilac of Dallas was Outstanding. They treated us like an old friend. The whole experience was pleasurable and quickly handled over the phone. All of the details and paperwork was done when we arrived. They took time to explain all of the new vehicle's controls, features and warranty issues. It took about 5 minutes to sign the paperwork on the purchase and we were on our way. i
Sewell Cadilac of Dallas was Outstanding.
Sewell Cadilac of Dallas was Outstanding. They treated us like an old friend. The whole experience was pleasurable and quickly handled over the phone. All of the details and paperwork was done when we arrived. They took time to explain all of the new vehicle's controls, features and warranty issues. It took about 5 minutes to sign the paperwork on the purchase and we were on our way. i
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled you had an enjoyable and seamless car-buying experience, Tim. We will pass along the kudos to William Stalik. We hope you enjoy your new vehicle! Thank you for choosing Sewell, and we look forward to serving you again.
Great working with William and Josue and really help with
Great working with William and Josue and really help with what we were looking for
Great working with William and Josue and really help with
Great working with William and Josue and really help with what we were looking for
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad our team could help, Mike! Thank you for being a Sewell customer.
Great Customer service.
Great Customer service. My salesman was very informative, courteous and pleasant to work with. Thanks
Great Customer service.
Great Customer service. My salesman was very informative, courteous and pleasant to work with. Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mr. Smith, We are glad you had a positive buying experience with your Sales Associate, Rob Boles! We hope you enjoy your new vehicle. Thank you for being a Sewell customer.
Very bad service today.
Very bad service today. You don't get the same quality service on the weekend.
Very bad service today.
Very bad service today. You don't get the same quality service on the weekend.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We sincerely apologize you were left with this impression, Curlette. This is not the standard we've set for Sewell. Our goal is to provide you with excellent service with every visit, and I am sorry that was not your experience this past weekend. We would appreciate the opportunity to learn more about what happened. At your convenience, please call me at (214) 956-2211 or email me at ohedge@sewell.com. Sincerely, Olie Hedge Service Director Sewell Cadillac of Dallas
We decided not to buy this particular car because it
We decided not to buy this particular car because it lacked a few things we wanted … but we definitely want to buy a car from Sewell. Our salesman was professional, knowledgeable, and extremely courteous.
We decided not to buy this particular car because it
We decided not to buy this particular car because it lacked a few things we wanted … but we definitely want to buy a car from Sewell. Our salesman was professional, knowledgeable, and extremely courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We hope to gain your business in the future, Smitty. Thank you for choosing Sewell, and we hope to see you again soon!
April 17, I contacted your dealership about a Toyota 2006
April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person
April 17, I contacted your dealership about a Toyota 2006
April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Mr. Battle, Thank you for taking the time to share your frustrations with us. Your complete satisfaction is our highest priority, so I would appreciate the opportunity to speak with you about the trade in of your vehicle. It is important that we can address your concerns and answer any questions at a time that is convenient for you. Please call me directly at 214-904-2061. I look forward to your call. Sincerely, Britton Barbee Sales Manager Sewell Cadillac of Dallas
Truly a great car buying experience.
Truly a great car buying experience. William is an excellent consultant taking time to demonstrate value of the product and dealership. He was present from start to finish. I've never had as detailed of a Delivery experience as I had today, it was the best!
Truly a great car buying experience.
Truly a great car buying experience. William is an excellent consultant taking time to demonstrate value of the product and dealership. He was present from start to finish. I've never had as detailed of a Delivery experience as I had today, it was the best!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you had a great car-buying experience with William Stalik, MM. Thank you for sharing. We hope you enjoy your new vehicle! Thank you for choosing Sewell, and we look forward to serving you again.
Very helpful young lady ; after looking at the MKC on the
Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .
Very helpful young lady ; after looking at the MKC on the
Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Bobtrad, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for choosing Sewell; we look forward to serving you again.
This was the best car buying experience ever, competent,
This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!
This was the best car buying experience ever, competent,
This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, MRD. We are glad you had a great experience with Tatum Santine, Robert Boles, and the team at Sewell Cadillac of Dallas. We hope you enjoy your new Volvo. Thank you for choosing Sewell; we look forward to serving you again.