Sewell Cadillac of Dallas

4.7 out of 5 4.7
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Sewell Cadillac of Dallas Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2004

Sewell Cadillac of Dallas opened its doors in 1957 and has set the standard for luxury car dealerships ever since. Sewel

...

l has been the highest-volume dealership in the Southwest for the past 30 years. In 2011, we continued to be honored by Cadillac as the only dealership to make Master Dealer for 38 consecutive years. We?ve won the Jack Smith Leadership Award every year since its inception for Cadillac.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    April 1, 2019

    Picked a XT5 preownded to purchase and asked the sales person to allow my wife and me to get a quick bit to eat and discus our purchase. Returned 30 minutes... to learn that Sewall was in the process of selling the vehicle to anouther person! I said “really! You couldn’t wait 30 minutes for us to return?” Got a snarky reply “we knew you were going to return but didn’t know you were going to buy it”. Of course we were going to return since they had my trade care being appraised.

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Shambaugh, Thank you for sharing your frustrations with us. I am sorry to hear about your experience, and I would welcome the opportunity to disc...uss this with you. At your convenience, please call me at 214-956-2215 or email me at bthompson@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Blake Thompson General Sales Manager Sewell Cadillac of Dallas

  • 1.0 out of 5
    April 1, 2019

    I was excited to buy a car from Sewell Cadillic of Dallas on 01/26/19, experience was great and made me feel at home during the time of sale. Once I got... back to California and drove the car for a month , I took my car to a nother dealership for an oil change, they had informed that my fuel tank had been collapsed. I contacted Sewell Cadillic of Dallas , sent pictures of my car collapsed tank as well. I was told by an salesman that someone will get back to you first thing Monday morning. Tuesday morning I received a call from director of sales enquiring what my concerns was about my car, I told him that I would like to look at returning my car back, paying for the miles put on the vehicle and return my down payment and buy different vehicle? MR. Nelson said let me work some number, I will give you a call back. I waited two day , called Mr. Nelson back and was in former by staff that Mr. Nelson was out for the day. I realized that I had nothing in writing regarding the dealership intentions so I reached out to a corporate director of Sewell, informed him of the problem and I ask if him if anyone could give me something in writing to resolve my problem with getting a nother vehicle since my car was damaged. He said Mr. Nelson will give you something in writing, a day later Mr. Nelson stated that he would fix my car but never mentioned nothing about my concerns about returning my vehicle. I have now stopped driving my vehicle, started pursuing other legal options.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Douglas, Thank you for sharing your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I would... welcome the opportunity to discuss this experience with you. At your convenience, please call me at 817-912-3021 or email me at jnichol@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Justin Nichol General Manager Sewell Cadillac of Grapevine

  • January 23, 2018

    Great staff Straight Answers Quick turn around Unforntunately I missed the car I wanted Just a bit too late to take advantage of this Dallas based dealer

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your story, SCRPA. We hope to see you again soon.

  • 5.0 out of 5
    January 13, 2019

    Scott Dulin is an outstanding salesman....his manager was a little arrogant however

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mr. Moore. We will pass along the positive feedback to Scott Dulin and the Sewell Cadillac of Dallas team. Than...k you for choosing Sewell, we look forward to serving you again.

  • 5.0 out of 5
    December 22, 2018

    They went above and beyond helping me find my dream car! Nothing but positive things to say about this dealership! I am so pleased with my experience and... the vehicle I bought.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Ms. Hearne, Thank you very much for the great feedback. We appreciate you taking the time to share your experience, and we look forward to servin...g you again.

  • 5.0 out of 5
    December 19, 2018

    Dropped my car off for repairs in the morning. I was greeted by a service representative, whose presentation was courteous and professional. My loaner... car was brand new and in excellent condition. I received a call the same afternoon stating that my vehicle would be ready by the and of the day. Upon pick-up, I was offered a complimentary water and chocolate for my drive home. I have loved my Sewell experience and will remain loyal to this brand for life! I've never been more pleased with a car dealership. Sewell Cadillac has created the perfect model of what buying/owning a car should be!! Thank you Sewell!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Mr. Hope. We will pass along the positive feedback to the Sewell Cadillac of Dallas team. Thank you for being a... loyal Sewell customer, we look forward to serving you again.

  • 5.0 out of 5
    December 1, 2018

    As always everyone at Sewell was so considerate and professional. I was supplied with a loaner car so we could run some errands while it was being serviced... and all was done in a timely manner. I would highly recommended Sewell to all of my friends. ��������

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide the great feedback, Mrs. Herriage. Thank you for being a loyal Sewell customer. We look forward to servin...g you again.

  • 4.0 out of 5
    November 22, 2018

    Allen was great. New keys & remotes but they don’t open my back. Will have to bring it back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 17, 2018

    Wonderful experience every time we visit, Jessica Wren does an excellent job of taking care of our needs!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the compliment, Ms. Zamarippa! We will pass the kudos along to Jessica Wren and the rest of the team at Sewell Cadillac of Dallas. We lo...ok forward to serving you again.

  • 5.0 out of 5
    August 19, 2018

    I am a loyal customer of Sewell and look forward to my next automobile purchase.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to provide the great feedback, Ms. Allen. Thank you for being a loyal Sewell customer, we look forward to serving yo...u again.

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