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Sewell Cadillac of Dallas

(102 reviews)
Visit Sewell Cadillac of Dallas
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–7:00pm
Tuesday 8:00am–8:00pm 7:30am–7:00pm
Wednesday 8:00am–8:00pm 7:30am–7:00pm
Thursday 8:00am–8:00pm 7:30am–7:00pm
Friday 8:00am–8:00pm 7:30am–7:00pm
Saturday 8:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (214) 960-5927 (214) 960-5927
Used (214) 960-5882 (214) 960-5882

Inventory

See all 499 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2004.
Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.
Obsessed with service since 1911.

Service center

Phone number (214) 960-5882

Service hours

Monday
7:30am–7:00pm
Tuesday
7:30am–7:00pm
Wednesday
7:30am–7:00pm
Thursday
7:30am–7:00pm
Friday
7:30am–7:00pm
Saturday
7:30am–5:00pm
Sunday
Closed

Reviews

(102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sewell Cadillac of Dallas from DealerRater.

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Complete Bait & Switch.

Complete Bait & Switch. Advertised ESV-V for sale only to learn they neither had one nor knew when they were getting one.

Complete Bait & Switch.

Complete Bait & Switch. Advertised ESV-V for sale only to learn they neither had one nor knew when they were getting one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dear SW, Thank you for bringing this to our attention. We regret that this is the impression you were left with and are very sorry that the vehicle you were interested in was no longer available. I understand how frustrating this can be. Your satisfaction is very important, and I would love the opportunity to continue assisting you with your vehicle search; please contact me directly at (214) 956-3623 or kbtaylor@sewell.com. Sincerely, Kirkland Taylor Sales Manager Sewell Cadillac of Dallas

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Sewell Cadilac of Dallas was Outstanding.

Sewell Cadilac of Dallas was Outstanding. They treated us like an old friend. The whole experience was pleasurable and quickly handled over the phone. All of the details and paperwork was done when we arrived. They took time to explain all of the new vehicle's controls, features and warranty issues. It took about 5 minutes to sign the paperwork on the purchase and we were on our way. i

Sewell Cadilac of Dallas was Outstanding.

Sewell Cadilac of Dallas was Outstanding. They treated us like an old friend. The whole experience was pleasurable and quickly handled over the phone. All of the details and paperwork was done when we arrived. They took time to explain all of the new vehicle's controls, features and warranty issues. It took about 5 minutes to sign the paperwork on the purchase and we were on our way. i

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled you had an enjoyable and seamless car-buying experience, Tim. We will pass along the kudos to William Stalik. We hope you enjoy your new vehicle! Thank you for choosing Sewell, and we look forward to serving you again.

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Great working with William and Josue and really help with

Great working with William and Josue and really help with what we were looking for

Great working with William and Josue and really help with

Great working with William and Josue and really help with what we were looking for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad our team could help, Mike! Thank you for being a Sewell customer.

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Great Customer service.

Great Customer service. My salesman was very informative, courteous and pleasant to work with. Thanks

Great Customer service.

Great Customer service. My salesman was very informative, courteous and pleasant to work with. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Smith, We are glad you had a positive buying experience with your Sales Associate, Rob Boles! We hope you enjoy your new vehicle. Thank you for being a Sewell customer.

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Very bad service today.

Very bad service today. You don't get the same quality service on the weekend.

Very bad service today.

Very bad service today. You don't get the same quality service on the weekend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We sincerely apologize you were left with this impression, Curlette. This is not the standard we've set for Sewell. Our goal is to provide you with excellent service with every visit, and I am sorry that was not your experience this past weekend. We would appreciate the opportunity to learn more about what happened. At your convenience, please call me at (214) 956-2211 or email me at ohedge@sewell.com. Sincerely, Olie Hedge Service Director Sewell Cadillac of Dallas

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We decided not to buy this particular car because it

We decided not to buy this particular car because it lacked a few things we wanted … but we definitely want to buy a car from Sewell. Our salesman was professional, knowledgeable, and extremely courteous.

We decided not to buy this particular car because it

We decided not to buy this particular car because it lacked a few things we wanted … but we definitely want to buy a car from Sewell. Our salesman was professional, knowledgeable, and extremely courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We hope to gain your business in the future, Smitty. Thank you for choosing Sewell, and we hope to see you again soon!

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April 17, I contacted your dealership about a Toyota 2006

April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person

April 17, I contacted your dealership about a Toyota 2006

April 17, I contacted your dealership about a Toyota 2006 4 door. Brett called me that night to talk about the vehicle I wanted. I called him the next day with a request about certain maintenance had been jdone. He called me back and told me, but i told him I wanted to see the maintenance tickets, he said he could send it to me, but he would have to block out customer name and address. I received it and call Brett letting him know that I have a 2006 Toyota Tundra SR5 just like what i was looking at, and I would be trading it in. I told him Iwas not interested if he was going to low ball me , since mine had only 145,000 miles. He ask me to send in pictures of my vehicle and he would let me know somewhat a trade might be. I knew would the trade would only be a ballpark price until you had a chance to look at it. We live in Paris Texas and told him I did not want to drive two and one half hours to get there and the trade was going to be low. I wanted the 4 door since I have a 4 door access cab. I had to call him on the second day after sending pictures to see if he had to receive. Brett said he would let me know. It is Thursday and I still have not heard from him. If he did not think we could trade, why not call customer and let him know. When he thought he had an easy deal he contacted me. I am an old man and I do not mind be told no. I have purchased 4 Lexus from Sewell down the road from you, they have the greatest salesman, they will call you regardless if you can make a deal. I donot believe I would ever say buy from Sewell Cadilac to another person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Mr. Battle, Thank you for taking the time to share your frustrations with us. Your complete satisfaction is our highest priority, so I would appreciate the opportunity to speak with you about the trade in of your vehicle. It is important that we can address your concerns and answer any questions at a time that is convenient for you. Please call me directly at 214-904-2061. I look forward to your call. Sincerely, Britton Barbee Sales Manager Sewell Cadillac of Dallas

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Truly a great car buying experience.

Truly a great car buying experience. William is an excellent consultant taking time to demonstrate value of the product and dealership. He was present from start to finish. I've never had as detailed of a Delivery experience as I had today, it was the best!

Truly a great car buying experience.

Truly a great car buying experience. William is an excellent consultant taking time to demonstrate value of the product and dealership. He was present from start to finish. I've never had as detailed of a Delivery experience as I had today, it was the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are glad you had a great car-buying experience with William Stalik, MM. Thank you for sharing. We hope you enjoy your new vehicle! Thank you for choosing Sewell, and we look forward to serving you again.

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Very helpful young lady ; after looking at the MKC on the

Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .

Very helpful young lady ; after looking at the MKC on the

Very helpful young lady ; after looking at the MKC on the lot, I realized it was too small for my needs .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Dear Bobtrad, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for choosing Sewell; we look forward to serving you again.

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This was the best car buying experience ever, competent,

This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!

This was the best car buying experience ever, competent,

This was the best car buying experience ever, competent, professional, and no hard sell tactics, They have eliminated the finance manager from the process and all paperwork is handled digitally by your sales agent. WOW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you, MRD. We are glad you had a great experience with Tatum Santine, Robert Boles, and the team at Sewell Cadillac of Dallas. We hope you enjoy your new Volvo. Thank you for choosing Sewell; we look forward to serving you again.

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