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Acura of Johnston

(1,348 reviews)
Visit Acura of Johnston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–4:30pm
Tuesday 9:00am–7:00pm 7:00am–4:30pm
Wednesday 9:00am–7:00pm 7:00am–4:30pm
Thursday 9:00am–7:00pm 7:00am–4:30pm
Friday 9:00am–7:00pm 7:00am–4:30pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (515) 446-7004 (515) 446-7004
Used (877) 290-8510 (877) 290-8510
Service (877) 290-8506 (877) 290-8506

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Acura of Johnston from DealerRater.

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2017 mdx

We came in and we're looking for a 2017 mdx gray tech they sold them and to find out Acura stopped making those colors in the new models only a lighter color gray . Me and my wife Pam managed to get used to the color while the sales man jasmine helped get us the best deal possible spoke to the manager easy to get along with the process overall was not the easiest since the dealership was busy but we enjoyed our service with Acura of Johnston thank you guys for your service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Matthew & Pamela, thank you for sharing your experience with us; we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, Jasmin & The Acura of Johnston Team

Great experience

I really like this dealership. Staff has been really knowledgeable and a big help. Enjoyed working with Nathan, he was kind and courteous during the whole process. Will be coming back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Jasmins amazing

Jasmin took very good care of me i travel around the us alot and all the stuff he has done was out of his way best place and best salesman takes care of all your needs james is also very well

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

Friendly &smooth sale

Jasmin Was very pleasant and honest with me and not pushy at all we felt very welcomed with the 2011 BMW x5 we purchased we were even out of town. here for our sons game and we truly felt well taken care of and helped by the Acura of Johnston team . Thank you very much!! Jasmin your knowledge about the vehicles is Amazing!!!! We will refer every one to you., James also thank you for reasoning with us in this process kudos to you as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Wendy, thank you for sharing your experience with us; we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, Jasmin & The Acura of Johnston Team

Professional and prompt

Greeted immediately upon pulling up- they were expecting me and double checked the appointment needs. Was in and out very quickly with a complementary car wash to top it off. Great service once again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They owe me $1395! GO ELSEWHERE FOR YOUR ACURA!

My $500 refundable hold fee has not been refunded...and I purchased the car over 3 weeks ago! After numerous unanswered voicemails left for Anthony (GM), he confirmed it hadn't been refunded and said it would be refunded. That was 2 weeks ago! I also prepaid $895 for an exterior and interior protection product. The local supplier said they have not been paid, so I can not schedule the installment. I have asked for a refund for these products, and NO answer. I have contacted a lawyer. Reported them to BBB.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Amazing salespeople

When I came to the dealership a salesman named jasmine approached me. Was very helpful and confident not pushy went on test drive ended up purchasing a Acura TL and finishing up process Brian came and helped too thank you Acura of Johnston you will be seeing me again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us; we appreciate the feedback. We look forward to assisting you with your service and sales needs in the future. Have a great day! Sincerely, The Acura of Johnston Team

Informative and helpful

All the team members at Johnston Acura were knowledgeable, and helpful in all aspects of our purchase. I will recommend Johnston Acura to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchase

First time I every purchased a vehicle on line. Michael and John made the experience simple and easy to complete. Everything was ready to go when we got to the dealership. Thank you gentlemen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service appt

Excellent service, very friendly and helpful. Appreciate the shuttle service to and from work. Would recommend dealership to others. Also appreciate the complementary car wash and vacuum!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.