Reviews
This has been one of the best experiences of purchasing a
This has been one of the best experiences of purchasing a vehicle. Brad was very helpful and worked with me on what I wanted in a vehicle. The dealers were flexible and kept me informed during the whole process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's awesome to hear you had such a great experience with Brad and the team! Thank you for choosing Acura of Johnston and for sharing your feedback. Enjoy your new vehicle!
Roger was helpful in finding the right car for me and
Roger was helpful in finding the right car for me and made the purchasing process seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great that our team here at Acura of Johnston could provide you with a helpful and seamless purchasing process! Roger will be glad to hear your kind words. We look forward to welcoming you back again next time!
Worked with Brad to come in and purchase a car from out
Worked with Brad to come in and purchase a car from out of state. Great service and a very pleasant buying experience. Thanks again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Brennen, thank you for sharing your great experience with Brad! Enjoy your new ride, and we truly appreciate your business at Acura of Johnston. Safe travels and see you next time!
Brad made the buying process easy.
Brad made the buying process easy. He was thorough and patient as he and explained the technology on the car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear you had a great experience with Brad at Acura of Johnston! It's wonderful to know he made the process smooth and informative. Enjoy your new car and we look forward to welcoming you back again next time!
They pulled a bait and switch.
They pulled a bait and switch. I asked about a specific Integra and then made an appointment for the next day to look at. A few more back and forths and the dealer sent a deal sheet for the wrong car. I asked what happened to the other car and they said "oh it sold yesterday" and then offered me a 2 year newer 7k more expensive car. The car I inquired about was never available when I asked about it.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Andy, I'm sorry to hear about your experience with the vehicle inquiry. It sounds like there was a miscommunication, and I apologize for any inconvenience this caused. Our team works to provide accurate information throughout the quick turnarounds. If you're open to discussing this further or have other questions, please feel free to reach out. Thank you. Brent Schettler - General Manager - bschettler@lithia.com
They didn't have a service vehicle as promised, didn't
They didn't have a service vehicle as promised, didn't complete the service or provide updates when promised that day, and dropped off my vehicle at the WRONG HOUSE the following day because they never contacted me as promised to let me know they were dropping it off. They were lucky my vehicle will still there at the end of day when I found out they dropped it off at the wrong house w/ the keys in the vehicle when I contacted them not vice versa. I can't believe they randomly dropped of my vehicle and never even confirmed my address nor ever contact me about dropping off my vehicle
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It is truly disappointing to hear about the issues that you have faced with our services. This is not the level of communication and care that we strive to provide. I apologize for the inconvenience caused by these oversights. We would like to address this matter further. Please send me your availability and preferred contact method so we can resolve this as soon as possible. Thank you. Brent Schettler General Manager bschettler@lithia.com
What a joke!
What a joke!!! I called 15 times in 2 days. No answer, just tell me to send an email. Well, I work for a Auto repair shop in Des Moines. I deal with a lot of places. NEVER have I had this problem. I need to be able to order parts and have some kind of response. The worst customer service I have ever delt with!! Will be using Acura of Omaha... Don't waist your time with this place.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bill, thank you for sharing your feedback, and we apologize for the inconvenience you have experienced with the level of communication received. This is certainly not the service standard we strive to provide, and we are sorry for letting you down. We understand how it can be frustrating when responses are not given especially when looking to place an order. We take your concerns seriously and would like the opportunity to solve this matter. Please feel free to contact me at your convenience. Thank you. Brent Schettler General Manager bschettler@lithia.com
Worked with us for our price range and gave us great deal
Worked with us for our price range and gave us great deal for our trade-in!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for choosing Acura of Johnston! Please let us know if we can be of any more assistance. Best Regards, Ryan Parmerlee Assistant General Manager
I had a great buying experience with both Brad and
I had a great buying experience with both Brad and Leslie. I strongly recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Adam, Thank you for taking the time to share your thoughts on working with Brad and our team. We're glad to hear we delivered such a great experience! Best Regards, Ryan Parmerlee Assistant General Manager
Jimmy was awesome!
Jimmy was awesome! One of the best car buying experiences I’ve had. He made us feel comfortable and went above and beyond to deliver what we wanted and didn’t even hesitate to drive 20min out of his way to do an exchange. Great experience at Acura of Johnston! Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jimmy met your expectations. Thank you again for choosing Acura of Johnston. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Ryan Parmerlee Assistant General Manager