Gunther Mazda

Gunther Mazda is a HORRIBLE Place. I have a Mazda CX-9 Signature Ed 2022. The dealer would NOT honor the brakes they put on my car that we Faulty, and in turn they ruined my rotors. After 3 months they were making noise and I brought it back and they stated "I MUST BE an aggressive driver" They kept it in the shop for over a week because they didn't want to cover the cost of replacement, the reason it took so long is they were waiting for Mazda to cover the Cost. They are a Contractor ,TO PROVIDE the service and they DO NOT make any MONEY from "Warranty Maintenance" so they don't want to honor it. I was SO upset, they provided me a loaner car that I was not familiar with, and I had an accident going to a funeral ! When I returned the car they didn't even ask if I was hurt, all they wanted was money. The manager Mike was so indifferent. Horrible experience. Then when you call Mazda customer service all they do is say oh here's a credit voucher to go back and get taken advantage of again....This was my experience with Gunther Mazda

Gunther Mazda redeemed this vehicle purchase experience for me and I’m so grateful for both Nelly and Oliver! First, I dealt with Nelly over the phone and I was so pleasantly surprised at how nice she was and even nicer in person. She gave me an out the door price with no hassle via email before she even knew how serious I was. She is the reason why I felt so comfortable coming in. Then once I came in, Oliver took over and was a smiling face throughout the experience! I immediately felt better being there than the other dealership I visited. He answered my questions and was very straightforward in the most pleasant way even when dealing with the numbers of the sale. I was celebrating a special occasion for myself with this purchase and he absolutely made it all the more significant and memorable for me and I don’t think I’ll forget it for a long time coming. I will be recommending Gunther Mazda, specifically Nelly R. and Oliver A. to friends, family, and anyone else in the market.

Very dishonest. Do not care about losing their customers. Sneaky tactics. I went in for an oil change and also had an issue with my Mazda CX5 where the display screen kept randomly changing to different stations and screens, all on its own. The assistant manager Mr. Ortiz tells me this is a normal thing with these vehicles. Says that when it gets hot outside, it causes the outer screen to make contact with the inner screen causing it to change screens. I found that very hard to believe because I put my a/c on 65 and even at night with the a/c on it was happening. He went on to say they have a kit that is like a compound that they place between the two screens so they don’t make any contact. He tells me not to worry he can get it covered and gave me a smile and a thumbs up. After a couple of hours I get called up to sign paperwork and there’s no mention of them doing anything about the screen. I wk over to Mr. Ortiz and he tells me to call him the next day. I called and he said I will need to pay $70. So he didn’t get it covered. Later I get an email for a survey asking how my service visit went so I explained in the review. Me. Ortiz calls me after seeing the review and questions me on why I posted my review so I told him I posted what happened. He said to me that when people post negative reviews we have a meeting and decide if the customer is worth keeping and doing the repair or losing the customer and said he is not going to cover it. As it turns out, after reading a public forum online with people that own Mazda CX5’s said they had the same issue and it was a programming issue and was fixed. I then called a different dealership and told them the issue I was experiencing and the rep told me it is a programming issue. Avoid being scammed by this service department at this location. Go to a different one as they are independently owned. I suggest the one in Coconut Creek or one closer to you. When a manager basically tells you outright that they prefer losing you as a customer rather than assist you, all because you voiced your opinion in their in survey…..You should realize at that point that they are shady and practice unethical practices. I also brought it up to the service manager Mike Yonak and he pretty much echoed the same thing his assistant did.

As much as I dislike car shopping, Joel Badio made the experience smooth and effortless. He was kind, patient, and addressed all my questions without hesitation. Joel was honest, friendly, and transparent throughout the entire process. If you're in the market for a Mazda or VW, I highly recommend reaching out to Joel Badio. He will make the process easy, and you'll feel great about your purchase when you drive off in your new car. Thanks, Joel – I truly appreciate everything you did!

My name is nelson and bought a brand new Mazda CX 30 on Monday January 6, 2025. Two days later I couldn't start car because BAD BATTERY. jump start car and went to the dealer and not good customer service from sale manager to service dept. No explanations as to why deliver brand new car with bad battery..

I DO NOT RECOMMEND DOING BUSINESS WITH THIS DEALERSHIP! I was a customer of this dealership for almost five years, leasing three different Mazdas from them and always getting maintenance done at this location. Not anymore! Short story: I brought my brand new 2024 Mazda CX-90 PHEV to Gunther Mazda in Fort Lauderdale for a SERIOUS safety recalls (out of many) which they did complete. However, since then, I’ve experienced additional issues — both related and unrelated to the recall. Despite having a case number with Mazda corporate costumer care and explaining my concerns clearly, the service team at Gunther Mazda consistently dismissed them, insisting the car was perfectly fine and sending me away without resolving anything. Even though the recall was fixed, the problems with my vehicle have worsened since the service visit, and I had to spend another two days at the dealership with no solution. This car isn’t safe to drive! Instead of addressing these ongoing safety concerns and new issues, they’ve ignored me, showing a lack of professionalism and commitment to customer care. How can one trust a company that doesn’t even handle the paperwork correctly? The car is 24’ CX-90 PHEV but the paperwork states that my car model is a Mazda RX-3 (see attached photos). This model was produced from 1971 to 1978! I asked them to fix it, but they claimed it’s auto-populated in their system and that they can’t do anything about it. If you’re looking for a service center that takes your concerns seriously and provides thorough, reliable service, Gunther Mazda is not the place! A waste of time and money! Look elsewhere!

Service Department with Gunther Mazda I have found security with the oil change and there all around checking of automobile provided by a video for review and feeling included. Thank you Manager Mike with the extra help recently. I am not only a Mazda Family owner of a Mazda 6, Service Reps have become family over the time. Great job!

WARNING: Mazda has no authority over it's dealers. These dealerships have 1000s of good reviews on Google from new customers and spammy sales tactics, but take it from someone who's actually owned one for years. $3,000 in repairs in 3 years on a new car. Nothing covered under warranty because it's a terrible car and so are the dealers. DON'T BUY ONE! They have less automotive market share for a reason. This year was the most insane, a $2000 fix, someone noticed a bolt head broke off for the steering component on the bottom. "Wheel could have come off at any moment" killing me at highway speeds. The dealer says "rust" only so they don't have to cover it under warranty just like every other issue I've had. Well, how about the bolt broke off then rusted since there is no rust coating under the bolt head? I heard an odd noise for a long time. Of course the Mazda dealer won't side with you, because Mazda itself has no authority over their own horrible warranties and you are nothing to them after you buy it. The guy had all sorts to say just so evidently and obviously to screw me over, insulting me rather than just telling the truth. He actually said "it happened when you drove it down to Florida" wow! Really? I didn't know your cars weren't supposed to driven? What about the rust story? Or, "you can go complain to the dealer you bought it at." Who I called states away, and said it "would have been covered!" Imagine buying an iPhone in Wisconsin and the Florida store tells you go back to Wisconsin to have the warranty covered. Egregious treatment. Ok, Mazda's side? A fatally important bolt rusts within 3 years on a warranty new, visibly well taken care of, 100% garaged car. Sounds like an excellent car! Mazda's were known for their rust issues. They can make up whatever fairytale, but at the end of the day not covering something this insane shows they have NO confidence in what they sell. After driving a Mazda for years, I noticed how much smoother my rental rode while they fixed this (which Useless Mazda Customer Experience wouldn't even reimburse fully, and practically needed my mother's social security number to offer anything FYI). No banging on road perfections. It's no wonder my Mazda breaks all the time.

I had the pleasure of working with Oliver Andrew when selecting my new leased car. He was professional, personable, and knowledgeable. He went out of his way to make the experience as stress free as possible. Once at the Mazda dealership I realized that the car I was interested in was out of my price range. Oliver then guided me through the process of leasing a Kia from their dealership next door. I would highly recommend him and the dealership to anyone purchasing or leasing a new car.

This dealership has the most GOD AWFUL service dept in South Florida!!! THEY DO NOT RETURN CALLS EVER!!!!!!