Reviews
PURCHASED A 2018 JEEP GRAND CHEROKEE/TRACKHAWK,TALKING
PURCHASED A 2018 JEEP GRAND CHEROKEE/TRACKHAWK,TALKING WITH SALESMAN HE TOLD ME THE ONLY THING HE ABOUT THE BODY WAS SCRATCHES ON THE BRA GUARD. WHEN I GOT MY JEEP SHIPPED TO ME I NOTICED DAMAGE TO THE RIGHT FRONT FENDER WHERE THE MOLDING IS COMING OFF AND YOU CAN SEE WHERE THEY TRIED TO GLUE IT BACK ON.THEN WE NOTICED THE DOOR LATCH ON THE RIGHT REAR DOOR INSIDE WAS BROKEN. THIS IS ALARMING AS MY GRANDSON WAS SITTING BACK THERE AND COULD NOT GET . IMAGINE IF IT WOULD HAVE BEEN AN EMERGENCY! SO THEN I GOT INSIDE THE DRIVERS SEAT AND NOTICED THE DASH PAD WAS PEELING BACK AND ALL WRINKLED. SO ON MONDAY I CONTACTED THE DEALER AND SALESMAN AND TOLD HIM ABOUT ALL THESE ISSUES, HIS FIRST RESPONSE WAS WELL THE JEEP IS 8 YEARS OLD. I FEEL THAT IF THIS JEEP HAD GONE THROUGH A PRE-SALE INSPECTION THESE ISSUES HOPEFULLY WOULD HAVE BEEN FIXED.I FEEL THAT IF I WOULD HAVE GONE INSIDE THE TO BY THIS JEEP IN PERSON INSTEAD OF ON LINE THEY WOULD HAVE FIXED THESE PROBLEMS TO GET ME TO BY THE JEEP . MUCH MORE TO SAY .BUT RIGHT NOW I AM JUST SO UPSET ABOUT THIS WHOLE MESS , I WAS EXCITED ABOUT MY TRACKHAWK, BUT AFTER GOING THRU ALL THIS I DON'T EVEN THINK I WANT IT ANYMORE ,AND WE ARE NOT EVEN FINISHED. THE ONLY BRIGHT SPOT IN THIS WHOLE MESS IS THE FINANCE MANAGER SHE IS THE ONLY ONE WHO SEEMS TO CARE ABOUT MY PROBLEM.
PURCHASED A 2018 JEEP GRAND CHEROKEE/TRACKHAWK,TALKING
PURCHASED A 2018 JEEP GRAND CHEROKEE/TRACKHAWK,TALKING WITH SALESMAN HE TOLD ME THE ONLY THING HE ABOUT THE BODY WAS SCRATCHES ON THE BRA GUARD. WHEN I GOT MY JEEP SHIPPED TO ME I NOTICED DAMAGE TO THE RIGHT FRONT FENDER WHERE THE MOLDING IS COMING OFF AND YOU CAN SEE WHERE THEY TRIED TO GLUE IT BACK ON.THEN WE NOTICED THE DOOR LATCH ON THE RIGHT REAR DOOR INSIDE WAS BROKEN. THIS IS ALARMING AS MY GRANDSON WAS SITTING BACK THERE AND COULD NOT GET . IMAGINE IF IT WOULD HAVE BEEN AN EMERGENCY! SO THEN I GOT INSIDE THE DRIVERS SEAT AND NOTICED THE DASH PAD WAS PEELING BACK AND ALL WRINKLED. SO ON MONDAY I CONTACTED THE DEALER AND SALESMAN AND TOLD HIM ABOUT ALL THESE ISSUES, HIS FIRST RESPONSE WAS WELL THE JEEP IS 8 YEARS OLD. I FEEL THAT IF THIS JEEP HAD GONE THROUGH A PRE-SALE INSPECTION THESE ISSUES HOPEFULLY WOULD HAVE BEEN FIXED.I FEEL THAT IF I WOULD HAVE GONE INSIDE THE TO BY THIS JEEP IN PERSON INSTEAD OF ON LINE THEY WOULD HAVE FIXED THESE PROBLEMS TO GET ME TO BY THE JEEP . MUCH MORE TO SAY .BUT RIGHT NOW I AM JUST SO UPSET ABOUT THIS WHOLE MESS , I WAS EXCITED ABOUT MY TRACKHAWK, BUT AFTER GOING THRU ALL THIS I DON'T EVEN THINK I WANT IT ANYMORE ,AND WE ARE NOT EVEN FINISHED. THE ONLY BRIGHT SPOT IN THIS WHOLE MESS IS THE FINANCE MANAGER SHE IS THE ONLY ONE WHO SEEMS TO CARE ABOUT MY PROBLEM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Joey Eaves was our salesperson.
Joey Eaves was our salesperson. He was great to work with and very easy going. He was never pushy and made the whole experience enjoyable. I love my new BMW!
Joey Eaves was our salesperson.
Joey Eaves was our salesperson. He was great to work with and very easy going. He was never pushy and made the whole experience enjoyable. I love my new BMW!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Dallas! Please don't hesitate to reach out if there's anything additional we can do for you.
From the minute I pulled in until I left the environment
From the minute I pulled in until I left the environment was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer than expected but the communication from Darick kept me informed and provided the opportunity for me to continue or leave. If I decided to leave he offered an uber ride home and back. Overall the experience was excellent
From the minute I pulled in until I left the environment
From the minute I pulled in until I left the environment was very professional and informative. Darick Connelly did a great job of communicating and updating me as the time lapsed. My service was longer than expected but the communication from Darick kept me informed and provided the opportunity for me to continue or leave. If I decided to leave he offered an uber ride home and back. Overall the experience was excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Adviser was very helpful, nice, and answered all my
Adviser was very helpful, nice, and answered all my questions—small and large ones. I don’t like this word counter however.
Adviser was very helpful, nice, and answered all my
Adviser was very helpful, nice, and answered all my questions—small and large ones. I don’t like this word counter however.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Hare, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service repairing my damaged side mirror!
Excellent service repairing my damaged side mirror! Great follow-up from Francisco! Highly recommend this dealer!
Excellent service repairing my damaged side mirror!
Excellent service repairing my damaged side mirror! Great follow-up from Francisco! Highly recommend this dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service department is the best!
Service department is the best! Always there to help me take care of my car.
Service department is the best!
Service department is the best! Always there to help me take care of my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ginny, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Thank you for taking care of me during my service visit.
Thank you for taking care of me during my service visit. I appreciated the frequent updates and speedy resolution of my issues.
Thank you for taking care of me during my service visit.
Thank you for taking care of me during my service visit. I appreciated the frequent updates and speedy resolution of my issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great dealer and great service, quick efficient service,
Great dealer and great service, quick efficient service, did not spend much time at all, will definitely recommend.
Great dealer and great service, quick efficient service,
Great dealer and great service, quick efficient service, did not spend much time at all, will definitely recommend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Easiest car purchase!
Easiest car purchase! Andre was great to work with and was available when I needed him. I like the no haggling process. The business manager, Carlos, was easy to work with & gave me a great deal on an extended warranty. The place has beautiful vehicles inside & is clean and comfortable.
Easiest car purchase!
Easiest car purchase! Andre was great to work with and was available when I needed him. I like the no haggling process. The business manager, Carlos, was easy to work with & gave me a great deal on an extended warranty. The place has beautiful vehicles inside & is clean and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing people, Honest, very friendly, no hassle, they
Amazing people, Honest, very friendly, no hassle, they will go the extra mile to help especially Gary
Amazing people, Honest, very friendly, no hassle, they
Amazing people, Honest, very friendly, no hassle, they will go the extra mile to help especially Gary
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!