Reviews
Very helpful and positive.
Very helpful and positive. Everyone seems to be willing to assist in getting you taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Joseph, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!
Went in for a scheduled battery replacement.
Went in for a scheduled battery replacement. Surprise, they didn’t have in stock and didn’t notify me beforehand so now I need to go back and miss a little more work. Frustrating.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at BMW of Dallas. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5528 to discuss what we can do to help.
Max Gomez was very knowledgeful to explain the
Max Gomez was very knowledgeful to explain the availability of the car and help close the deal.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Student
The best experience. Everyone is ALWAYS kind and caring. They speck and waive to you when you enter the building. They sent me a video of my car with the technician talking in the background letting me know what all they were doing to my car. I needed to stop by Verizon and they called me a Lyft that picked me up and turn me back. It was peaceful for me to complete my school work, including free WIFI, drinks, and snacks. After my service, my car was returned spotless!! ** 5 STAR SERVICE **
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Johnnica, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
BMW SERVICE
Amazing service, fast and friendly! I love the follow up video from the tech team that serviced your vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Grashunda, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Tim Bennett is very knowledgeable and attentive.
Tim Bennett is very knowledgeable and attentive. My car was serviced and ready at the time it was promised. Staff was courterous and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Shortage impacts repairs but not customer service.
My repairs took much longer than usual due to the parts shortage but I was given a loaner for the entire. Time and kept up to date on the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Eboni, we appreciate you taking the time to leave us this feedback. If you are willing, please call our General Manager at (972) 763-5528 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Carlos Nelson MPH
Very very excellent team. Their very friendly and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carlos, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
In the beginning was good, but my car ended on different
In the beginning was good, but my car ended on different dealer for repairs the next day of the purchase, and then take almost 2 months to have my self find a different car and purchase because they did not fix it, the worse if have a very difficult time to contact them, still no new contract on the new car... Very disappointment...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we appreciate you taking the time to respond. The staff at BMW of Dallas take our reviews very seriously. If you'd like, please contact our General Manager at (972) 763-5528. We'd appreciate the chance to make your experience a positive one.
The customer service is exceptional.
The customer service is exceptional. All of the staff personnel are very professional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!