Reviews
I've had nothing but a great experience with the service department at Chevrolet Autonation Pembroke Pines. From the moment I dropped off my car, everything was smooth and well-organized — the check-in process was quick, the waiting area was comfortable, and I never felt like I was left in the dark about what was going on with my vehicle. The biggest reason I keep coming back — even when I have other options closer to me — is my service advisor, Yudi Barzaga. Yudi is professional, honest, and genuinely attentive. She takes the time to explain what needs to be done, doesn't push unnecessary services, and always makes sure I leave feeling confident about my car. That kind of trust is hard to find, and it makes all the difference. If you're looking for a dealership where the service team actually cares, ask for Yudi. She's the reason this place has earned a loyal customer in me.
I've had nothing but a great experience with the service department at Chevrolet Autonation Pembroke Pines. From the moment I dropped off my car, everything was smooth and well-organized — the check-in process was quick, the waiting area was comfortable, and I never felt like I was left in the dark about what was going on with my vehicle. The biggest reason I keep coming back — even when I have other options closer to me — is my service advisor, Yudi Barzaga. Yudi is professional, honest, and genuinely attentive. She takes the time to explain what needs to be done, doesn't push unnecessary services, and always makes sure I leave feeling confident about my car. That kind of trust is hard to find, and it makes all the difference. If you're looking for a dealership where the service team actually cares, ask for Yudi. She's the reason this place has earned a loyal customer in me.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Tino the manger was unprofessional in the way he handled my 2hrs 30min wait that was just to sign the documents with the financial manger since I financed with my personal bank. Since the moment they found out I didn't want to finance through them, I felt a huge difference in the way I was treated compared to the other customers that did. Jose the finance manger in the end tried to make up for the unhappy experience but it was already too late. I was also there with my 1 year old and there was NO compassion or even a little rush to get me out the door quicker due to my situation.
Tino the manger was unprofessional in the way he handled my 2hrs 30min wait that was just to sign the documents with the financial manger since I financed with my personal bank. Since the moment they found out I didn't want to finance through them, I felt a huge difference in the way I was treated compared to the other customers that did. Jose the finance manger in the end tried to make up for the unhappy experience but it was already too late. I was also there with my 1 year old and there was NO compassion or even a little rush to get me out the door quicker due to my situation.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alex, we regret to hear that you had this experience with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 644-5038 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
From the salesman Amado getting the vehicle to the dealership to the road test and the financing it was a breeze..I would recommend this dealer.
From the salesman Amado getting the vehicle to the dealership to the road test and the financing it was a breeze..I would recommend this dealer.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Pleasant buying experience. No high pressure. The salesman Josh was friendly and accommodating. The sale went smoothly. This was the second time I've purchased from Auto NationChevrolet. Both times were good experiences.
Pleasant buying experience. No high pressure. The salesman Josh was friendly and accommodating. The sale went smoothly. This was the second time I've purchased from Auto NationChevrolet. Both times were good experiences.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Warning! Don't be fooled. About $2,500 in fees were added to the back end of my deal. Needless to say, I took my business elsewhere.
Warning! Don't be fooled. About $2,500 in fees were added to the back end of my deal. Needless to say, I took my business elsewhere.
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- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
William, we regret to hear that you had this experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5038 to discuss what we can do to help.
I had a very pleasant experience with the transaction at AutoNation Pembroke Pines where I purchased a new Silverado. Angel and the entire team made the purchase quick, easy, and friendly. Much appreciated!!
I had a very pleasant experience with the transaction at AutoNation Pembroke Pines where I purchased a new Silverado. Angel and the entire team made the purchase quick, easy, and friendly. Much appreciated!!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Luis Gonzalez Boscan did an amazing job in getting my new car ready. All was done in a timely manner. He is to be commended for doing such a great job. Bravo.
Luis Gonzalez Boscan did an amazing job in getting my new car ready. All was done in a timely manner. He is to be commended for doing such a great job. Bravo.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Peter, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Everything was perfect,very good service and very high quality !My car was left in perfect condition
Everything was perfect,very good service and very high quality !My car was left in perfect condition
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I usually love Autonation but this time I was very disappointed. I scheduled my appointment for 7:00am for a simple oil change. I was literally the first car there. At 9:00 the app said that my vehicle was not in the bay yet. I started asking around including to the service director, who told me that the app isn't current. Just before 10:00 they told me my car just came out of the bay and there was 5 cars ahead of me for carwash. I left without the carwash, I could not understand why I was there when they opened, was the first one there and a basic oil change took 3 hours. I felt like I was purposely delayed. If this would have been my first visit it probably would have been my last but I do know that this is not my previous experiences.
I usually love Autonation but this time I was very disappointed. I scheduled my appointment for 7:00am for a simple oil change. I was literally the first car there. At 9:00 the app said that my vehicle was not in the bay yet. I started asking around including to the service director, who told me that the app isn't current. Just before 10:00 they told me my car just came out of the bay and there was 5 cars ahead of me for carwash. I left without the carwash, I could not understand why I was there when they opened, was the first one there and a basic oil change took 3 hours. I felt like I was purposely delayed. If this would have been my first visit it probably would have been my last but I do know that this is not my previous experiences.
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (954) 644-5038. We look forward to hearing from you.
Great service. They had the truck I was looking for. Thank you. Ill be recommending this location.
Great service. They had the truck I was looking for. Thank you. Ill be recommending this location.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!