Reviews
My wife and I had a very pleasant experience at Mercedes
My wife and I had a very pleasant experience at Mercedes of Plano because we were treated with respect by our sales consultant Stephen Gleason. He listened to our needs and was happy to show us what we were interested in. He did this knowing that we had not even decided that the Mercedes was the car for us. He was genuine and I believe he would treat everyone with the same level of service. Stephen was ultra knowledgeable about the product and easily answered all of our questions with no hesitation. I will say my wife ultimately choose another car brand for herself but only because of personal preference. Thank you, Stephen, for all your help and knowledge.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We have purchased cars for all three Ewing dealerships in
We have purchased cars for all three Ewing dealerships in Plano over the last 18 years. We also purchased two other cars from different dealerships so I can honestly say no one is as amazing as MB Plano. Our experiences keep us coming back for the kind and valued staff at Ewing. At all their locations we have experienced die hard employees truly devoted to doing their jobs the way they would want to be treated. The nice cars are just a perk. It’s the service department employees that keep people coming back. The salesman and finance personnel are also key to it too. I do not want to buy a car if the salesman seems shady or pushy. We have only found the best reps at Ewing MB of Plano. Thank you, Steve, Aly, Mitch, Nick and Tyler for making our latest experience amazing and easy!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
trish_bauer07, thank you for sharing 5-stars and noting that Steve, Aly, Mitch, Nick and Tyler are amazing to work with and keep you coming back! We appreciate your endorsement and look forward to serving you additionally in the future. See you next time. Thanks again!
Aly did a wonderful job and always helps me with my car.
Aly did a wonderful job and always helps me with my car. Highly recommend Mercedes-Benz Zola
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
davilaanissa35, thank you for sharing 5-stars and noting Aly did a wonderful job! We're glad to hear everything went smoothly. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
I had a great experience buying my new car!
I had a great experience buying my new car! Being in sales I truly appreciated and loved the no pressure sales. Steven Gleason was my salesman and I recommend him if you’re looking buy your next Mercedes! 😃
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amy, thank you for sharing 5-stars and noting you had a great experience buying your new car. We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!
They are good in communication and provide good service
They are good in communication and provide good service when buying a new car. The team is very professional and available when needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Anurag, thank you for sharing 5-stars! We're glad to hear our team is communicative and professional! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Great customer service and excellent communication.
Great customer service and excellent communication. Our service advisor was great his communication was very helpful and professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lawrence, thank you for sharing 5-stars and noting great customer service and excellent communciation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
The purchase process was quick and straightforward and
The purchase process was quick and straightforward and delivery was on time for my special order. It was the most efficient car buying experience I’ve had. Stephen Gleason is a great sales agent!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lorigunn, thank you for sharing 5-stars and noting that the purchase was quick and straightforward! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
Steve Gleason is a great salesman.
Steve Gleason is a great salesman. Justin, Nick and all the staff are great and made car buying a lot easier.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Durga, thank you for sharing 5-stars and noting Steve was a great salesman and that Justin and Nick made your experience easier! We appreciate your business and your praise. See you next time. Thanks again!
Wanted more information on the damage to a car and none
Wanted more information on the damage to a car and none was giving to me
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Somethings changed at Mercedes-Benz of Plano service, as
Somethings changed at Mercedes-Benz of Plano service, as of this year I have had 2 unpleasant encounters with them. 1. Tried to schedule an appointment for a cabin air filter change they wanted 4 weeks to do this. 2. Something went wrong with the electrical system had to tow it in I waited in the lobby for 45 minutes being ignored before anything was said or done. Now three days later when I called to check vehicle status the response was they are working on it. When I asked to speak to the Service Manager I was told they were unavailable. What happened to you people?
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
dlballinger, we apologize that your experiences with us in service have been less than pleasant. We are passing your feedback along to our leadership for review. If you need additionally follow up, you may contact our management directly at social@MBPlano.com. We look forward to opportunities to better serve you moving forward. Best wishes.