Reviews
Had to wait about 10-15 minutes for service staff took my
Had to wait about 10-15 minutes for service staff took my keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available.
Had to wait about 10-15 minutes for service staff took my
Had to wait about 10-15 minutes for service staff took my keys upon arrival. Otherwise, my service advisor Manny explained what was to happen and when car would be available.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jamesmongaras, thank you for sharing 5-stars! We're happy to hear Manny was explanative! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
The Receptionist up front seemed uninterested in her job
The Receptionist up front seemed uninterested in her job the sales man i know work on commission and they did all ask if we had questions and if anybody was helping us. Based on my interaction I would go back to purchase another vehicle. Thanks
The Receptionist up front seemed uninterested in her job
The Receptionist up front seemed uninterested in her job the sales man i know work on commission and they did all ask if we had questions and if anybody was helping us. Based on my interaction I would go back to purchase another vehicle. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Kristi.Hipo, thank you for sharing 4-stars! We're glad to hear you had an overall positive experience and appreciate your constructive feedback regarding our receptionist. We will pass your note along to our leadership. We appreciate your endorsement and look forward to serving you additionally in the future when we may strive for the 5th star. Thanks again!
Muy profesional su trabajo y rapidez los felicito en
Muy profesional su trabajo y rapidez los felicito en especial al señor Luis por su atención.
Muy profesional su trabajo y rapidez los felicito en
Muy profesional su trabajo y rapidez los felicito en especial al señor Luis por su atención.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
josealbertosanchezcairo, ¡gracias por compartir 5 estrellas y destacar una gran experiencia con Luis! Apreciamos su respaldo y esperamos poder brindarle servicios adicionales en el futuro. ¡Gracias de nuevo!
Simple, respectful process.
Simple, respectful process. I would purchase here again. David Thompson was straightforward and personable during the sale. Tristan in finance made the funding fun and easy without the pitchy "buy these add-ons" feel. It was a beautiful day to buy at Mercedes of Plano.
Simple, respectful process.
Simple, respectful process. I would purchase here again. David Thompson was straightforward and personable during the sale. Tristan in finance made the funding fun and easy without the pitchy "buy these add-ons" feel. It was a beautiful day to buy at Mercedes of Plano.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
misseelder, thank you for sharing 5-stars! We're happy to hear David Thompson is straightforward and personable! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!
Lawrence King was magnificent in showing us cars and not
Lawrence King was magnificent in showing us cars and not wasting our time. We were just assessing cars and not planning to buy yet, but Lawrence spent the time showing me all the new tech updates in the GLS and spent time with us knowing we were just assessing. By the end of the test drive, I knew I wanted this car and did not need to see any others. Everyone else we met with just as professional. I would recommend him and this dealership again hands down! Great car buying experience!
Lawrence King was magnificent in showing us cars and not
Lawrence King was magnificent in showing us cars and not wasting our time. We were just assessing cars and not planning to buy yet, but Lawrence spent the time showing me all the new tech updates in the GLS and spent time with us knowing we were just assessing. By the end of the test drive, I knew I wanted this car and did not need to see any others. Everyone else we met with just as professional. I would recommend him and this dealership again hands down! Great car buying experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
SDL, thank you for sharing 5-stars! We're happy to hear Lawrence King is magnificent and earned your recommendation! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
It was a happy day.
It was a happy day. Special thanks to Ben Song who helped with the whole process.
It was a happy day.
It was a happy day. Special thanks to Ben Song who helped with the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jsp0315, thank you for sharing 5-stars! We're glad to hear Ben Song was helpful! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!
The service I received the last couple of days was as it
The service I received the last couple of days was as it continues to be, absolutely stellar!
The service I received the last couple of days was as it
The service I received the last couple of days was as it continues to be, absolutely stellar!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Janet, thank you for sharing 5-stars! We're pleased to hear our team provides stellar service! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!
Mercedes Benz of Plano has been our dealership of choice
Mercedes Benz of Plano has been our dealership of choice for the past 35 years. The professionalism and knowledge is consistent throughout the dealership from service to sales and beyond.
Mercedes Benz of Plano has been our dealership of choice
Mercedes Benz of Plano has been our dealership of choice for the past 35 years. The professionalism and knowledge is consistent throughout the dealership from service to sales and beyond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Myers, T, thank you for your 5-star praise and noting 35 years of being a customer. We can't say thank you enough. We appreciate your positive feedback and we look forward to serving you additionally in the future. Thanks again!
We are always pleased with the service we receive at
We are always pleased with the service we receive at Mercedes Benz of Plano. Our service advisor, Jay Henderson, goes above and beyond what you’d normally expect at a dealership. We only take our car to Mercedes Benz of Plano.
We are always pleased with the service we receive at
We are always pleased with the service we receive at Mercedes Benz of Plano. Our service advisor, Jay Henderson, goes above and beyond what you’d normally expect at a dealership. We only take our car to Mercedes Benz of Plano.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sherrychaddick, thank you for your 5-star praise and noting Jay was great to work with! We appreciate your positive feedback and we look forward to serving you additionally in the future. Thanks again!
This place is awesome, especially Brandon, one of the
This place is awesome, especially Brandon, one of the salesman. I came in late on a Friday afternoon and Brandon had the car cleaned and ready for me to test drive, and then he made the purchasing process all the easier and smoother. I almost wish I lived locally to be able to service my car at this place, but would definitely recommend!
This place is awesome, especially Brandon, one of the
This place is awesome, especially Brandon, one of the salesman. I came in late on a Friday afternoon and Brandon had the car cleaned and ready for me to test drive, and then he made the purchasing process all the easier and smoother. I almost wish I lived locally to be able to service my car at this place, but would definitely recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Justin, thank you for your 5-star praise and noting Brandon was great to work with! We appreciate your positive feedback and we look forward to serving you additionally in the future. Best wishes!