[{"id":299823,"firstName":"Chris","lastName":"Peters","titleText":"Sales Manager","emailTxt":"cpeters@mbplano.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/60412aecf3cc.jpg","drDealerId":15730,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":60825,"personPtyId":46605895,"firstName":"Dana","lastName":"Stewart","titleText":"New Car Sales","shortBioText":"Mercedes-Benz Master Certified\r\n\r\nCommitted to excellence, transparency and integrity.......","emailTxt":"dstewart@mbplano.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/de70f588034a.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"909878400","industryStartDtUtc":"376012800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56798,"firstName":"Tony","lastName":"Ortega","titleText":"New Car Sales","emailTxt":"tortega@mbplano.com.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/5f31599e071a.jpg","drDealerId":15730,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":299808,"personPtyId":41201109,"firstName":"Todd","lastName":"Hartung","titleText":"AMG Specialist","emailTxt":"thartung@mbplano.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/5e252f12e50a.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"1335830400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":54166,"personPtyId":42007382,"firstName":"Stephen","lastName":"Gleason","titleText":"Internet Sales Manager","emailTxt":"sgleason@mbplano.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/53815d7abfa2.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"1291161600","industryStartDtUtc":"825638400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":299830,"personPtyId":40179878,"firstName":"Lawrence","lastName":"King III","titleText":"Senior Sales Consultant","emailTxt":"lking@mbplano.com","combinedEmpAvgRatingNbr":4.1,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/4d340b45e490.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"1370044800","industryStartDtUtc":"1370044800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":573849,"firstName":"Brandon","lastName":"Gurley","titleText":"Sales","shortBioText":"I enjoy utilizing my passion for cars to help people find their next new vehicle. I believe Mercedes-Benz truly makes the best cars on the road today. Give me a call and I will help you get into a new Mercedes at the best price!","emailTxt":"bgurley@mbplano.com","combinedEmpAvgRatingNbr":3.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1464739200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":54411,"personPtyId":41289147,"firstName":"Daniel","lastName":"Fitzek","titleText":"Commercial Vehicle Manager","emailTxt":"dfitzek@mbplano.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/d4b422ea2aa1.jpg","drDealerId":15730,"dealerEmpStartDtUtc":"1193875200","industryStartDtUtc":"1143849600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":56072,"personPtyId":41109805,"firstName":"Clay","lastName":"Thorne","titleText":"Internet Sales Manager","shortBioText":"Mercedes-Benz Master Certified","emailTxt":"cthorne@mbplano.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/af999778995c.jpg","drDealerId":15730,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":299824,"personPtyId":41613523,"firstName":"Brandon","lastName":"Reininger","titleText":"Internet Sales Manager","emailTxt":"breininger@mbplano.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/15730/employees/0471a0323b8b.jpg","drDealerId":15730,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Mercedes-Benz of Plano

4.4 out of 5 4.4
Rectangle 48
Sales 8:00 AM - 5:00 PM
Service 8:00 AM - 5:00 PM

Mercedes-Benz of Plano Hours

Sales

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2005

When you purchase a Mercedes-Benz, you purchase one of the finest vehicles in the world. With a 126-year history of safe

...

ty and comfort innovations, a Mercedes-Benz is clearly an extraordinary investment. In business since 1972, Mercedes-Benz of Plano is committed to providing the Mercedes-Benz experience to all of our clients. We offer an extensive inventory of both new and pre-owned Mercedes-Benz vehicles. In addition, our Service Department has a staff of highly trained technicians and a program for free loaner vehicles.

"Committed to the highest level of service."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.4 out of 5 4.4
808 lifetime reviews. Includes reviews of Mercedes-Benz of Plano from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 22, 2020

    Great friendly service ... extremely proficient mechanical assessments and repair ... reasonably priced. Dealer drop off and pickup is clean and very... responsive. Chuck Pullan is a great service rep!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Allen, we appreciate your 5-star and note of great, friendly service. Thank you for your endorsement and mention of working with Chuck. We look forwar...d to serving you again next time! Best wishes.

  • 5.0 out of 5
    September 18, 2020

    Excellent experience for my cars maintenance and from my service advisor, stephen. He kept me updated on the status of the maintenance and the issues... seen and my options.

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    Does recommend this dealer
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    Mercedes-Benz of Plano

    David, thank you for sharing 5-star praise regarding working with Stephen! We greatly appreciate your feedback and we look forward to the next opportu...nity to serve you. Best wishes!

  • April 22, 2017

    You can ask for Dan Balsom and Derek Singhass.-They are very professional and helpful!! They are not pushy like car salesman. We had a very pleasant... experience throughout our buying process. The facility is also very nice. You wil not regret giving them your business. I highly recommend this car dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Puju, thanks for stopping by to share your experience with us. We're pleased that Dan and Derek were able to provide a top-notch experience. We look f...orward to serving you again next time. Enjoy the new car!

  • 4.0 out of 5
    September 17, 2020

    I have always had good service. I do think that the $179 for a diagnostic is robbery. I know if you have the work done it goes toward the work. Well... instead of work I decided to just buy a new car . Under those circumstances I believe I should not have had to pay the diagnostic fee. The $599 for the B1 should have been enough. I was a fool to even do that.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    dgid2003, thank you for your constructive praise regarding your service prior to trading your car in for a new one. We appreciate your feedback and ar...e passing it to our management for review. Enjoy the new car. Best wishes!


    Worked with:
    Tony Ortega

    New Car Sales

    (4.3) 30 reviews

  • 5.0 out of 5
    September 16, 2020

    Excellent all around. Not my first rodeo, and far from my first vehicle purchase, but the purchase and delivery experiences were the best. Highly recommended.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Bud_Ham, thanks for your praise regarding the experience working with Dana and Chris in sales. Congrats on the new ride. Let us know when we may. have... the pleasure of serving you next time. Best wishes!


    Worked with:
    Chris Peters

    Sales Manager

    (4.4) 28 reviews

    Dana Stewart

    New Car Sales

    (4.4) 32 reviews

  • 5.0 out of 5
    September 16, 2020

    Excellent customer service; extremely timely; much appreciated the consistent and efficient communication throughout the servicing process! I would highly,... highly recommend MB of Plano to anyone!!!*****

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Tessaharrington143, thank you for your mention of excellent customer service with Zach! We appreciate your business and your praise and we look forwar...d to serving you again next time. Best wishes!

  • 5.0 out of 5
    September 14, 2020

    I had a very positive and timely service experience at Mercedes-Benz of Plano. I especially liked that they supplied me with a loaner car while my service... was being performed.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Georgiadal, thank you for noting your very positive experience with Asif! We're pleased your service was 5-star and you enjoyed the loan car! We look ...forward to serving you again next time. Best wishes!

  • 1.0 out of 5
    September 12, 2020

    on 8-22-20 When I showed up to get my car there was no receptionist, no cashier and I could not find my service advisor?? Also, I was charged $179.00 for... telling me it would cost $850.00-$1250.00 to fix my sunroof shade? I said do not fix it as it is just slightly out of alignment and I will have it fixed elsewhere. The did no work on the shade, never pulled the head liner....just gave me the quote and charged me $179.00....THAT IS A SCAM. I received two surveys from Mercedes where I asked to be contacted by the dealership and no one has contacted me because I caught them in a SCAM. Beware of Mercedes-Benz service Department.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2020

    Great experience overall. The manager, the sales person and the closer were all direct, honest and very helpful. Made the process easy and not intimidating....

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Bert, thank you for sharing your experience with Chris! We're pleased to hear everyone was direct, honest and helpful. See you next time. Thanks agai...n!


    Worked with:
    Chris Peters

    Sales Manager

    (4.4) 28 reviews

  • 5.0 out of 5
    September 11, 2020

    Sales man Eddie Ashrafi was welcoming. He listened to my needs. I got my car, after negotiating the price. Car was well maintained. Got my favorite... color.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Thank you for your 5-stars and mention of working with Eddie! Congrats on your new ride. We greatly appreciate your praise and we look forward to the ...next opportunity to serve you. Best wishes!

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