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Mercedes-Benz of Plano

Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM

Mercedes-Benz of Plano Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2005

When you purchase a Mercedes-Benz, you purchase one of the finest vehicles in the world. With a 126-year history of safe

...

ty and comfort innovations, a Mercedes-Benz is clearly an extraordinary investment. In business since 1972, Mercedes-Benz of Plano is committed to providing the Mercedes-Benz experience to all of our clients. We offer an extensive inventory of both new and pre-owned Mercedes-Benz vehicles. In addition, our Service Department has a staff of highly trained technicians and a program for free loaner vehicles.

"Committed to the highest level of service."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
466 lifetime reviews. Includes reviews of Mercedes-Benz of Plano from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 6, 2018

    I got a new service advisor and he did a great job on my repairs! I always use the dealership for my service because it is always done correctly and everyone... is great to deal with. Thanks!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Thanks, Kingrt25! We appreciate the note and pleased to hear your new service advisor, Asif was able to assist you and earn your trust. Thanks again a...nd see you next time!

  • 5.0 out of 5
    October 5, 2018

    It is always nice to deal with everyone at Mercedes Benz of Plano and Steven Gleason. You always make sure that everything is not only good but perfect.... I tip my hat to your qulity & consitancy of the experiance of buying & owning a Mercedes! Thanks!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Kingrt25, thank you for the 5-stars and mention of Stephen! We appreciate your note and look forward to the next opportunity to assist you. Thanks aga...in and enjoy your weekend!


    Worked with:
    Stephen Gleason

    Internet Sales Manager

    NOT RATED

  • April 22, 2017

    You can ask for Dan Balsom and Derek Singhass.-They are very professional and helpful!! They are not pushy like car salesman. We had a very pleasant... experience throughout our buying process. The facility is also very nice. You wil not regret giving them your business. I highly recommend this car dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Puju, thanks for stopping by to share your experience with us. We're pleased that Dan and Derek were able to provide a top-notch experience. We look f...orward to serving you again next time. Enjoy the new car!

  • 5.0 out of 5
    October 4, 2018

    MB Plano treats its customers with respect and courtesy, fair prices excellent loaner car service. My car was returned in a timely manner, clean. Service... performed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Thanks for the 5-star feedback! We appreciate your praise and look forward to the next opportunity to assist you. Have a great weekend. Thanks again!

  • 5.0 out of 5
    October 3, 2018

    The service is exceptional at this dealership. They arr pretty flexible, can accommodate unplanned services. They are very friendly and give new loaner... cars everytime.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Sri158, thanks for the 5-star rating regarding your recent visit with us! We appreciate your feedback and mention of Chad. We look forward to serving ...you additionally next time. Thanks again!

  • 3.4 out of 5
    September 27, 2018

    Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service rep... and left a message and have not heard back.

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Miguel, we apologize that your left door console is not working properly after your service. We understand your service rep, Joe has reached out to ge...t you back in to the dealership so we can take a look. We appreciate your bringing the issue to our attention. See you soon! If you need to chat with our Customer Experience Manager, you can reach Greg Jones at GJones@MBPlano.com or (214) 547-2946?.

  • 1.0 out of 5
    September 26, 2018

    I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to check... this before I came in. They insisted that I bring the car in. I bring the car in and after several hours, they declare that the part was *not* under warranty. Point being, this all could have been resolved with a few phone calls and a couple of emails but they insisted on wasting half of my day.

    1.0 out of 5
    Customer Service
    Not Applicable
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    Not Applicable
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    Not Applicable
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Grim, we are sorry to hear about the issues you dealt with while trying to check on the warranty status of the item you're seeking to replace/ fix. We... agree that the process should not be as intricate as you describe and apologize for your experience. We've passed your information along to our service managers for review and want to provide you our Customer Experience Manager, Greg Jones' contact information. You can reach Greg at GJones@MBPlano.com or (214) 547-2946 if you'd like to discuss this matter additionally¿¿¿. Thank you for sharing a note and we look forward to providing an improved experience on your next visit.

  • 3.4 out of 5
    September 26, 2018

    Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a mercedes... problem than any specific dealership.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Jerry, we appreciate your note and hear your frustrations regarding Mercedes-Benz service and the expense associated with doing it to manufacturer spe...cifications. We want you to know we're passing your feedback along to our management for review and appreciate you taking the time to share.

  • 3.6 out of 5
    September 23, 2018

    Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    3.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Customer2018, we'd like to find out a bit more regarding what happened with your battery test. We invite you to reach out to us with additional detail...s to social@MBplano.com and we will check into the situation for you. Thank you for letting us know and talk soon.

  • 5.0 out of 5
    September 21, 2018

    I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely return... of vehicle to me, and nice waiting area. Chad reviewed with me what was completed and what/when my next A/B service will consist of/need to occur.

    5.0 out of 5
    Customer Service
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Mercedes-Benz of Plano

    Simona,, thank you for the 5- star rating and mention of Chad. We greatly appreciate you taking the time to drive the extra distance to come see us! ...Thanks again and enjoy the rest of your weekend! See you next time.

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