Reviews
Write a reviewZack was so effective for service works for our MB....
Zack was so effective for service works for our MB. Many thanks !!! We will take our car for the service next year
Great & timely response to roadside service. Brought a...
Great & timely response to roadside service. Brought a battery, & problem resolved. Thank you so much
Damita was honest and transparent and worked to save me...
Damita was honest and transparent and worked to save me money with the best service possible
Mack, thanks for sharing 5-star praise and mention of working with Damita. We appreciate your feedback and look forward to serving you on future visits. Thanks again!
My sales person Darrin was simply the best hands down! He...
My sales person Darrin was simply the best hands down! He is very professional and informative. He helped me through the entire process from start to finish! He was not one of those sales people that is just trying to push you to get something he makes the experience about you not him getting a sale!
Lanashaevans12, thank you for sharing your experience working with Darrin in sales. We're pleased to hear he was professional and informative. We hope you're enjoying your new car and let us know when we may serve you additionally. Thanks again!
We were able to schedule an appointment when a loan car...
We were able to schedule an appointment when a loan car was available thus avoiding interruptions to our weekday schedules. I arrived at the scheduled time, was expertly advised as to what work was best at my milage, picked up the loaner and went about our day. A call that afternoon advised that more time was needed to finish the work. The next day, as promised it was ready. The work was complete, the cost was as stated and staff was very courteous even though it appeared they were working at capacity as most service oriented businesses seem to be these days. This was my first time in but you have earned my future business!
fred_alex, we appreciate your kind words regarding working with Mark in service. We're pleased to hear he was able to get you taken care of in a timely manner and reserve you a loan car as well. See you next time! Thanks again!
Excellent service! Very professional. Never had an issue...
Excellent service! Very professional. Never had an issue in the past 5 years. No problems whatsoever.
Naveen, thank you for sharing praise regarding the excellent service your received. We appreciate your feedback regarding your experiences with us over the last five years. We look forward to serving you for many years to come! Thanks again.
Met me on arrival promptly, had me ready to leave...
Met me on arrival promptly, had me ready to leave quickly. The A service took 6-7 hours. I didn’t get a loaner and didn’t ask for one. On return they washed my car and cleaned the interior. Overall good customer service.
Ngeoffrey, thanks for sharing praise regarding your service A with us. We appreciate your positive feedback and look forward to serving you on future visits. Best wishes!
A very good experience, worked at a very fast past! Great...
A very good experience, worked at a very fast past! Great attitude and awesome service!
ashunticobbins, thanks for sharing 5-star praise and noting a very good experience. We appreciate your feedback and look forward to serving you on future visits. Best wishes!
Great service from Chad once again. Keeps me posted...
Great service from Chad once again. Keeps me posted through the service process and is very polite and professional. Feels like personal service which I greatly appreciate. He works with my lifetime warranty company so I don't have to be bothered by it and explains charges i need to cover in ways I understand and can approve not having questions left.. Will always come back.
mnguchie, thank you for sharing kind words regarding your excellent experience with us. We appreciate your endorsement of working with Chad and we look forward to serving you again next time. Best wishes!
Purchased a used Lexus RX350 on 6/27/2020. It did not...
Purchased a used Lexus RX350 on 6/27/2020. It did not have second key. Mr. Brandon Reininger gave me “We owe” statement for the original replacement. Told us to submit proof of purchase and he would reimburse. I sent multiple emails, with proof of purchase of second key from Park Lexus . He did not respond. I came in person and talked to him. He pretended he never got the emails- though we have all proofs of communication. He told me to send another email with proof I sent it called several times Till date I did not get any response from Mr Reininger or reimbursement ! I did not know a great dealership would do this to a customer.
Ram, we apologize that you did not get all items promised. Without your contact information, we cannot reach out to discuss what was promised. Please contact our management at social@MBplano.com and provide your contact information so that we may follow up. Talk soon. Best wishes.