Mercedes-Benz of Plano Hours
When you purchase a Mercedes-Benz, you purchase one of the finest vehicles in the world. With a 126-year history of safe
ty and comfort innovations, a Mercedes-Benz is clearly an extraordinary investment. In business since 1972, Mercedes-Benz of Plano is committed to providing the Mercedes-Benz experience to all of our clients. We offer an extensive inventory of both new and pre-owned Mercedes-Benz vehicles. In addition, our Service Department has a staff of highly trained technicians and a program for free loaner vehicles.
"Committed to the highest level of service."
Read reviews that mention:
I got a new service advisor and he did a great job on my repairs! I always use the dealership for my service because it is always done correctly and everyone... is great to deal with. Thanks!
Thanks, Kingrt25! We appreciate the note and pleased to hear your new service advisor, Asif was able to assist you and earn your trust. Thanks again a...nd see you next time!
It is always nice to deal with everyone at Mercedes Benz of Plano and Steven Gleason. You always make sure that everything is not only good but perfect.... I tip my hat to your qulity & consitancy of the experiance of buying & owning a Mercedes! Thanks!
Kingrt25, thank you for the 5-stars and mention of Stephen! We appreciate your note and look forward to the next opportunity to assist you. Thanks aga...in and enjoy your weekend!
You can ask for Dan Balsom and Derek Singhass.-They are very professional and helpful!! They are not pushy like car salesman. We had a very pleasant... experience throughout our buying process. The facility is also very nice. You wil not regret giving them your business. I highly recommend this car dealership.
Puju, thanks for stopping by to share your experience with us. We're pleased that Dan and Derek were able to provide a top-notch experience. We look f...orward to serving you again next time. Enjoy the new car!
MB Plano treats its customers with respect and courtesy, fair prices excellent loaner car service. My car was returned in a timely manner, clean. Service... performed.
Thanks for the 5-star feedback! We appreciate your praise and look forward to the next opportunity to assist you. Have a great weekend. Thanks again!
The service is exceptional at this dealership. They arr pretty flexible, can accommodate unplanned services. They are very friendly and give new loaner... cars everytime.
Sri158, thanks for the 5-star rating regarding your recent visit with us! We appreciate your feedback and mention of Chad. We look forward to serving ...you additionally next time. Thanks again!
Took my car for scheduled maintenance servic. Experience was good. However, the mechanics broke the left door on the arm rest. Called the service rep... and left a message and have not heard back.
Miguel, we apologize that your left door console is not working properly after your service. We understand your service rep, Joe has reached out to ge...t you back in to the dealership so we can take a look. We appreciate your bringing the issue to our attention. See you soon! If you need to chat with our Customer Experience Manager, you can reach Greg Jones at GJones@MBPlano.com or (214) 547-2946?.
I called them and told them that I needed a repair and that, although the car was an older model, the part was under warranty and I asked them to check... this before I came in. They insisted that I bring the car in. I bring the car in and after several hours, they declare that the part was *not* under warranty. Point being, this all could have been resolved with a few phone calls and a couple of emails but they insisted on wasting half of my day.
Grim, we are sorry to hear about the issues you dealt with while trying to check on the warranty status of the item you're seeking to replace/ fix. We... agree that the process should not be as intricate as you describe and apologize for your experience. We've passed your information along to our service managers for review and want to provide you our Customer Experience Manager, Greg Jones' contact information. You can reach Greg at GJones@MBPlano.com or (214) 547-2946 if you'd like to discuss this matter additionally¿¿¿. Thank you for sharing a note and we look forward to providing an improved experience on your next visit.
Nothing negative to say about the dealership. They did what they were supposed to do. But the overall cost of service is a ripoff. That's more of a mercedes... problem than any specific dealership.
Jerry, we appreciate your note and hear your frustrations regarding Mercedes-Benz service and the expense associated with doing it to manufacturer spe...cifications. We want you to know we're passing your feedback along to our management for review and appreciate you taking the time to share.
Everything was fine until I was charged $200.00 to test my batter for my vehicle. The recent recall was done during the same service visit.
Customer2018, we'd like to find out a bit more regarding what happened with your battery test. We invite you to reach out to us with additional detail...s to social@MBplano.com and we will check into the situation for you. Thank you for letting us know and talk soon.
I live closer to Mercedes Benz of McKinney, but choose to drive to Plano because I consistently receive excellent service. Accurate service, timely return... of vehicle to me, and nice waiting area. Chad reviewed with me what was completed and what/when my next A/B service will consist of/need to occur.
Simona,, thank you for the 5- star rating and mention of Chad. We greatly appreciate you taking the time to drive the extra distance to come see us! ...Thanks again and enjoy the rest of your weekend! See you next time.