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Mercedes-Benz of Plano

(2,200 reviews)
Visit Mercedes-Benz of Plano
Sales hours:
Service hours:
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Sales Service
Monday 7:00am–7:00pm 7:00am–7:00pm
Tuesday 7:00am–7:00pm 7:00am–7:00pm
Wednesday 7:00am–7:00pm 7:00am–7:00pm
Thursday 7:00am–7:00pm 7:00am–7:00pm
Friday 7:00am–7:00pm 7:00am–7:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 434-9416 (888) 434-9416
Used (866) 881-9716 (866) 881-9716
Service (972) 468-1830 (972) 468-1830

Reviews

(2,200 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Plano from DealerRater.

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Rhe have good plase nice people to help whit you problems

Rhe have good plase nice people to help whit you problems in you car the satisfaction the do raid

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

www.Cristianpatino526, thank you for sharing positive feedback. We appreciate your 5-star endorsement. We're happy to hear our team was helpful! Let us know when we may assist you next. Take care!

Excellent service, very informative, Jorge our service

Excellent service, very informative, Jorge our service advisor was beyond our expectations we are very thankful, we will always choose Mercedes Benz of Plano!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Marcus, thank you for noting a 5-star experience! We're glad to hear Jorge went beyond your expectations and was informative! We greatly appreciate your endorsement. See you next time. Best wishes!

Service advisor was informative and responsive to my

Service advisor was informative and responsive to my needs. They did what was needed and didn’t try to push any extras.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

cq, thank you for noting a 5-star experience! We're happy to hear our team was informative and responsive! We greatly appreciate your endorsement. See you next time. Take care!

Stephen Wolston, my service advisor is awesome.

Stephen Wolston, my service advisor is awesome. He is excellent at communicating what is needed, and always makes sure everything is taken care of in a timely manner. The service department goes above and beyond to take care of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

karenschnurr, thank you for noting a 5-star experience! We're happy to hear Stephen Wolston is excellent at communicating and made sure everything got taken care of in a timely manner! We greatly appreciate your endorsement. See you next time. Thanks again!

Excellent service.

Excellent service. Even though inventory was low, I was able to find a vehicle which met all my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

sen.lab, thank you for noting a 5-star experience! We're glad to hear our team provided excellent service and you found a vehicle that met all your needs! We greatly appreciate your endorsement. See you next time. Thanks again!

Great service.

Great service. They took care of my problem on a timely manner. Eric my advisor is very profesional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dordonez, thank you for noting a 5-star experience! We're glad to hear Eric and the rest of our team provided great service in a timely manner! We greatly appreciate your endorsement. See you next time. Take care!

Zach Vunk, Service Advisor, went above and beyond to

Zach Vunk, Service Advisor, went above and beyond to ensure my service was optimal. He is always fully accommodating to my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

tessaharrington143, thank you for noting a 5-star experience! We're glad to hear Zach Vunk went above and beyond to ensure your service was optimal and is always fully accommodating to your needs! We greatly appreciate your endorsement. See you next time. Best wishes!

Zach answered all of my many questions and went above and

Zach answered all of my many questions and went above and beyond providing me with additional information.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Susan, thank you for noting a 5-star experience! We're glad to hear Zach answered all of your questions and went above and beyond for you! We greatly appreciate your endorsement. See you next time. Take care!

Connor and his team did an outstanding job.

Connor and his team did an outstanding job. The efficiency,expertise, and commitment to customer excellence are the reason why I will recommend any Mercedes owner to the location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Catherine, thank you for noting a 5-star experience! We're glad to hear Connor and the rest of our team did an outstanding job and earned your recommendation! We greatly appreciate your endorsement. See you next time. Thanks again!

Tony Ortega took care of all the details and made the

Tony Ortega took care of all the details and made the process easy to order our 2022 GLE 350. We couldn’t be happier!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joseph, thank you for noting a 5-star experience! We're glad to hear Tony Ortega took care of all the details and made the process easy! We greatly appreciate your endorsement. See you next time. Thanks again!