Mercedes-Benz of Plano

I would like to thank Taylor Wilson for being the best Sales Representative at the dealership. Ordering my new vehicle was the most easiest process that I have ever experienced. Taylor is very knowledgeable and professional throughout the process of ordering a vehicle, scheduling an appointment, providing the timeline it would be before the vehicle should arrive if production is not delayed due to the pandemic and parts shortages. I really appreciated him being honest about the process and changes that may occur. Taylor stayed in contact with me throughout the process and provide me with updates to the changes and options that were available. I received a telephone call explaining everything and was given the opportunity to decide if I would like to continue with the ordering process or not. I was notified immediately when my new vehicle arrived. The final process went well beyond my expectations. I'm truly blessed for Taylor taking care of everything making sure I was in and out of the dealership with my new vehicle in a timely manner. Taylor is not just a new car sales representative to me, he is a friend that I can contact when I need assistance at the dealership. If you are looking to buy a new vehicle I highly recommend you contact the dealership to speak with Taylor Wilson.

The service managers and staff are very thorough and personable. I always feel taken care of and looked out for. I will continue going to MB Plano - even though there are dealers closer to me.

Salesman was very helpful but car should have been better examined and prepped by dealership.

Great experience. The entire process from scheduling my appointment with Matt to the pleasant young man that checked in my SUV and referred me to Zach, to Zach getting my service taken care of, to the nice young man that took me to Zach's b/u and brought out my vehicle, was professional, thorough and pleasant. Zach was very thorough in explaining and helping me understand some options with two other issues I've been experiencing. Good job guys. I'm a happy customer.

Excellent purchase experience of my first Mercedes vehicle(gle350). Very professional and helpful. We were very happy with the entire buying process. Thank you and keep up the good work.

The account representative and rental attendants are very professional. They take the time to address customer questions. The service was Prompt. I will use again.

Very friendly and customer oriented. If loaner is needed they always have it. Prices are high but it’s a Mercedes, it’s expected.

Excellent customer service and pretty knowledgeable people I will recommend my family and friends in your dealership

Great service advisor! Aly took care of all my needs and kept me informed. I have been going here for years and always have great service.

Eric Alejandra was very professional he helped and guided me through the process and steps. Awsome experience. There was also was a black lady with a face mask whom was not in that department helped me when I picked up my car. She helped me even though it was not her department.