Sewell Subaru Hours
This former Sewell HUMMER dealership was converted to a Subaru franchise in June 2010. We were honored to win this franc
hise after a very competitive review process. We look forward to introducing the Subaru and Sewell brand to a host of new customers in the coming years.
"Obsessed with service since 1911."
This was my first experience with Sewell and Subaru. Everything about the dealership "oozed" professionalism. As an independent older woman, I was never... talked down to or treated differently. In my experience with buying or repairing cars, that is huge. We notice. William Hunt was my sales associate and, in my opinion, is a wonderful example of the Sewell ethic. Professional, but personable; knowledgeable, handling my questions with ease. He treated his cohorts with the same respect and professionalism that I received. And they responded in kind. Will's easy manner simply took the stress out of car buying. But then everyone that I came into contact with at Sewell Subaru had that same energy. A wonderful experience. You guys have this down. P.S. LOVE my Forester!"
Thank you, Camille. We are glad you had a good experience with William Hunt and the team at Sewell Subaru of Dallas. We hope you enjoy your new Subaru... Forester. Thank you for choosing Sewell; we look forward to serving you again.
Our BMW X5 was just out of warranty and would in need some costly repairs. On the fly, my wife and I️ went to Sewell Subaru since we love the dealership.... Unfortunately, where we are with our finances we needed our X5 paid off and a lower payment on the Subaru. We were headed towards leasing and this situation helped us. Will worked with our monthly figure and was super duper patient, helpful, fill up our gas and washed our car twice. He was super transparent and helpful in getting us comfortable. He was great to my daughters too. Special recognition for Michael the finance manager to getting my deal done. We leased a 2020 Ascent Touring and we love the SUV with so much more space for the 3rd row. I️ would recommend picking this dealership and paying a little more one time and get this great dealership who prides themselves on first class service!! I've recommended Will/Sewell to 2 friends that are in the market for a new Subaru.
Thank you, lleshp. We are glad you had a good experience working with Will Hunt and the team at Sewell Subaru of Dallas. We hope you enjoy your new Su...baru Ascent. Thank you for choosing Sewell; we look forward to serving you again.
Everything went very smooth and easy. The price they quoted me was in the price range we were looking at. Would definitely recommend to others.
Thank you for sharing your experience, Jes. We thank you for being a Sewell customer, and we look forward to serving you again.
Sewell website stated van had 31,000 miles. Not until we were to the last page of signing did we notice it really has 78000. Too big of an error to feel... good about buying anything from them.
Best car sales experience, ever! Very friendly and professional! They listened to what my needs were and accommodated me. Finance was a breeze, even!... Difinitely would recommend them!
Thank you for sharing your experience, Janeen. We will pass along the positive feedback to the team at Sewell Subaru of Dallas. Thank you for choosing... Sewell; we look forward to serving you again.
This was one of the easiest and best experiences I've had buying a car. No pressure, treated me with respect, and knowledgeable agent. I will definitely... buy my next car at Sewell.
We appreciate you taking the time to provide such great feedback, Mickey. Thank you for choosing Sewell; We look forward to serving you again.
We've determined that Mr. Sewell's value proposition does not align with our needs and today's pricing transparency for auto purchases. We had done our... homework and due diligence in advance to determine that our 2019 Subaru Forester should cost $34k and our 2017 Lexus NXT was worth $27k, so we should have been at $7k net. The Sales Manager started at $13,200 (almost full MSRP for the Subaru and saying our car was worth $23.5k, which is just absurd) and then came back at $10,300. We had thought since our Lexus had 21k miles and was in very good condition that it could be certified, hence our visit to Sewell since it represents both brands. The Sales Manager stated that our tires had only 4 mil of tread. I used my tread depth tool and measured 6 mil, which corroborated what I was told during our recent service at another Lexus dealer. We also test drove a loaner with 5k miles and our preferred color combo only to be subsequently advised it could not be sold to us. We quickly excused ourselves, had lunch, drove 15 miles to a Subaru competitor and had a deal almost exactly at our number within 30 minutes. We even received a Sewell notecard from our salesperson (not the Sales Manager) expressing sincere apologies and regret for how we were treated. Certainly a very stark and different experience from what is happily portrayed in Sewell's television commercials. We prefer to purchase a vehicle with transparent pricing instead of the old way my Dad had to endure, negotiating $500 at a time. I will never visit a Sewell dealership again.
Thank you for taking the time to bring this to our attention, Lee. At Sewell, your satisfaction is our highest concern, and I apologize that we did no...t meet this expectation during your recent visit. I would appreciate the opportunity to visit with you and gain additional feedback. Please call me at 214-366-7010 or email me at firstname.lastname@example.org. Thank you again, and I look forward to speaking with you. Sincerely, Joe Shavor General Sales Manager Sewell Subaru of Dallas
Went there today excited to get a used 2015 Lexus IS 250 I was looking at. I met with Kyle, she was very friendly and professional throughout the process.... When I first got there and she asked if i had a trade-in and i told her i did, but that i did not have a title in my possession( car has been paid off for almost 4 years).She told me that wasn’t a big deal we could process it as a Lost Title trade-in. So i said...”great!” Since i was only the co-buyer on my trade-in we had to go over to my mom’s house so that she could sign the paperwork for the lost title, but we never made it my mom’s house. I was literally there for 3 hours, until they came to me and told me that there was a lien on my vehicle and i couldn’t trade it in. I was pissed. Had they told me this from the start when she got my trade in’s vehicle information i would’ve left! But no, they waited until i put in my credit application to tell me it was a no-go. Since they (Kyle and her sales manager) didn’t want to work out a new deal without a trade-in, i left. What really upset was the fact that they wasted 3 hours of my time for nothing. I left that dealership empty handed knowing I’ll NEVER be going back there again to buy a car. Extremely disappointed.
Dear Johnny, Thank you for sharing your frustrations with us. At Sewell, we value all feedback, as your satisfaction is our highest priority. I would... appreciate the opportunity to visit with you and gain additional feedback. At your convenience, please call me at 214-366-7010 or email me at email@example.com. Thank you again, and I look forward to speaking with you. Sincerely, Joe Shavor General Sales Manager Sewell Subaru of Dallas
My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding... on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries This will be the last car I buy from sewell
They really took care of me and my wife. They offered a fair price right off the bat and we didn't have to haggle to get a good deal.
Thank you for sharing your experience. We are glad to hear you were taken care of, and hope to see you again soon.