Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 7:00 PM

Sewell Subaru Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2003

This former Sewell HUMMER dealership was converted to a Subaru franchise in June 2010. We were honored to win this franc

...

hise after a very competitive review process. We look forward to introducing the Subaru and Sewell brand to a host of new customers in the coming years.

"Obsessed with service since 1911."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.7 out of 5 3.7
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 31, 2018

    My issue started when I brought my car in for a check engine light and a couple other warranty issues. I pick up the car and there is a huge door ding... on the driver door. My wife points it out to the service rep, we go in and watch the video and they determine it was their fault and would fix it. A few days pass, I go to pick up my car, when I pick up my car it is dirty. NEVER have I ever seen sewell give a customer a dirty car, the service rep said it rained earlier that morning and that was the reason. Earlier meaning around 6am and this was around 1pm I'm picking the car up. Ok, no big deal I take the car. I drive the car to my wife, she notices there's grease all over headliner and on driver door panel. Then she notices damage on rear bumper cover. She is livid, and I'm irritated. So I call and ask to speak with the service manager Brian Walker. He asked me to bring the car. I get there, he looks over the car and we go into his office. We sit in his office for over 20 minutes going over camera footage and he determines the damage was done by you guys as the damage wasn't there when I dropped the car off. He says he can't paint the bumper and make it match because it's plastic and wouldn't match. He offers a 300 check, and a full detail and buff. He points out a scuff that would be addressed when they buff the car. I get the car back, the scuff is still there, and I think maybe the scuff wouldn't come out while being buffed. I get it home, take some wax and it comes right off. Meaning Brian lied to me about the buff job. Considering all the other stuff that's happened its no shock and the least of my worries This will be the last car I buy from sewell

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2017

    They really took care of me and my wife. They offered a fair price right off the bat and we didn't have to haggle to get a good deal.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience. We are glad to hear you were taken care of, and hope to see you again soon.

  • March 15, 2017

    Everything went very smooth and easy. The price they quoted me was in the price range we were looking at. Would definitely recommend to others.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience, Jes. We thank you for being a Sewell customer, and we look forward to serving you again.

  • 5.0 out of 5
    June 14, 2016

    After reading reviews about high safety ratings of the Subaru Outback, I stopped in to test drive one at Sewell. It had been a stormy afternoon, all of... the new models had been moved indoors due to possible hail but the salesperson I was assigned, Charles, met me at the front desk and was incredibly gracious. He found an Outback for me to drive and I liked that he was not pushy! I went home, did some research online and Charles & the Sewell team were able to get the pricing I was looking for. Everyone at Sewell has been great to deal with - they have customer service down to a science! I have been driving my 2016 Subaru Outback for 2 months now and I could not be happier!

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 23, 2016

    We are thrilled with our buying experience at Sewell Subaru. We emailed for a week getting prices and the value of our trade in with Michael Sparr. He... was very courteous and efficient. We visited the dealership to test drive an Outback on Friday night. Michael was not there so Julian Rojas helped us. He was never pushy. He was very knowledgeable and answered our questions and let us test drive an Outback. Julian let us make up our minds without being pressured. We purchased the Outback and are overjoyed with it. It lives up to the Subaru reputation of quality and safety. Thank you Michael and Julian for making our decision to purchase the Outback so easy.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2015

    My wife and I have searching for a new car and contacted Lindsey Aymx at Sewell. I told her what we were looking for, and she sent a quote that was much... lower than expected. We arranged a time to go and drive the car. Upon arrival we were immediately greeted and taken to the car. Unfortunately we were not big fans of the car and told Lindsey that we were going to have to try another brand somewhere else. She was very understanding and never at any point tried to pressure us into something we didn't want. I was disappointed because this dealership has their act together and I would have loved to have worked with them. Even though we did not purchase a car there I would highly recommend Lindsey and this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 2, 2015

    I resently bought a 2014 Subaru XV Crosstrek, and the buying experience with Sewell Subaru was outstanding. They were exstreamly courteous and professional.... The environment was modern and very relaxing. Everyone there were very helpful and patient. They offer free loan cars if your car needs to stay for an extended period and free car washs witch include vacuuming the interior, for the entire time you own the vehicle you purchase from them. The buying process was quick and easy. I will definitely be buying another Subaru from Sewell Subaru in the future.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2014

    I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was calling... my phone the instant I sent in an inquiry email from an alert I'd received. He was courteous and friendly, both on the phone and in person. The car was priced very fairly and they worked with me to get it within my budget and finalized a deal that was beyond my expectations. Great coordination between Sales and Financing. The dealership staff were all friendly and the premises were spotlessly clean and welcoming. The follow-up customer service, from both Paul Kim and another staff member, convinced me that Sewell really does want customers for life. Well, I am now a Sewell customer for life and will recommend their dealerships to anyone looking for an exceptional buying experience!

    5.0 out of 5
    Customer Service
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2014

    I recently purchased a pre-owned VW Golf TDI from Sewell Subaru and can't believe what a stress-free, pleasant experience it was. Paul Kim was calling... my phone the instant I sent in an inquiry email from an alert I'd received. He was courteous and friendly, both on the phone and in person. The car was priced very fairly and they worked with me to get it within my budget and finalized a deal that was beyond my expectations. Great coordination between Sales and Financing. The dealership staff were all friendly and the premises were spotlessly clean and welcoming. The follow-up customer service, from both Paul Kim and another staff member, convinced me that Sewell really does want customers for life. Well, I am now a Sewell customer for life and will recommend their dealerships to anyone looking for an exceptional buying experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    March 1, 2014

    The friendliness of the dealership was great I was helped out quickly and efficiently. The car I went to look at was a 07 Impreza wagon. Before I go any... further let me give you my back ground. I am a mechanic and have been for the last 12 years I am not an auto mechanic but a graphic arts mechanic. I have always had used cars this Subaru is my 7th car and I have owned. The Impreza was exactly as it was stated in the add minus the smoke smell the took my breath away when I open the door, I am not a smoker but I decided to give the car a test drive any way do to it was a standard and it was what i was looking for plus it only had 38k miles on it which is amazing for 6 year old car. It test drove well and seemed to be everything they stated as a Sewell pre owned vehicle. I have never purchased a used car from a dealership nor have I purchased a smokers car. I talked to Chase about this worry I had and he assured me with 3 to 4 treatments they could get that smell out. I took him at his word. After the purchase of the car it came with a full coverage warranty for the first 1k miles not much but still lets you get anything fixed that you might find in that first month. around 947 miles it developed a problem where it would not start every time and the way I can get it to fire up is by leaving the key in the start position and then pump the clutch as if the proximity switch had a bad connection and or needed to be adjusted and set correctly. I took the car to the dealership to use that 1k warranty I showed the problem to Chase and he witnessed it but the problem is intermittent very much so. They kept it for a week and said they could not find anything wrong with it even though an employ of the company witnessed it. I needed my car back so I went to pick it up. As soon as it hit 1k they were done with the problem but it would still come and go but they wanted to charge now to fix it. Since I have purchased the vehicle about 1 year ago today I have had to replace the ignition coils, the battery, the ac is no longer charger and cold, it still smells of smoke, the starting problem still occurs randomly, it has a squeaking noise when I release the clutch pedal almost like a faint horn honking from behind me and the cd player no longer excepts cd’s. This is all with in less than a year. I don’t expect to get a cherry every time I buy a used car but I do expect a little more from a company that is "obsessed with service" there words not mine. So I asked chase to only fix the starting problem the one that he witnessed while it was under warranty and the one they said they couldn’t find. His reply was they couldn’t do it under warranty, but they could somehow magically fix it now but it would be at an associate’s rate and they would diagnose it for free. every one diagnoses any car for free if the work is done there, I declined and instead just ask them to go through the car and diagnose all the problems for free and I can fix them myself being I do not trust them with there skill set they have shown, do to they could not fix it the first time and couldn’t check for leaks in the ac system before they charged it letting it only last a year. After I asked for this basic service that most dealerships will do for 100 bucks bumper to bumper inspection he did not even reply back and or make an attempt to compromise. I don’t think I asked for too much. I personally would never suggest any one to purchase there vehicle there for they charge a premium price for the car that is not ready to be sold and then they won’t fix a problem they couldn’t find in tell the warranty is up If you want a Subi go to another shop, if you want any car I would not suggest this dealership On a side note there cookies in the waiting room are awesome!!! Jacob

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Dear Valued Guest, Sewell takes customer service very seriously, and I apologize if you don't feel you received the service that we are dedicated to ...providing. Please call 214-902-6000 or email me at dveling@sewell.com so we can discuss your experience. Sincerely, Doug Veling General Manager

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