Reviews
Had a very bumpy start to getting my car repaired.
Had a very bumpy start to getting my car repaired. Once Paul Mitchel the service manager got involved things were much better. I found that he was helpful and kind.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Lisa, Thank you for taking the time to write us this great review and feedback. We are very sorry to hear that you had a bumpy start on repairing your vehicle but glad to hear that Paul was able to fully serve you with his top-notch customer service. Should you need anything else, please don't hesitate to call us at our dealership. We would love to help!
My Experience was very professional, Courteous and
My Experience was very professional, Courteous and Friendly. I feel really confident with my vehicle being there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We are delighted to hear that you fully and completely trust us with your vehicle service needs! Thank you! We look forward to seeing you again when your vehicle is ready for its next service.
Just needed a NY Safety Inspection on my Jeep Cherokee.
Just needed a NY Safety Inspection on my Jeep Cherokee. The team got me in and out in less than an hour even though they were quite busy. They also offered me a free ride back to my home and a return trip back to the dealership if I wanted but I decided to wait. They made it easy and efficient - Thanks to the service team at Empire Jeep for making it a very good all around experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.
Very good I’m so happy thank you my friend Jorge Molina
Very good I’m so happy thank you my friend Jorge Molina for helping me
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Leonor, Thank you for your very kind review. We are pleased to hear that your experience at our dealership was so exceptional. Jorge will be so pleased to hear your very kind words, thank you.
Kim was absolutely amazing!
Kim was absolutely amazing! She went above and beyond to make my experience of purchasing a 2025 Grand Cherokee seamless and enjoyable. Her knowledge, patience, and dedication truly made all the difference. I couldn’t have asked for a better person to guide me through this process—thank you, Kim!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bianca, Congratulations on your new 2025 Grand Cherokee and welcome to the Empire CJDR of West Islip family! Providing a seamless and remarkable experience is always our goal, and we are glad that Kim's efforts met your satisfaction. She will be delighted to hear of your kind words. Thank you and safe travels!
Fast, smooth and professional service from start to
Fast, smooth and professional service from start to finish. Thanks again to Luis Perez for a great experience trading in my leased Grand Cherokee and putting me in a brand new one. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray, Thank you for sharing your experience with us. We are glad to hear your trip to- Empire CDJR of West Islip was so pleasant. Luis and the rest of the team will be glad to hear that they were able to provide you with exceptional customer service. We look forward to the next time we service your vehicle.
Justin Pasquariello went above and beyond to ensure a
Justin Pasquariello went above and beyond to ensure a great buying experience. He went above and beyond to help me find the right vehicle at the right price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for providing us with a review of your experience at- Empire CDJR of West Islip. We are delighted to hear that we were able to match you with the right car and within the price range you were looking for. Justin will be honored to hear your very kind words, thank you.
Kiberly Caldwell was a pleasure to work with.
Kiberly Caldwell was a pleasure to work with. She knew exactly what to do, and then did it!! I have never purchased or leased a vehicle without seeing it or talking to the salesperson in person. I would highly recommend this dealership! Thank you again for your professionalism!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom, We are thrilled to hear that we made the purchase of your new vehicle easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Kiberly is certainly a favorite around here, so it is no surprise that you had a great experience working with her.
Seavy Williams was great and patient throughout this
Seavy Williams was great and patient throughout this process. My only concern is communication directly from upper management.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your time and feedback. We are delighted to hear that Seavy was able to provide you with exceptional customer service throughout your visit at our dealership. But had a problem with upper management, if you would like to speak to our manager about a matter that you wish to resolve. Please call us at our dealership and ask for the General Manager, Chris Bahamode at (631)635-1166 or Email: cbahamode@eagny.com.
Great place to buy and service your vehicle.
Great place to buy and service your vehicle. The team at Empire of West Islip are courteous and respectful. This dealership ROCKS! James Ingrassia knows his stuff. I'll be back. John V.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
JVJ, We are delighted to hear that James was able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!