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Empire Chrysler Jeep Dodge RAM of West Islip

(1,426 reviews)
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

Reviews

(1,426 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Chrysler Jeep Dodge RAM of West Islip from DealerRater.

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Brittany Walker was great. I walked in not planning on...

Brittany Walker was great. I walked in not planning on getting my willys wrangler the same day but when i got a amazing deal and met an amazing sales person that was there to help from start to end i had to do it. All of the employees there are very helpful and caring for their customers. Thank y out again for everything. Also the General Sales Manager Sam Rivera was a great help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Andrew, Brittany is a great asset to our dealership and we are thrilled that she made your car buying experience fantastic! Thank you for your 5-star review, and we hope to see you again!

very helpful,friendly and professional its very clean the...

very helpful,friendly and professional its very clean the service is very quick and there always someone looking to help with all your needs thank you all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that you had a fast and outstanding service experience! We appreciate your business and your positive review, and we hope to work with you again!

No BS with BM. When you see him about buying a car you...

No BS with BM. When you see him about buying a car you will get the straight up deal and always patient service with a smile.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steven, Thanks for your 5-star review! We're pleased to hear that BM worked hard to make your car buying experience outstanding! We appreciate your business and congratulations on your new vehicle!

Joseph was my service provider. He made my service...

Joseph was my service provider. He made my service experience stress free with regular updates. He is very knowledgeable and explained necessary repairs in great detail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review! We are pleased that Joseph kept you informed and provided you excellent service! We appreciate your business and hope you will visit us again for your future car needs!

Our salesman BM could not have been more...

Our salesman BM could not have been more nice,knowledgeable & helpful. He was not a “schmarmy” salesman that typically makes me walk out of a dealership. We were not expecting to purchase that day, but BM got us to a price that we felt very comfortable with. And, the fact that he was not an annoying salesman was the most important to me!! Empire is very lucky to have him. I genuinely hope he is there when my lease is up. Tom in finance was equally as nice and it was a pleasure to talk with him. I will recommend Empire because of the two of them. Thank you for making it a pleasurable experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sue & Jim, We are happy to hear that BM and Tom made your car leasing experience easy and enjoyable! Thank you for your 5-star review, and we look forward to working with you again in the future! Congratulations on your new vehicle!

Customer-warning!

Financially dishonest dealer - not to be trusted! Their finance manager will present you with a convoluted sales agreement that's difficult to read and present it to you just as the dealership is about to close for the day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Brittany Walker was very helpful and knowledgeable about...

Brittany Walker was very helpful and knowledgeable about the Jeep Wrangler. I was turning in my 2018 Jeep Wrangler after 3 years and leasing another Jeep Wrangler. She showed me how everything worked , which the previous sales agent never pointed out to me. I would definitely recommend Brittany and hope she is still at Empire when this lease expires.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're so glad that Brittany was efficient and informative, and provided you an excellent car leasing experience! Thank you for sharing your 5-star review with us, and we hope that you will visit us again. Congratulations on your new Wrangler!

During a search for a Jeep Wrangler, I had the...

During a search for a Jeep Wrangler, I had the opportunity to work with Brittany, Ryan, and General Manger Sam Rivera. After hitting a snag, Sam stepped in, paved the way for a smooth transaction. It was very obvious that Sam takes great pride in customer service. Thank you Sam, as well as thanks to your helpful and attentive team, especially Ryan and Brittany. Ray

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ray, Thank you for sharing your 5-star experience with Brittany, Ryan, and Sam with us! We're glad that they made the car buying process enjoyable. We appreciate your business and hope to work with you again!

Kelvin provided an excellent experience at the...

Kelvin provided an excellent experience at the dealership. His knowledge on the products that were sold was immaculate and his precision when closing the sale was expert level. A very clean and presentable individual as well. Will come again and deal with kelvin if I decide to have someone in my family buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Kevin, We're pleased to hear that Kelvin made your car buying experience fantastic! Thank you for sharing your 5-star review with us, and we look forward to working with you again!

we had a great experience working with our Sales...

we had a great experience working with our Sales Professional, Rich Link and his Sales Manager, Sam Rivera. it was a no pressure purchase experience. All parties involved felt like we were getting the best price avail for our Jeep Wrangler. Rich really is a Wrangler specialist.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your 5-star experience with Rich and Sam with us! We are thrilled that they helped you get a great deal on your new vehicle! We appreciate your business and hope you will visit us again for your future car needs. Congratulations on your new Wrangler!