AutoNation Nissan Pembroke Pines

Excellent. The salesman Robert Barona at the Pembroke Pines location was awesome. Strongly recommend him to other buyers

I usually don't participate in reviews, however, I felt compelled to share this experience because it truly met the criteria of 5 star service. I... initiated my contact online and completed my transactions at the dealership. I would greatly recommend you consider this this dealership to make a purchase. P.S. Hopefully this review is still the same in 6 to 12 months.

I had the opportunity to have had an amazing and knownledgable representative by the name of Lloyd Clark at auto nation Nissan Pembroke Pines that treated... my family and I like if I owned the place from the purchase of my new 2016 maxima to the closing with the manager the experience was like no other absolutely amazing they are the best in the tri county area.

Amazing service from our salesman Lloyd and the finance team!

A very good experience with sales & management in getting the vehicle and affordability desired.

Very friendly and straight forward. We bought a new Rogue . Our sales consultant,Wilfredo was very knowledgeable. The financing was taken care of. Each... one of the staff was very helpful with the entire process . The whole experience was "The Perfect One".

My experience was very good. Great customers services:)

Nathalie was very responsive but not pushy on selling the car. She made the whole process very easy. Even though it was a certified pre-owner, it would... have been nice if they had done a thorough cleaning of the car when I was finalizing the sale. A little 409 got rid of a lot of the prior owners dirt in the cup holders and on the floor tracks.

I have never had any issues other than the check in time being way too long for someone who scheduled a 7am appointment to drop off and go to work. This... time around, Gary was short with me after I called my husband to confirm and decline additional services for an air filter. Was only there to get pre-paid maintenance done. Asked about how to use my pre-paid detailing service and he got short with me saying he would not be able to tell me and was not helpful. Only stated I needed to ask finance and when i pointed to cashier window he just said “yea, they would tell you”. When I came to get my car it was a $54 balance requested and hey stated for the air filter. They called Gary and he said I did get it. Only said it was incorrect and he would fix after I was calling my husband in to come pay for what I declined. He said it actually wasn’t done. Husband spoke to Service Manager, Patrick, who was also not helpful and had his mind made up that Gary was all right. He tells my husband that he made a mistake (which I know he is human) but then says haven’t you made a mistake in your job. NOT something you say to any customer. My husband still thinks they weee just trying to take advantage of me because I was a women there alone at the time. I went back to speak to him again and he pretended like he didn’t see me standing in his office doorway while he chatted with Gary. After all was said and done I learned too late that I could have scheduled an appointment for detailing when I scheduled the maintenance. I am a service excellence expert and this was horrible service. No empathy and actually no apology. *See the fuller story on Yelp!

The radio, navigation and back up camera were not functioning (blank) screen. Took the car in and also had an oil change, breaks were sweeking and had... it looked at. I was told the part will be in in about 7-10 days. When I did not hear back I called several times and was told Carress was off, at one point I got a young man on the phone and I asked when he will be in since it seemed that no one else could help, he rudely responded that he didn’t know what to tell me he did not keep his schedule. I called back and was told his partener will be returning my call .. nothing. I finally got Carress in the phone and he said the part was not in and will get back to me ... nothing! I called today 11/17 and he was off. Was given the voicemail of a manager and left a message for him to return my call ... no response!!! The first experience of taking the car in and the promise of the needed part in 7-10 was not bad.. the follow up on replacing a much needed part has been horrific to say the least