Reviews
I was able to have several issues taken care of in one
I was able to have several issues taken care of in one visit. Staff was very nice.
I was able to have several issues taken care of in one
I was able to have several issues taken care of in one visit. Staff was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
BEWARE!
BEWARE! Don’t be deceived by Bachman Auto Group like I feel I was. Purchased many used cars in my life and know what an As Is sale is. However, when dealer just cleared all the maintenance lights/codes and changed the oil I have an issue with considering that vehicle as being sold as it really is. About 50 miles after purchase it lit up like a Christmas tree. Feels similar to a roll back the odometer situation. Contacted the CEO who passed it off and to date no remedy. Hopefully they’ll do the right thing.
BEWARE!
BEWARE! Don’t be deceived by Bachman Auto Group like I feel I was. Purchased many used cars in my life and know what an As Is sale is. However, when dealer just cleared all the maintenance lights/codes and changed the oil I have an issue with considering that vehicle as being sold as it really is. About 50 miles after purchase it lit up like a Christmas tree. Feels similar to a roll back the odometer situation. Contacted the CEO who passed it off and to date no remedy. Hopefully they’ll do the right thing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your frustration and regret that the vehicle did not meet your expectations. We want to clarify that vehicles from our Bachman Bargain Lot are sold with specific criteria and disclaimers. These vehicles are typically a minimum of 10 model years old or have 125,000 miles or more. As such, they are not inspected and may have mechanical defects, which is why they are priced accordingly. This information is clearly posted on all our Bargain Lot vehicles and is acknowledged multiple times by customers during the purchase process. We always encourage potential buyers to have these vehicles inspected at their own expense prior to purchase to ensure they are fully aware of the vehicle's condition. These vehicles are sold AS-IS with no dealer warranty. It appears that the vehicle you purchased was 29 years old and had over 450,000 miles on it. We apologize if our policies and procedures were not adequately communicated at the time of your purchase. We strive to be transparent with all our customers and regret any misunderstanding that may have occurred.
Interaction with salesperson was excellent and deal was
Interaction with salesperson was excellent and deal was easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed to be nonexistent. Three different finance people were involved and I had to provide the same information multiple times. I made an appointment to close the deal with the second finance person I dealt with but it wasn’t honored. In fact that person wasn’t in the dealership the day of the appointment. A third finance person met us and seemed to have very little knowledge of our situation. Had to give him the same information that I had given earlier, he said it wasn’t in the system. After providing the information the finance office ran a credit check which showed up on my phone. It was almost an hour of waiting before we signed the papers without any explanation of the delay. Never once did the finance people asked about the trade-in, seems they were clueless. I removed my license plate and left the keys at the counter in the front lobby. Salesman- great Finance- serious communication issues
Interaction with salesperson was excellent and deal was
Interaction with salesperson was excellent and deal was easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed to be nonexistent. Three different finance people were involved and I had to provide the same information multiple times. I made an appointment to close the deal with the second finance person I dealt with but it wasn’t honored. In fact that person wasn’t in the dealership the day of the appointment. A third finance person met us and seemed to have very little knowledge of our situation. Had to give him the same information that I had given earlier, he said it wasn’t in the system. After providing the information the finance office ran a credit check which showed up on my phone. It was almost an hour of waiting before we signed the papers without any explanation of the delay. Never once did the finance people asked about the trade-in, seems they were clueless. I removed my license plate and left the keys at the counter in the front lobby. Salesman- great Finance- serious communication issues
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your patience during your recent visit and for recognizing the efforts of your salesperson—it means a lot to our team. We sincerely apologize for the timing of your visit coinciding with the absence of the two employees you were working with, as well as the delays caused by a backed-up finance department due to other scheduled deliveries. We understand how this may have impacted your experience, and we appreciate your understanding. Your feedback is incredibly valuable to us. We're actively using it to improve our internal processes and communication so that we can provide a smoother, more seamless experience for all our customers moving forward. We hope to have the opportunity to serve you again in the future and earn your business once more. If we’re lucky enough to do so, we’re committed to making your next visit as efficient and enjoyable as possible.
Amazing customer service, quality and detailed - very
Amazing customer service, quality and detailed - very caring. I appreciate it complete 5 stars Thank you 100%!
Amazing customer service, quality and detailed - very
Amazing customer service, quality and detailed - very caring. I appreciate it complete 5 stars Thank you 100%!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5-star review! I am glad you had a great experience with our team; we are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager
The service manager Kim was accommodating and friendly.
The service manager Kim was accommodating and friendly. She got my car fixed quickly and is consistently reliable.
The service manager Kim was accommodating and friendly.
The service manager Kim was accommodating and friendly. She got my car fixed quickly and is consistently reliable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words! We're thrilled to hear that Kim, our Service Manager, provided you with excellent service and got your car fixed quickly. We pride ourselves on being reliable and accommodating. We look forward to serving you again in the future!
Terrence was great to work with, really laid back
Terrence was great to work with, really laid back experience and we were informed every step of the way. I appreciated the multiple team members coming to speak with us. Its been a while since we last purchased from this dealership however, this was our family's 3rd new car purchase from Bachman and we appreciate the consistent positve sales experience here.
Terrence was great to work with, really laid back
Terrence was great to work with, really laid back experience and we were informed every step of the way. I appreciated the multiple team members coming to speak with us. Its been a while since we last purchased from this dealership however, this was our family's 3rd new car purchase from Bachman and we appreciate the consistent positve sales experience here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're delighted to hear that Terrence and our team provided you with a laid-back and informative experience. It's great to know that our consistent positive sales experience has brought you back for your family's 3rd new car purchase from Bachman. We truly appreciate your loyalty and look forward to serving you again in the future!
All new inventory is sold at or over MSRP, while every
All new inventory is sold at or over MSRP, while every other Subaru dealer is $1-2k under MSRP. It's not worth the time to go back and forth with them.
All new inventory is sold at or over MSRP, while every
All new inventory is sold at or over MSRP, while every other Subaru dealer is $1-2k under MSRP. It's not worth the time to go back and forth with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We aren't sure where your information is coming from, but we have never priced a new Subaru over MSRP, even during the height of the inventory shortages. In fact, all in-stock vehicles are currently priced below MSRP! Please reach out to me directly if you have any questions about a price. I'm happy to confirm whether it is accurate or not. I can be reached at jharmon@bachmanautogroup.com. Jeff Harmon, General Sales Manager @ Bachman Subaru.
The service provided by Robin and team exceeded my
The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you!
The service provided by Robin and team exceeded my
The service provided by Robin and team exceeded my expectations! Fast, courteous and friendly. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, thank you for your 5-star review! I'm glad you had a wonderful experience with Robin and our team. We are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager
Sales person kept pushing their financing, even though I
Sales person kept pushing their financing, even though I had already arranged my own financing. I went to their competitor and they had no issue with my financing.
Sales person kept pushing their financing, even though I
Sales person kept pushing their financing, even though I had already arranged my own financing. I went to their competitor and they had no issue with my financing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for leaving a review. I apologize for your recent interaction you had with one of our Salespeople. I would like to hear more about your experience in hopes of using this as a training opportunity. If you could give me a call at your convenience, I would greatly appreciate it. Thank you again. Jeff Harmon, Bachman Subaru General Sales Manager. 502-272-2507 or by email at jharmon@bachmanautogroup.com
Went to Bachman Subaru for the first time to have a
Went to Bachman Subaru for the first time to have a problem noise with my Forester SUV checked out and an oil change. I was very happy with the service and will go back.
Went to Bachman Subaru for the first time to have a
Went to Bachman Subaru for the first time to have a problem noise with my Forester SUV checked out and an oil change. I was very happy with the service and will go back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your 4-star review! I'm glad you had a wonderful experience with our team. We are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager