Bachman Subaru

Purchasing my car was a wonderful experience. Everyone I interacted with was great. Walker was terrific. I thanked him for letting me purchase the car and not trying to sale me the car. They made purchasing my car a joy.

Excellent experience overall. Yani and Sean were very helpful, informative, and professional. The entire process was simple and straightforward without any surprises or pressure.

I’m giving this dealership one star because of how poorly my attempt to purchase a vehicle was handled. On 9/7 around 11:00 a.m., I test drove a 2010 Ford Escape. During the test drive, I specifically expressed concern that someone could purchase the vehicle while I waited for a pre-purchase inspection. I was essentially told that was simply the risk. A deposit was never mentioned or offered. Because it seemed like such a great deal and I did not want to lose the opportunity to purchase the vehicle, I ultimately decided to skip the PPI and move forward. I returned around 1:30 p.m. ready to purchase the vehicle and spent approximately three hours at the dealership while Gabriel worked on financing. I decided not to move forward with the dealership’s financing option because the lender required GAP insurance. I explained that I had already been approved through Navy Federal for the exact out-the-door amount I had been provided that morning and that my check was being overnighted, so I would return the following day to complete the purchase. I left around 4:30 p.m. with the understanding that I would return the next day with my Navy Federal check. At 4:44 p.m., I texted Gabriel simply because I was curious about the dealership’s financing option, since the paperwork I had been given did not include the lender’s name or APR. At 5:45 p.m., Gabriel responded, “I think my manager left but one of our manager’s friend just put a deposit on the vehicle for their kid. If for any reason, they don’t buy I can let you know.” I was confused because I had made it clear earlier that day that I wanted to purchase the Escape and was actively working to complete the purchase. When I asked whether I could have placed a deposit to hold the vehicle, Gabriel replied, “I did tell you about a deposit before but I did not bring it up again. I could have brought it up again before you left but it slipped my mind.” A deposit was never discussed with me. I immediately corrected that and explained that had I known it was an option, I would have placed one before leaving. Gabriel later told me the person who placed the deposit ultimately did not purchase the vehicle, but that does not change my concern. I had specifically raised the possibility of losing the vehicle, skipped a PPI because I did not want that to happen, returned ready to purchase it, spent hours at the dealership, had already secured Navy Federal financing for the exact out-the-door amount, and made it clear that I intended to return the next day with my bank check. At no point was I told I could secure the vehicle with a deposit, yet another buyer was given that opportunity shortly after I left. I understand that an unsold vehicle remains available for sale. That is not why I’m leaving one star. My issue is the lack of clear communication and then being told afterward that I had previously been informed about an option that was never discussed. That completely undermined my confidence in the dealership and is why I’m leaving one star.

This dealership has some of the shadiest salesman out of all the dealerships I’ve been to in the last month. They are deceptive and their customer service is the worst. The salesman Devin knew that we were interested in a specific vehicle, knew we took the vehicle to a different bias shop to have a PPI completed at our expense, and knew that we were finishing our due diligence, and knew that we had completed the credit application, and knew we were in the process of putting a down payment on the vehicle, and yet he allowed the vehicle that was or should have been pending sale, to be sold while we were in the middle of the due diligence. He already had set up a time for us to close on his next day back from being off and we agreed to hold off until then so he could get the sale. The Subaru manager Jeff knew this as well. Then later they relisted the vehicle for $996 less than what they were selling it initially for even though they told us the vehicle sold. When we had asked if they could clean up the engine oil before we picked the car up, poor Jeff said no because he had a whopping $300 already in the vehicle and they allegedly don’t detail engines on used vehicles. I asked if they could at least just get some shop towels and clean up the engine oil they blamed on their “sloppy mechanics” who changed the oil but the shop towels were too costly for Jeff also. A bunch of deceitful and dishonest clowns.

⭐ 1 STAR — BUYER BEWARE This was easily one of the worst car-buying experiences I have ever had. I wasted nearly a week trying to purchase a Subaru Forester from this dealership, only to have them REFUSE TO SELL ME THE CAR after taking my deposit and running my credit. My first interaction was with a salesperson named Jim, whom I found extremely pushy and condescending. I told the dealership I was not comfortable working with him. Manager Jeff Williams then reached out, offered me a good deal, and assigned me to another salesperson, Walker. I test drove the Forester and put down a deposit on Tuesday. I was waiting for an insurance settlement to arrive, which came in Friday. Walker was out Thursday, Friday, and Saturday and specifically asked me to wait until Monday to complete the purchase. I agreed. On Monday, I communicated with Walker throughout the day trying to arrange a time to finalize the sale. I completed their online credit application and was approved for the promotional financing. I had already insured the Forester, had my down payment ready, and had made it very clear that I did not want GAP coverage, warranties, or other add-on products. I repeatedly explained that I wanted as much paperwork as possible prepared ahead of time so I could come in, sign, pay, and leave. I initially asked about coming in at 3:00. I was told they had other vehicle pickups and to come at 6:00 instead. Then, at approximately 4:30, Walker called and told me that if I came in that evening there would be AT LEAST a two-hour wait just to finalize my paperwork. At that point, I asked a very reasonable question: When can I make an appointment to purchase the car with minimal waiting? Their response was essentially that they don't make appointments for this. Instead of giving me a time when they could complete a transaction THEY HAD KNOWN ABOUT FOR DAYS, they refunded my deposit and told me they were no longer going to sell me the Forester. Seriously. I wasn't negotiating the price. I wasn't backing out. I wasn't asking them to hold the vehicle indefinitely. I was an approved buyer with a deposit on the vehicle, insurance already obtained, a down payment ready, and financing approved. I was literally asking them to give me an appointment to come PAY FOR THE CAR. Now, after wasting nearly a week, I have no Forester and I have a hard inquiry on my credit report from financing a vehicle this dealership ultimately refused to sell me. The entire experience was incredibly unprofessional. I found the sales staff rude and the way this transaction was handled completely unacceptable. If you're considering buying a vehicle here, BUYER BEWARE. Get absolutely everything in writing before allowing them to run your credit or taking a deposit. Based on my experience, I would never attempt to purchase a vehicle from this dealership again.

Bachman Subaru is the best. Everyone is so helpful. Walker our sales associate takes time to explain everything in the process to buy a car and takes time to explain all the features of the car.

Our experience with Bachman Subaru was great. Our sales associate, Walker helped with every detail and was very knowledgeable.

Customer service was amazing. Adam was very knowledgeable, responsive to all my concerns. Everything was taken care of and explained.

Express service is NOT express. On second visit, because couldn't get me in on first, resulted in a 6±hr wait after arriving at 8 am. Highly recommend establishing an appointment or going elsewhere for oil change or tire rotation. Express customers are pushed to back of line after people with appointments. That's fine/understandable but don't pretend to offer express service.

I was able to have several issues taken care of in one visit. Staff was very nice.