DARCARS KIA Temple Hills

Extremely disappointing experience with DARCARS Kia of Temple Hills. My family purchased a new vehicle from this dealership, and the after-sale service has been incredibly frustrating. We were promised all-weather floor mats and a cargo mat, and the dealership repeatedly confirmed by text that they had the items and would ship them to us. After weeks of follow-ups, calls, and even contacting management, we still have not received them. What is even more concerning is the handling of our permanent license plates. We were told that the plates had arrived and would be mailed to us. We followed up again on August 19 and were told, “The matter is being addressed accordingly.” Our temporary tag expired on August 25, and we still have not received the permanent plates or even a tracking number. We have been extremely patient and have given the dealership multiple opportunities to resolve this. At this point, the issue is no longer just about the promised accessories — their failure to deliver the license plates has created a much more serious problem for us. Communication after the sale has been extremely poor. Promises to follow up have repeatedly gone unfulfilled, and getting a simple issue resolved has required an unreasonable amount of time and effort. I would not recommend this dealership based on our experience.

Kenneth Vanarsdal was very polite n attentive he even provided me with a ride back home

I had a great experience at the service department at Darcars Kia of Temple Hills. India was phenomenal—friendly, knowledgeable, and very professional. She explained everything clearly, kept me updated throughout the process, and made the entire visit smooth and stress-free. It’s rare to find customer service this good. Thanks to India, I left feeling confident my vehicle was in great hands. Highly recommend asking for her if you bring your car in for service!

Do not recommend my friends to work with this dealer. The salesman is fine but the manager ruled the deal and yelled at customers multiple times during the discussion points. I have a feeling the manger cares more about their feeling than selling a car or not caring customer at all. No idea what they thought. Left the dealer and purchased the same car in another dealer. The other dealer is a real dealer.

I came in for an oil change and Jarvis took excellent care of me from start to finish. The service was quick, professional, and stress-free. Jarvis explained everything clearly, kept me updated, and made sure the whole process was smooth. It’s rare to find someone who genuinely cares about customer service, but Jarvis went above and beyond. Everything was great—definitely recommending and will be back!

Darcars Kia of Temple Hills stands out as a reliable dealership for those seeking new or pre-owned Kia vehicles. With a focus on customer satisfaction and a robust inventory, it caters to a variety of needs, though a few areas could enhance the experience further.

Let me tell you a story about my car-buying experience at DARCARS Kia Temple Hills. It all started when I purchased a used car, excited to drive off the lot with my new (to me) vehicle. Like any responsible car buyer in Maryland, I requested the Maryland State Inspection Report, which is required by law when purchasing a car. That’s where the trouble began. At first, I thought it was a simple oversight. I contacted the dealership—first the salesman, then the sales manager, and even the general manager—to request the inspection report. Each time, I was met with excuses and promises to follow up. Days turned into weeks, but still no report. I decided to take matters into my own hands and had the car inspected myself. That’s when the truth came out. The car failed inspection because all four tires were worn out and wouldn’t pass Maryland’s safety standards. Imagine my frustration and disappointment. I trusted this dealership to sell me a car that was roadworthy and legal. Instead, I ended up with a vehicle that didn’t meet the basic inspection requirements. Now, I’m taking the next steps. Since DARCARS Kia Temple Hills has refused to provide the inspection report and resolve the issue, I’m preparing to file a complaint with the Maryland Attorney General’s Consumer Protection Division. I’m also reaching out to local consumer advocacy groups and sharing my experience on review platforms so others can avoid this type of situation. This isn’t just about the tires—it’s about transparency, trust, and holding businesses accountable. If you’re considering buying a car from DARCARS Kia Temple Hills, I strongly urge you to do your homework, ask for all required documents upfront, and ensure the vehicle meets inspection standards before signing anything. As for me, I’ll continue to pursue this until the dealership does the right thing. It’s not just about my car—it’s about standing up for every customer who deserves honesty and fairness. I have taken it upon myself to address the safety issues with the vehicle sold to me by DARCARS Kia Temple Hills. To ensure the car meets Maryland's safety standards and is safe to drive, I have purchased four new tires, paid for a four-wheel alignment, and covered the cost of a Maryland State Inspection. These expenses were necessary due to the dealership's failure to provide a valid Maryland State Inspection Report or sell me a vehicle that met inspection standards at the time of purchase. I am requesting reimbursement for the costs I incurred to bring the vehicle into compliance with Maryland law and ensure its safety. Specifically, I am seeking reimbursement for: The cost of four new tires. The cost of a four-wheel alignment. The cost of the Maryland State Inspection. These expenses were only necessary because the dealership failed to uphold its responsibility to provide a vehicle that passed inspection, as required by law. I believe this is a reasonable settlement to rectify the situation and restore trust. I hope DARCARS Kia Temple Hills will take the appropriate steps to resolve this matter fairly and promptly.

Same as others. Won’t honor online, email, or verbal prices. F them. Don’t waste your tkme

Dealership plays games and won’t honor online advertised prices. Sad to see this unethical and illegal practice continuing these days. Take your business elsewhere.

Excellent team to deal with! Everyone was helpful and transparent in our dealings. I have recommended them to friends.