Reviews
The best car buying experience ever!
The best car buying experience ever! Tarnue and the team were awesome in being professional, friendly, transparent, no-pressure, and informative from start to finish. You can tell this place is full of car enthusiasts! Tarnue (the best salesman I’ve encountered, bar none) was very responsive to all of my questions, which helped ease my worries, especially since this was my first out-of-state car purchase. He sent several pictures, videos, and any records on the car to ease my worries about the car. He even took time to video himself cleaning a wood trim that I was concerned about! All paperwork was completed electronically and was so much faster/easier than any other dealer I have experienced. They arranged and found reasonably priced transport, and the car arrived just as described. A few weeks later, I was pleasantly surprised at how organized they were in providing me all of the paperwork to register the car in CA, all without charging any dealer/doc fees! I have worked with many dealers in the past, including various Mercedes, Audi, Lexus, Toyota, and Honda dealers in CA, and none can compare. Definitely will be recommending them to all of my family and friends. I can’t wait to do business with them when I’m in the market again!
The best car buying experience ever!
The best car buying experience ever! Tarnue and the team were awesome in being professional, friendly, transparent, no-pressure, and informative from start to finish. You can tell this place is full of car enthusiasts! Tarnue (the best salesman I’ve encountered, bar none) was very responsive to all of my questions, which helped ease my worries, especially since this was my first out-of-state car purchase. He sent several pictures, videos, and any records on the car to ease my worries about the car. He even took time to video himself cleaning a wood trim that I was concerned about! All paperwork was completed electronically and was so much faster/easier than any other dealer I have experienced. They arranged and found reasonably priced transport, and the car arrived just as described. A few weeks later, I was pleasantly surprised at how organized they were in providing me all of the paperwork to register the car in CA, all without charging any dealer/doc fees! I have worked with many dealers in the past, including various Mercedes, Audi, Lexus, Toyota, and Honda dealers in CA, and none can compare. Definitely will be recommending them to all of my family and friends. I can’t wait to do business with them when I’m in the market again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Don’t waste your time not only do they not know how to
Don’t waste your time not only do they not know how to finance a car but they’re rude as well. Not to mention they’re about 6 grand over nada which is what credit unions use to loan money so if you go through your credit union you would need 6 grand down payment which is absolutely ridiculous. Alwo they’re about 4 grand over KBB. It seems a lot of these financial guys don’t know you run the credit app for a car and increase the cost of the car and never show negative equity in it. However in this case their cars are so overpriced it wouldn’t matter either way they did it. If you like over paying for a 10 year old or older car then this is the place for you!
Don’t waste your time not only do they not know how to
Don’t waste your time not only do they not know how to finance a car but they’re rude as well. Not to mention they’re about 6 grand over nada which is what credit unions use to loan money so if you go through your credit union you would need 6 grand down payment which is absolutely ridiculous. Alwo they’re about 4 grand over KBB. It seems a lot of these financial guys don’t know you run the credit app for a car and increase the cost of the car and never show negative equity in it. However in this case their cars are so overpriced it wouldn’t matter either way they did it. If you like over paying for a 10 year old or older car then this is the place for you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Poor follow up responses and vehicle condition was beat
Poor follow up responses and vehicle condition was beat up. Gave several opportunities to put a deal together with no success.
Poor follow up responses and vehicle condition was beat
Poor follow up responses and vehicle condition was beat up. Gave several opportunities to put a deal together with no success.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
helpful and knowledgeable staff!
helpful and knowledgeable staff!! Fast and Friendly. Dealership has beautiful inventory with a ton of options .
helpful and knowledgeable staff!
helpful and knowledgeable staff!! Fast and Friendly. Dealership has beautiful inventory with a ton of options .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bought online, site unseen.
Bought online, site unseen. Absolutely fabulous customer service. Grayson Narlinger (salesman) promptly responded to all of my questions, shared video when asked, and even provided a “test drive” video with commentary. He and his finance manager also coordinated well with my bank to process purchase and shipping. Very impressed with the honesty, communication, and support through the whole buying process.
Bought online, site unseen.
Bought online, site unseen. Absolutely fabulous customer service. Grayson Narlinger (salesman) promptly responded to all of my questions, shared video when asked, and even provided a “test drive” video with commentary. He and his finance manager also coordinated well with my bank to process purchase and shipping. Very impressed with the honesty, communication, and support through the whole buying process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent service today at Automotive Imports-- friendly,
Excellent service today at Automotive Imports-- friendly, honest, and experienced-- I will definitely be going there again.
Excellent service today at Automotive Imports-- friendly,
Excellent service today at Automotive Imports-- friendly, honest, and experienced-- I will definitely be going there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was very friendly, helpful and knowledgeable about the EV
Was very friendly, helpful and knowledgeable about the EV BMW. I would come here again to purchase a car or have my car serviced if needed.
Was very friendly, helpful and knowledgeable about the EV
Was very friendly, helpful and knowledgeable about the EV BMW. I would come here again to purchase a car or have my car serviced if needed.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
2nd Purchase. Another 5 Stars.
Just bought my second car from Automotive Imports and I have sent several friends there to purchase cars as well. Kendall understands a low-pressure approach and the sales manager, Nick, has always been fair to work with in addition to just shooting the bull about cars and motorcycles . I have gotten to know the owner, Dave, through joint shared interests in cars and he is always friendly, respectful and honest. I had my previous car, a BMW X5, serviced exclusively at Automotive Imports and they have done some warranty repairs as well. The work was completed as promised and I saved a ton of money with the extended warranty purchase. Really excited about this Audi A7 I just purchased and looking forward to the APR upgrade that is being installed by Automotive Imports soon. You know you got the right car when you walk out to the garage just to look at it. Thanks guys.
2nd Purchase. Another 5 Stars.
Just bought my second car from Automotive Imports and I have sent several friends there to purchase cars as well. Kendall understands a low-pressure approach and the sales manager, Nick, has always been fair to work with in addition to just shooting the bull about cars and motorcycles . I have gotten to know the owner, Dave, through joint shared interests in cars and he is always friendly, respectful and honest. I had my previous car, a BMW X5, serviced exclusively at Automotive Imports and they have done some warranty repairs as well. The work was completed as promised and I saved a ton of money with the extended warranty purchase. Really excited about this Audi A7 I just purchased and looking forward to the APR upgrade that is being installed by Automotive Imports soon. You know you got the right car when you walk out to the garage just to look at it. Thanks guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fraud and Misrepresentation
Fraud and misrepresentation are the two words that come to mind in regards to Automotive Imports. After about a week of back and forth communication pictures and videos in regards to a Alfa Romeo Giulia, I decided to purchase the car sight unseen. I traveled four hours to Denver to look and pick up the purchase. Upon arrival the car was not as represented by the sales associate. There where several scratches and dents not mentioned or disclosed. After a very dissatisfying test drive, the sales associate mentioned that it also had a radiator leak. By this point I was beyond livid. The sales associate made the lies and misrepresentation to sell the vehicle, I can only wonder what else this used car dealership would do to turn cars? I demanded my money back and left the lot, I will never be back and would advise all to stay away from Automotive Imports at all costs. The initial impression of the lot upon arrival was “chop shop”.
Fraud and Misrepresentation
Fraud and misrepresentation are the two words that come to mind in regards to Automotive Imports. After about a week of back and forth communication pictures and videos in regards to a Alfa Romeo Giulia, I decided to purchase the car sight unseen. I traveled four hours to Denver to look and pick up the purchase. Upon arrival the car was not as represented by the sales associate. There where several scratches and dents not mentioned or disclosed. After a very dissatisfying test drive, the sales associate mentioned that it also had a radiator leak. By this point I was beyond livid. The sales associate made the lies and misrepresentation to sell the vehicle, I can only wonder what else this used car dealership would do to turn cars? I demanded my money back and left the lot, I will never be back and would advise all to stay away from Automotive Imports at all costs. The initial impression of the lot upon arrival was “chop shop”.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We pride ourselves on our transparency, and all of our other reviews are a testament to how we do business. The vehicle was detailed and kept inside prior to the guest's arrival. I personally have had an opportunity to go over this vehicle, and it is in incredibly good condition. If there were imperfections that were unsatisfactory to the customer, we would have certainly been open to rectifying them. When we inspected the vehicle, it was notated that there was minor seepage coming from the radiator. This information was voluntarily divulged to the customer. The vehicle has 22 months and 28,409 miles left of factory warranty, and this repair would be a covered item at no additional cost to the customer under the warranty. Furthermore, we had already taken the vehicle to the new vehicle dealership for another repair that was noted in our inspection. A chop shop refers to a business that steals vehicles and cuts them up for parts, therefore I find that comment very offensive. Our guests often go out of their way to share with me how unique they think our store is, and how much they like it. I have included a link to the google photos of the vehicle that accurately portray its condition. https://photos.app.goo.gl/XpS7LvHEPwmPUcFT8 Automotive Imports (chop shop) Owner, Dave G
Fraud and misrepresentation are the two words that come...
Fraud and misrepresentation are the two words that come to mind in regards to Automotive Imports. After about a week of back and forth communication pictures and videos in regards to a Alfa Romeo Giulia, I decided to purchase the car sight unseen. I traveled four hours to Denver to look and pick up the purchase. Upon arrival the car was not as represented by the sales associate. There where several scratches and dents not mentioned or disclosed. After a very dissatisfying test drive, the sales associate mentioned that it also had a radiator leak. By this point I was beyond livid. The sales associate made the lies and misrepresentation to sell the vehicle, I can only wonder what else this used car dealership would do to turn cars? I demanded my money back and left the lot, I will never be back and would advise all to stay away from Automotive Imports at all costs. The initial impression of the lot upon arrival was “chop shop”.
Fraud and misrepresentation are the two words that come...
Fraud and misrepresentation are the two words that come to mind in regards to Automotive Imports. After about a week of back and forth communication pictures and videos in regards to a Alfa Romeo Giulia, I decided to purchase the car sight unseen. I traveled four hours to Denver to look and pick up the purchase. Upon arrival the car was not as represented by the sales associate. There where several scratches and dents not mentioned or disclosed. After a very dissatisfying test drive, the sales associate mentioned that it also had a radiator leak. By this point I was beyond livid. The sales associate made the lies and misrepresentation to sell the vehicle, I can only wonder what else this used car dealership would do to turn cars? I demanded my money back and left the lot, I will never be back and would advise all to stay away from Automotive Imports at all costs. The initial impression of the lot upon arrival was “chop shop”.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car