[{"id":252055,"personPtyId":38796200,"firstName":"Mo","lastName":"Qaddura","titleText":"Service Advisor","shortBioText":"\"When you find yourself in the position to help someone, be happy and feel blessed because God is answering that person\u001as prayer through you. Remember: Our purpose on earth is not to get lost in the dark but to be a light to others,","emailTxt":"mqaddura@hileyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":311,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/ba4cca93e8ee.jpg","drDealerId":16830,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"888710400","certifiedEmployee":true,"deptDscrp":"Service"},{"id":229745,"personPtyId":38477778,"firstName":"Jorge","lastName":"Ruiz","titleText":"Sales Associate","emailTxt":"jruiz@hileyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":65,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/168558ce2142.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":491956,"personPtyId":38773996,"firstName":"Greg","lastName":"Powell","titleText":"Sales","emailTxt":"Gpowell@hileyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":49,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/7d2dfcafe72a.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196343,"firstName":"Richard","lastName":"McQuatters","titleText":"Service Advisor","shortBioText":"","emailTxt":"rmcquatters@hileyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/aa90acbd-24ce-4ca7-b458-665c288d6bda.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":491989,"personPtyId":38774034,"firstName":"Benjamin","lastName":"Sornat","titleText":"Sales Manager","emailTxt":"Bsornat@hileyauto.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/7976d80c8f81.jpg","drDealerId":6561,"dealerEmpStartDtUtc":"1506816000","industryStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":369374,"personPtyId":38474367,"firstName":"Carlos E.","lastName":"Belmonte","titleText":"Sales Associate","shortBioText":"I worked in the service industry for about 9 years, I used to be a customer for the dealership that I now work at. Hiley has always been like a family to me!\r\n\r\nI was born in Puerto Ordaz, Venezuela.\r\n\r\nI love spending time with my little girl Karly and our pet Lexy, she is a Sun Conure!\r\n\r\nOn my free time I play softball for the company team and watch European Soccer on weekends. Hala Madrid!","emailTxt":"cbelmonte@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/b06c7e58ca28.jpg","drDealerId":6561,"dealerEmpStartDtUtc":"1364774400","industryStartDtUtc":"1349049600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196190,"firstName":"Benjamin","lastName":"Thomas","titleText":"Sales Associate","emailTxt":"bthomas@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/47d57caf-c9fc-4893-9d7f-116a0c75df72.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196352,"personPtyId":38824058,"firstName":"Ernesto","lastName":"Diaz","titleText":"Sales Manager","emailTxt":"ediaz@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/1ea40e61-cfa5-41ee-b704-2c20570fb1eb.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":357434,"firstName":"Kelly","lastName":"Ryan","titleText":"Service Advisor","emailTxt":"kryan@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/bfe5f0909af3.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":4395,"personPtyId":38482663,"firstName":"Matt","lastName":"Lero","titleText":"Director of Internet Sales","emailTxt":"mattlero@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/9602adb4-6209-416d-8d0f-6e50161a7b2e.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196348,"firstName":"Steve","lastName":"Clare","titleText":"VW Service Manager","shortBioText":"","emailTxt":"sclare@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/ebad191c-e4db-4b78-a93d-542a486d4b3b.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":196346,"personPtyId":38823882,"firstName":"Casey","lastName":"Corder","titleText":"Parts Manager","shortBioText":"","emailTxt":"ccorder@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/bcc34cea-b5df-4453-9519-219f3debc4e2.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":196334,"firstName":"Joe","lastName":"Marquez","titleText":"Service Advisor","shortBioText":"","emailTxt":"jmarquez@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/606db98d-14a7-4fba-b848-6588d2bbab3b.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":345529,"personPtyId":38800045,"firstName":"Ricky","lastName":"Santiago","titleText":"Sales Manager","emailTxt":"rsantiago@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":357435,"firstName":"Manny","lastName":"Jaimes","titleText":"Parts Manager","emailTxt":"mjaimes@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/69c225f7c6bb.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":3824,"personPtyId":38463065,"firstName":"Mark","lastName":"Welch","titleText":"General Manager","shortBioText":"","emailTxt":"mwelch@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/6561/employees/407a78dd-bd52-478e-aa82-1c952b498b6f.jpg","drDealerId":6561,"certifiedEmployee":false},{"id":432597,"personPtyId":38821933,"firstName":"Richmond","lastName":"Brobbey","titleText":"Sales Associate","emailTxt":"rbrobbey@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":432596,"personPtyId":38805422,"firstName":"Tsion \"C\"","lastName":"Tekle","titleText":"Sales Associate","emailTxt":"ttekle@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":196345,"firstName":"Araceli","lastName":"Vega","titleText":"Service Cashier","shortBioText":"","emailTxt":"appointments@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/27e2b338-8a02-4a27-8783-90cb3cdf8d7f.jpg","drDealerId":16830,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":408280,"personPtyId":38478076,"firstName":"Erica","lastName":"Moreno","titleText":"HR Director","emailTxt":"emoreno@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":336497,"personPtyId":38478449,"firstName":"Melissa","lastName":"Carey","titleText":"Marketing","emailTxt":"mcarey@hileygm.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":623784,"firstName":"Teresa","lastName":"Mayon","titleText":"Certified Mazda Sales","emailTxt":"tmayon@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":324845,"personPtyId":38477902,"firstName":"cprocell","lastName":"Admin","titleText":"Admin","emailTxt":"cprocell@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":399723,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"mlero@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false},{"id":252085,"personPtyId":38473071,"firstName":"","lastName":"","titleText":"","shortBioText":"","emailTxt":"jcooper@hileycars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false},{"id":623786,"firstName":"Anthony","lastName":"Mercurio","titleText":"Certified Mazda Salesperson","emailTxt":"amercurio@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":623787,"firstName":"Austin","lastName":"Herndon","titleText":"Certified Mazda Salesperson","emailTxt":"aherndon@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":492030,"personPtyId":38824056,"firstName":"David","lastName":"Hendon","titleText":"Sales","shortBioText":"loves working on older vehicles ,fishing and spending time with his family.","emailTxt":"Dhendon@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/16830/employees/197d18cb8d1f.jpg","drDealerId":16830,"dealerEmpStartDtUtc":"1462060800","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":623789,"firstName":"John","lastName":"Garza","titleText":"Certified Mazda Salesperson","emailTxt":"jgarza@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":623785,"firstName":"Joy","lastName":"Cash","titleText":"Certified Mazda Salesperson","emailTxt":"jcash@hileyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":6561,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Dealers  /   Arlington, TX  /  Hiley Mazda VW of Arlington

Hiley Mazda VW of Arlington

4.7 out of 5 4.7
1182 reviews
1400 Tech Centre Park Arlington, TX 76014
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Hiley Mazda VW of Arlington Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (817) 756-6712
Used (817) 756-6725
Service (817) 756-7280

Inventory

NEW
$23,529 MSRP $27,475
2020 Volkswagen Passat 2.0T SE
  • Exterior Color: Deep Black Pearl Effect
  • Interior Color: Titan Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$43,830 MSRP $44,580
2021 Volkswagen Atlas 3.6L SEL
  • Exterior Color: Pyrite Silver Metallic
  • Interior Color: Mauro Brown
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$50,530 MSRP $51,280
2021 Volkswagen Atlas 3.6L SEL Premium
  • Exterior Color: Platinum Gray Metallic
  • Interior Color: Titan Black / Quarzit
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$31,295 MSRP $31,295
2020 Mazda CX-30 Premium Package
  • Exterior Color: Soul Red Crystal Metallic
  • Interior Color: White
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD
NEW
$30,700 MSRP $30,700
2020 Mazda CX-30 Premium Package
  • Exterior Color: Deep Crystal Blue Mica
  • Interior Color: White
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD
NEW
$43,338 MSRP $47,360
2020 Mazda CX-9 Signature
  • Exterior Color: Snowflake White Pearl
  • Interior Color: Deep Chestnut
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD

Our Employees

5.0 out of 5
(5.0) 311 reviews

Mo Qaddura

Service Advisor
5.0 out of 5
(5.0) 65 reviews

Jorge Ruiz

Sales Associate
5.0 out of 5
(5.0) 49 reviews

Greg Powell

Sales
5.0 out of 5
(5.0) 24 reviews

Richard McQuatters

Service Advisor
4.2 out of 5
(4.2) 6 reviews

Benjamin Sornat

Sales Manager
NOT RATED

Carlos E. Belmonte

Sales Associate
NOT RATED

Benjamin Thomas

Sales Associate
NOT RATED

Ernesto Diaz

Sales Manager
NOT RATED

Kelly Ryan

Service Advisor
NOT RATED

Matt Lero

Director of Internet Sales

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since May 2003

Welcome to Hiley Mazda VW, here you can shop for new Mazdas and Volkswagens or used cars at our Hiley Mazda VW of Arling

...

ton dealership serving the Fort Worth, Dallas area. Come visit us to test drive a Mazda or Volkswagen, speak to one of our certified Hiley Mazda/VW experts, or discuss auto financing options. You can also reach us via phone at 888-455-2199. Hiley Mazda/VW always has a wide selection of quality autos from Mazda/VW for the Arlington, Fort Worth, Dallas and DFW area. Our wide selection of new and used Mazdas/VW's ensures that we have a vehicle for everyone, no matter what it is you're looking for.

"Picky People Pick Hiley"

Photos & Videos

10
Photos

Service

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1182 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews manager sale good interest salesman new sale jorge help great service great drive friendly and knowledgeable good care smooth process deal great feel pressured awesome customer
All Reviews manager sale good interest salesman new sale jorge help great service great drive friendly and knowledgeable
All Reviews manager sale good interest salesman new sale jorge help great service great drive friendly and knowledgeable good care smooth process deal great feel pressured awesome customer
  • 1.0 out of 5
    If they price match make sure you read everything..
    by ttn2guyen from DealerRater.com
    April 19, 2020

    Made the mistake of putting a down payment then realizing the price match wasn't the same....Went down to talk to them and pretty much he blew me off and... says that this is what the other dealership did...Lesson learn, read everything and make sure the price you pay for is what you expected. Don't think they will explain everything to you.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Worked with:
    Ernesto Diaz

    Sales Manager

    NOT RATED
  • 5.0 out of 5
    Great Car Buying Experience!
    by NA from Arlington, Texas
    March 12, 2020

    Working with Greg at this dealership was such a pleasure! My dad and I came in and enjoyed the entire car buying experience. Greg worked hard to get us... a great deal on a new Mazda 3. I highly recommend shopping at this great dealership, and ask for Greg!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, great to hear!

    Worked with:
    Greg Powell

    Sales

    (5.0) 49 reviews
    Benjamin Sornat

    Sales Manager

    (4.2) 6 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Great Service Department
    by Kelly and the entire Staff from Arlington, Texas
    July 15, 2015

    We bought a Used CX-7 from another dealer, when we tried to get them to do some repairs they couldn't. So we turned to Hiley Mazda of Arlington. Not only... did they do the repair, they did it for a fair price and in a timely manner. So now we take it there for all its services. They even like my service dog. The next car we buy will be a new CX-5 We just love this place.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful comments! We're happy to hear Kelly and the rest of our staff have made your service experiences with us a breeze!

  • 1.0 out of 5
    I had the most TERRIBLE car buying experience at Hiley...
    by Roylees from DealerRater.com
    March 5, 2020

    I had the most TERRIBLE car buying experience at Hiley Mazda with Marshall the Sales Manager. He was very UNPROFESSIONAL, RUDE, and provided HORRIBLE customer... service throughout the entire process and made us feel VERY UNCOMFORTABLE. He raised his voice SEVERAL times during the process when negotiating price and effectively said we were lying about things he communicated to us in email. As we were leaving he even MOCKED us by saying "Would you like some water for the Road? I won't charge you for that (while he grinned)". The whole experience was just TERRIBLE and I wouldn't wish it upon anybody. We had been communicating for about two weeks on a certain vehicle and had ball parked a price on the vehicle but when we arrived they CHANGED the price!!! We still are searching for a Mazda CX-5 to purchase but would NOT recommend this place if you are in the market for a Mazda or any used vehicle.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    This time around the sale was fast, in the time that I...
    by court_l8 from DealerRater.com
    February 26, 2020

    This time around the sale was fast, in the time that I planned for being at the dealership, no haggling, no problems. Greg was on top of it and it went... smoothly. Thank you!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Greg Powell

    Sales

    (5.0) 49 reviews
  • 5.0 out of 5
    Easy Fast Transaction
    by Jlayne65 from DealerRater.com
    February 17, 2020

    This is my second Mazda purchase from Hiley Mazda. Teresa is top notch. She is knowledgeable about the vehicle purchased. Teresa has excellent communication... skills and is very laid back. If you make an appointment with her, she will hold true to her word.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Benjamin Sornat

    Sales Manager

    (4.2) 6 reviews
    Teresa Mayon

    Certified Mazda Sales

    NOT RATED
  • 5.0 out of 5
    Outstanding customer service
    by koberreit from DealerRater.com
    February 5, 2020

    Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great... because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews
    Richard McQuatters

    Service Advisor

    (5.0) 24 reviews
  • 1.0 out of 5
    Absolutely unfriendly customer service in the service...
    by Nursemel.1875 from DealerRater.com
    January 25, 2020

    Absolutely unfriendly customer service in the service dept. My brand new Mazda is back there a 2nd time for recalibration. I've called Kyle 4 times with... no response just wanting a simple update - estimate of complete ,what to expect . The service manager did not even return my call . Absolutely ridiculous .

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're sorry to hear you feel this way as we have to politely disagree. You did not bring us your car directly and we have spoken with you many ...times on this matter. You dropped your vehicle off at Caliber Collision, they did not deliver the vehicle to us until the end of day - they did not give us any information regarding the vehicle/no appointment or prior warning that it was coming/no time expectations. We apologize that they told you one thing and did not relay any of that same information to us. We hope you understand and please reach out to Kelly if you would like to discuss further. Thank you.

    Worked with:
    Kelly Ryan

    Service Advisor

    NOT RATED
  • 5.0 out of 5
    Awesome customer service, trustworthy and super...
    by Ashley Blue from DealerRater.com
    January 18, 2020

    Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend... them to everyone.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews
  • 5.0 out of 5
    great service advisor!
    by greg. from DealerRater.com
    January 18, 2020

    mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews
View More Reviews