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Hiley Mazda VW of Arlington

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

Hiley Mazda VW of Arlington Hours

Sales

Monday

9:00 AM - 6:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 6:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2003

Welcome to Hiley Mazda VW, here you can shop for new Mazdas and Volkswagens or used cars at our Hiley Mazda VW of Arling

...

ton dealership serving the Fort Worth, Dallas area. Come visit us to test drive a Mazda or Volkswagen, speak to one of our certified Hiley Mazda/VW experts, or discuss auto financing options. You can also reach us via phone at 888-455-2199. Hiley Mazda/VW always has a wide selection of quality autos from Mazda/VW for the Arlington, Fort Worth, Dallas and DFW area. Our wide selection of new and used Mazdas/VW's ensures that we have a vehicle for everyone, no matter what it is you're looking for.

"Picky People Pick Hiley"

Service

Car Wash

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1182 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    April 19, 2020

    Made the mistake of putting a down payment then realizing the price match wasn't the same....Went down to talk to them and pretty much he blew me off and... says that this is what the other dealership did...Lesson learn, read everything and make sure the price you pay for is what you expected. Don't think they will explain everything to you.

    1.0 out of 5
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    1.0 out of 5
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    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Ernesto Diaz

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    March 12, 2020

    Working with Greg at this dealership was such a pleasure! My dad and I came in and enjoyed the entire car buying experience. Greg worked hard to get us... a great deal on a new Mazda 3. I highly recommend shopping at this great dealership, and ask for Greg!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, great to hear!


    Worked with:
    Greg Powell

    Sales

    (5.0) 49 reviews

    Benjamin Sornat

    Sales Manager

    (4.2) 6 reviews

  • July 15, 2015

    We bought a Used CX-7 from another dealer, when we tried to get them to do some repairs they couldn't. So we turned to Hiley Mazda of Arlington. Not only... did they do the repair, they did it for a fair price and in a timely manner. So now we take it there for all its services. They even like my service dog. The next car we buy will be a new CX-5 We just love this place.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful comments! We're happy to hear Kelly and the rest of our staff have made your service experiences with us a breeze!

  • 1.0 out of 5
    March 5, 2020

    I had the most TERRIBLE car buying experience at Hiley Mazda with Marshall the Sales Manager. He was very UNPROFESSIONAL, RUDE, and provided HORRIBLE customer... service throughout the entire process and made us feel VERY UNCOMFORTABLE. He raised his voice SEVERAL times during the process when negotiating price and effectively said we were lying about things he communicated to us in email. As we were leaving he even MOCKED us by saying "Would you like some water for the Road? I won't charge you for that (while he grinned)". The whole experience was just TERRIBLE and I wouldn't wish it upon anybody. We had been communicating for about two weeks on a certain vehicle and had ball parked a price on the vehicle but when we arrived they CHANGED the price!!! We still are searching for a Mazda CX-5 to purchase but would NOT recommend this place if you are in the market for a Mazda or any used vehicle.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 26, 2020

    This time around the sale was fast, in the time that I planned for being at the dealership, no haggling, no problems. Greg was on top of it and it went... smoothly. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Greg Powell

    Sales

    (5.0) 49 reviews

  • 5.0 out of 5
    February 17, 2020

    This is my second Mazda purchase from Hiley Mazda. Teresa is top notch. She is knowledgeable about the vehicle purchased. Teresa has excellent communication... skills and is very laid back. If you make an appointment with her, she will hold true to her word.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Benjamin Sornat

    Sales Manager

    (4.2) 6 reviews

    Teresa Mayon

    Certified Mazda Sales

    NOT RATED

  • 5.0 out of 5
    February 5, 2020

    Hiley VW has the best customer service of any dealership I have ever bought a car from. My 2012 Golf and my daughter's 2015 Jetta both still run great... because of their service department and Richard's and Mo's attention to detail. Every time we go in, Richard and Mo treat us like we are their most important customers. They have gone above and beyond for us time after time. When my son gets my 2012 Golf, I'll be buying my new car from Hiley VW.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews

    Richard McQuatters

    Service Advisor

    (5.0) 24 reviews

  • 1.0 out of 5
    January 25, 2020

    Absolutely unfriendly customer service in the service dept. My brand new Mazda is back there a 2nd time for recalibration. I've called Kyle 4 times with... no response just wanting a simple update - estimate of complete ,what to expect . The service manager did not even return my call . Absolutely ridiculous .

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're sorry to hear you feel this way as we have to politely disagree. You did not bring us your car directly and we have spoken with you many ...times on this matter. You dropped your vehicle off at Caliber Collision, they did not deliver the vehicle to us until the end of day - they did not give us any information regarding the vehicle/no appointment or prior warning that it was coming/no time expectations. We apologize that they told you one thing and did not relay any of that same information to us. We hope you understand and please reach out to Kelly if you would like to discuss further. Thank you.


    Worked with:
    Kelly Ryan

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    January 18, 2020

    Awesome customer service, trustworthy and super knowledgeable!! Mo was able to address all of my concerns and get my car fixed quickly! I would recommend... them to everyone.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews

  • 5.0 out of 5
    January 18, 2020

    mo is always professional and a great service advisor. he takes great care of me and my car every time i bring it in for service

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mo Qaddura

    Service Advisor

    (5.0) 311 reviews

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