AutoNation Ford Arlington

2-1/2 hours to get an oil change was ridiculous since I came in at 6:30 am and was the third vehicle inline. Wanted other repairs & evaluation of check engine light but was told I would have to leave it for two days. I will call ahead for appointment next time.

I had an appointment for normal scheduled maintenance, but it still took 5 hours to complete and cost almost $500. The representative was personable and helpful, but it took a long time for routine maintenance. There was another person in the waiting room complaining about the more than 3 hours it took to replace one tire. Scheduling and/or efficiency needs to be improved.

Excellent service. Service representative was top notch. Got me in quick and was accurate on length of time required.

Had a recall on my Fusion. It was completed faster than expected.

Very good experience. Courteous and efficient people. Nice facilities with great customer convenience.

They have done a large remodel. I?m doing so they no longer have an express lube. I can only guess that oil changes are a profitable part of their business. If you have a 2 hour wait - then put more personnel toward that part of the business. Figure it out - this is not making service ?Job 1?

Excellent no haggle pricing, no sales pressure. Salesperson was very polite and answered all questions.

Very nice service adviser. Extremely nice, new service area and customer lounge. Had to wait 2 hours even after an appointment, so that was a bit disappointing.

Fast and courteous service. Always provide excellent feedback on vehicle repairs for the past 8 years.

Was a memorable experience, so easy, pleasant and positive. Mahmoud was our salesman; if you are looking for zero stress, zero pressure and a great deal on a vehicle, I highly recommend him. Actually all the employees we dealt with at this location were professional and positive.