Reviews
2018 MDX purchase
I had a great experience with Lewis Bass for my purchase. He was not pushy and knowledgeable. Finance was helpful as well. Would purchase again.
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
I flew here for a vehicle.
I looked at cars.com and found the ILX. I called several other dealerships all over the US to try to talk to a salesman. When I got Lewis Bass at Vandergriff, I was certain this was the vehicle I wanted. He picked me up at the airport and made the usual awful car buying experience pretty quick, painless and surprisingly pleasant. Everyone was very nice. I drove my Acura back to MO and I absolutely LOVE my car! He even called me to make sure I made it bask safe! I would definitely fly here again to purchase a vehicle!
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Good overall experience
I went into Vandergriff Acura looking for a new 2021 black-on-black RDX A Spec AWD. Having visited another Acura dealership I had an idea of what I wanted. Although Vandergriff Acura didn't have the specific vehicle I wanted, Lewis Bass was able to find one with the right specifications that I wanted. Lewis was professional yet friendly and very easy to work with. I walked out of the dealership that evening without coming to an agreeable price, however Lewis did stay in contact with me and updated me shortly after with new promos and deals from Acura that helped bring the price down. In the end I didn't make a purchase at Vandergriff Acura but I had a very positive experience here and with Lewis. (I ended up purchasing a new Cadillac XT5 a week later after a test drive that got me hooked on some of the features, though the RDX would've been much more fun.)
Thank you for your positive feedback, from all of us here at Vandergriff Acura!
Buyer BEWARE
I recommended my daughter purchase a vehicle from Vandergriff Toyota as I know one of the sales managers well. I have purchased several vehicles in the past. They did not have the vehicle she wanted and Vandergriff Acura would not let them have the vehicle to sale to her. If this would have happened. I am certain she would not have been misled and forced into purchasing the Truck. It did not take long to understand why they wouldn’t let them have the vehicle.!They decided to over charge her by over $4200 dollars. This is the kids second vehicle purchase. They of course suckered her into it by throwing numbers out there she did not understand and had her sign at a payment out of this world. That is not the real issue. THE salesperson and the Finance department knew the vehicle was priced at $33998 yet they acted like it was $38,275 and that included the warranty and gap insurance. What my daughter did not understand is they added it to the sales price and to the contract as well. ( in other words TWICE) !! THEY SENT THE DEAL TO 7 DIFFERENT BANKS DUE THE FACT NO ONE WOULD CARRY THE LOAN AMOUNT AFTER ADDING THE $4,200 TWICE. Ally finally after a few days agreed to finance $42K plus on a 2016 Chevy half ton. The dealership is ran by Chris Snyder and he agreed to refund $2,000 of the overage and repair the the 1 inch hole in the frame. That was a few weeks ago. He is now saying this could possibly happen at a later date after the Insured loaner car is repaired. It appears to be more games from Chris Snyder. I just want to alert potential buyers to the underhand ways of VANDERGRIFF ACURA. I am forced to get an Attorney involved to right the wrong from this dealer. I wanted to alert as many people as possible about this Vandergriff Location. This could happen to one of your children. This company is owned by Berkshire Hathaway. ( Warren Buffet) I am sure my daughter is not the first.
Hello Fred, and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. As you know, we have agreed to refund you $2,000 after the repairs to the damaged loaner vehicle are completed as a way to reconcile the issue. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
Acura
Went in to buy a car I saw online for 41k. Turns out after all the upgrades I didn't want it was 48k. Very pricey. I was able to get it down but not to what I wanted cause I suck at negotiating. Lewis was great though. Super nice and very helpful. Ask for him when you go in.
Thank you for your feedback!
Bought a Certified Pre-owned MDX
My sales guy was Lewis Bass. He was very kind and courteous. He was the best part about my buying experience. I was not so happy with the detailing of the car, however. There were many places that could have been cleaned better. I realize I bought a used car but they could have done much more, especially on the interior. I also didn't like the tactics of the sales manager from NJ when trying to pressure me to buy the car. I left that day saying I would never deal with him again and did not buy that day. GM refused to give me touch-up paint even though they didn't touch up the car very well. Pretty tacky!
Thank you, Debbie, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
Accommodating and Aims to Please
I feel sorry for anyone that has to deal with me as a customer, but Lewis Bass handled it in strides. Whether it was in person, by phone, or email he made sure all my questions, comments, and concerns were addressed. The hook was the lack of sales pressure from my initial visit, that let me go over several different trim levels/options of the same model along with multiple test drives.
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Great experience
Lewis was our sales person and was wonderful to work with. He did everything he could to make sure we got what we were looking for at a fair price.
Thank you for your positive review!
Great experience and great customer service
Lewis bass was our salesman and he did great made the process very enjoyable would recommend anyone looking for a car to go see him.
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
Lewis Bass is AMAZING to work with
If you are in the market for a new Acura I highly recommend working with Lewis Bass at Vandergriff Acura. Amazing customer service and knows all the facts about each Acura and how they compare to other brands! Thanks again Lewis for all your help.
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.