Vandergriff Acura

Thank you for sharing your experience with us. We are sorry to hear that your interaction with our sales and finance departments didn’t meet your expectations. We strive to make every customer feel valued and comfortable throughout the buying process. Please contact Jimmy Le, our General Manager, at jle@vtaig.com. Jimmy would like to address your concerns personally and ensure that your experience reflects the high standards we aim for. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our dealership.

Thank you for sharing your experience. We sincerely apologize that your car buying experience did not meet your expectations and took the joy out of such an important purchase. Your feedback is very important to us, and we want to address your concerns. Please contact our General Manager, Jimmy Le, at jle@vtaig.com so we can discuss your experience in detail and work towards a resolution. We appreciate your feedback and hope to have the opportunity to make things right. Thank you for bringing this to our attention.

Thank you for taking the time to share your son's recent experience with us. We apologize for the inconvenience and frustration that your son encountered during his recent visit to our dealership. Providing transparent and efficient service is paramount to us, and we regret that we did not meet his expectations on this occasion. We understand the importance of clarity and reliability throughout the car purchasing process, and we sincerely apologize for any miscommunication regarding the financing of your son's vehicle. This situation is not indicative of the standards we uphold at our dealership, and we are committed to addressing his concerns promptly. To resolve this matter and ensure that your son's concerns are addressed in a timely manner, we kindly ask that you contact Jimmy Le, our General Manager, directly at jle@vtaig.com. Jimmy is dedicated to resolving customer issues and ensuring that our customers receive the assistance and transparency they deserve. Your feedback is essential to us as it helps us improve our processes and enhance the customer experience. We value your son's business and sincerely apologize for any inconvenience caused. We are committed to working towards a resolution that meets your expectations. Thank you once again for bringing this matter to our attention. We look forward to the opportunity to address your concerns and regain your trust.

We are deeply sorry to learn about the experience you had with your 2023 Acura MDX. We understand your frustration, especially considering the wasted time, lack of loaner car options, and the unexpected repair cost. At Vandergriff Acura, customer service and transparency are paramount. We apologize that upon arrival for your 3 pm appointment with a pre-confirmed issue, you were initially told they might not have time to see your vehicle. We strive to prioritize scheduled appointments and understand the inconvenience this caused. We also sincerely apologize for the lack of loaner car availability. While we do our best to accommodate loaner requests, there are times when our inventory is depleted. In such instances, alternative transportation options should have been offered, and suggesting an Uber ride for a customer residing 1.5 hours away was unacceptable. Regarding the TPMS and keyless program alert, we understand the service team diagnosed the issue as rodent damage to the wiring harness. While this wouldn't be covered under warranty, we apologize if the explanation lacked clarity or if the possibility of pre-existing damage wasn't communicated effectively. We understand your recent purchase of the vehicle and the frustration surrounding such a significant repair cost. To ensure a thorough review of the situation and discuss potential solutions, we strongly encourage you to connect with our Service Director, Peter Boghossian. You can reach Mr. Boghossian directly at 855-971-6960. Mr. Boghossian will personally review the service order and discuss the findings with the technician who diagnosed the issue. He will explore all available options. We appreciate your feedback. We take all customer concerns seriously and are committed to regaining your trust. We look forward to working with you directly to find a resolution that is fair and satisfactory.

Thank you for reaching out and sharing your experience. We sincerely apologize that you feel you were "bamboozled" and that our sales tactics did not meet your expectations. We take all customer concerns seriously, and accusations of bait-and-switch tactics and selling poor quality vehicles are very serious. Vandergriff Acura is committed to transparency and customer satisfaction throughout the car-buying journey. We would appreciate the opportunity to investigate your concerns further and understand what specifically led you to feel this way. Our General Manager, Jimmy Le, would like to speak with you directly to hear more about your concerns and explore how we can regain your trust. You can reach Jimmy by email at jle@vtaig.com. We hope that by addressing your concerns and demonstrating our commitment to ethical sales practices, we can show you that Vandergriff Acura can provide a positive car-buying experience.

We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!

Thank you for taking the time to share your experience from August 2023. We sincerely apologize that you did not leave satisfied. This is not the experience we strive to provide, and it falls far short of our ethical and professional standards. We take your feedback very seriously. We have zero tolerance for such sales tactics, and we will be reviewing this matter to ensure it does not happen again. Please contact Jimmy Le, our General Manager, directly at jle@vtaig.com. Jimmy is committed to customer satisfaction, and he would like to personally apologize for the negative experience you had. He is also eager to understand the specifics of the situation so we can take appropriate corrective actions. We appreciate you bringing this to our attention, and we hope you'll give Vandergriff Acura another chance in the future.

Thank you so much for the fantastic review! We're thrilled to hear that your service experience at Vandergriff Acura was so pleasant. It sounds like Mr. Shorter exceeded your expectations with his professionalism and knowledge. At Vandergriff Acura, we take pride in our service department, and we believe, just like you, that exceptional service goes hand-in-hand with a great product. We'll be sure to pass your kind words on to Mr. Shorter – he'll be delighted to hear he made such a positive impression. We appreciate you recommending Vandergriff Acura to your family and friends! It means a lot to us. Thank you again for choosing Vandergriff Acura!