Vandergriff Acura

Called on vehicle from carfax….initially made contact with Luis Murillo…then he was off so manager Shawn Santos stepped in…they ghosted me after I sent vin for trade and I looked to see that they sold the vehicle I was interested in

I have never regretted doing business with a dealership more than I regret doing business with Vandergriff Acura. After being contacted by the dealership involving a request for information, I initially explained to the sales person that Arlington was too far away for me to realistically purchase a vehicle. I was assured transportation would not be a problem because the dealership could pick me up if I wanted to test drive. After arriving, however, I repeatedly expressed hesitation about purchasing a vehicle there and stated that I wanted to continue shopping elsewhere before making such a major financial decision. When I later asked to go home, I was told the dealership "does not offer return services." Because I had been brought there by the dealership and had no transportation of my own available, I felt trapped. I arrived around 10:00 a.m. and was not able to leave until approximately 8:00 p.m. (in a loaner vehicle), causing me to miss work. What should have been an exciting vehicle purchase immediately became an ongoing nightmare. Within approximately one week of possession (the dealership retained possession for a week to "shop" it, whatever that means), the vehicle developed a check engine light, emissions warnings, and AWD warnings. I returned the vehicle for service, waited for hours, and was told the issue had been repaired. The exact same warnings and codes returned the very same evening. As a result of this dealership, I was forced to make repeated hour-and-a-half trips between Dallas and Arlington, take additional time off work, incur toll and fuel expenses, and repeatedly rearrange my schedule to accommodate repairs that did not resolve the problem the first time. Communication throughout the process was consistently poor or non-existent. Follow-up on repeated requests for status updates were also sub-par and unacceptable. When I was told my vehicle was finally ready for pick-up, I arrived after taking time off work and driving an hour-and-a-half only to discover it was not. I was forced to wait over an hour, and ultimately arrived late to another shift because the vehicle was still not ready. The vehicle was also sold with a damaged rear bumper reflector assembly and an overwhelming cigarette smoke odor. While the bumper issue was eventually addressed, it should never have been my responsibility to discover and pursue repairs on multiple issues so shortly after purchase. To make matters worse, I later discovered that while my vehicle was in the dealership's possession for repairs, it was driven on toll roads, resulting in charges to my toll account. The dealership also charged tolls to my account that I had never taken. To date, I have not been contacted with a resolution on this. I was not provided my purchase paperwork and despite my repeated requests, finally had to go through my lender, who I did not know until they contacted me directly. I later discovered thousands of dollars in add-on products that I have since canceled. Due to these undisclosed add-ons (that I specifically said I didn't want) I'm now paying new car pricing for a used 2022 Honda with 66k miles. The overall experience has been an ongoing nightmare: the pressure, the repeated failed repair attempts, the lack of communication, the lost income, the lost time, the repeated expenses, and the complete loss of trust. The dealership has since attempted to "compensate" through insulting "reimbursement" offers. However, I've lost wages, promotion opportunities, and my excellent reputation for reliability at work due to the incompetence of this dealership. The experience of buying and owning a car through Vandergriff Acura has been hellish and wish I had found the car at an honest dealership. I will now have to pay thousands more to severe ties with this unethical dealership, causing additional financial distress on top of what they've already created for me. I have filed a complaint with the BBB and Ken Paxton's office under DTPA.

This dealership embodies every negative stereotype when you think of car dealership. They are out to get you at every turn.

@Vandergriff Acura I had a fantastic experience with Taylor Jones at my recent service for my 2023 Acura TLX. Taylor is by far the best service advisor I’ve encountered since leasing my vehicle. He was upfront about what needed to be done, thoroughly reviewed the complete multi-point inspection, and clearly explained what was covered under factory warranty—including addressing my battery concerns. I really appreciated the text update system for service recommendations, which made it easy to make quick, informed decisions. Highly impressed and grateful for Taylor’s assistance. Highly recommend!

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, they told us the actual mileage was 63K a 27,000 mile difference. That’s not a small mistake, that’s a completely different car and price point. Despite this, they kept us there for over an hour saying they could “work with us,” only to come back and say the price wouldn’t change. This place is deceptive and does not care about consumers only that they get you in the door hoping that you buy anyway. Very frustrating experience, especially having my family with me and making the long drive. I’d recommend double-checking all details before visiting.

Called the dealership to buy one of their cars. I knew it was a long ride (2 hours) to get there so I wanted to start the deal process on the phone, such as agree on a price and start the paperwork. I even offered a deposit to hold the car until I get there. They said nope, they can't do anything until I get there in person. About halfway there, they told me the car was sold. What a poor customer service. I just took a bus ride for nothing. What a waste of time.

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, the actual mileage was 63K , a 27,000 mile difference. That’s not a small mistake, that’s a completely different car. Despite this, they kept us there for over an hour saying they could “work with us,” only to not. We came in good faith, ready to buy if the deal made sense, but the situation felt misleading from the start. Very frustrating experience, especially having my family with me and making the long drive. I’d recommend double-checking all details before visiting and beware of misleading info

Poor sales department Shady finance department I financed as a favor to them (I wanted to pay it off). They promised the payoff price would be the same as my financed price (in writing). They withheld the paperwork from Honda Finance for 32 days and interest accrued; I'm out an extra $300 for their purposeful deception. Bought an RDX with 2k miles-- it's been in the service center for 4 days --out of last 30. Tons of rattling; mis-installed license plate (who does that?); moonroof broken (missing wheels) and was never checked; now the rear seat levers to recline the seats do not work. I also test drove at Goodson in Dallas-- 100 percent wish I had gone with them.

Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acura MDX.

Cars are left up long after they are sold. Then they spam you with "other" offers. Shady practice. Transparency is key!