Vandergriff Acura

This dealership embodies every negative stereotype when you think of car dealership. They are out to get you at every turn.

@Vandergriff Acura I had a fantastic experience with Taylor Jones at my recent service for my 2023 Acura TLX. Taylor is by far the best service advisor I’ve encountered since leasing my vehicle. He was upfront about what needed to be done, thoroughly reviewed the complete multi-point inspection, and clearly explained what was covered under factory warranty—including addressing my battery concerns. I really appreciated the text update system for service recommendations, which made it easy to make quick, informed decisions. Highly impressed and grateful for Taylor’s assistance. Highly recommend!

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, they told us the actual mileage was 63K a 27,000 mile difference. That’s not a small mistake, that’s a completely different car and price point. Despite this, they kept us there for over an hour saying they could “work with us,” only to come back and say the price wouldn’t change. This place is deceptive and does not care about consumers only that they get you in the door hoping that you buy anyway. Very frustrating experience, especially having my family with me and making the long drive. I’d recommend double-checking all details before visiting.

Called the dealership to buy one of their cars. I knew it was a long ride (2 hours) to get there so I wanted to start the deal process on the phone, such as agree on a price and start the paperwork. I even offered a deposit to hold the car until I get there. They said nope, they can't do anything until I get there in person. About halfway there, they told me the car was sold. What a poor customer service. I just took a bus ride for nothing. What a waste of time.

Drove over an hour to this dealership based on a listing for a 2022 Tesla Model Y showing ~36K miles. When we arrived, the actual mileage was 63K , a 27,000 mile difference. That’s not a small mistake, that’s a completely different car. Despite this, they kept us there for over an hour saying they could “work with us,” only to not. We came in good faith, ready to buy if the deal made sense, but the situation felt misleading from the start. Very frustrating experience, especially having my family with me and making the long drive. I’d recommend double-checking all details before visiting and beware of misleading info

Poor sales department Shady finance department I financed as a favor to them (I wanted to pay it off). They promised the payoff price would be the same as my financed price (in writing). They withheld the paperwork from Honda Finance for 32 days and interest accrued; I'm out an extra $300 for their purposeful deception. Bought an RDX with 2k miles-- it's been in the service center for 4 days --out of last 30. Tons of rattling; mis-installed license plate (who does that?); moonroof broken (missing wheels) and was never checked; now the rear seat levers to recline the seats do not work. I also test drove at Goodson in Dallas-- 100 percent wish I had gone with them.

Vandergriff Acura has always performed service on time and according to the cost estimate. My service advisor (Taylor Jones) is a good listener and is very knowledgeable about the dealership and the Acura MDX.

Cars are left up long after they are sold. Then they spam you with "other" offers. Shady practice. Transparency is key!

Some of the cars showing up on the search from this dealership is just car bait. The car wasnt even available even when I called them and asked and was told it was. I drove 1hr to find they wanted to show me some other car to sell that one which is nothing like the one I was searching. BEWARE!!

During my recent service on November 1st, the customer service at Vandergriff Acura in Arlington was truly exceptional—well beyond Five Stars. Chantelle, the supervisor, is highly professional and warm, with excellent people skills. My consultant, Taylor Johns, communicated clearly throughout the process, and went above and beyond by personally checking my car after the service and explaining the oil-life status to me. Hailey also stayed in close contact with me and maintained great communication. The repair team did an outstanding job taking care of my car. Overall, I am extremely pleased and deeply appreciative of the entire team’s exceptional service.