ReviewsWrite a review
My 2007 Honda Accord air conditioner was out &having only
My 2007 Honda Accord air conditioner was out &having only 1 car your service adviser Kevin Castillo was great enough to bring me a loaner car to my house & then take my car to the dealership to get fixed.Had my car For 1 day & called me to come & pick up my repaired car .Your service advisor did a fantastic job in servicing me & I appreciate it very much.
We're happy we were able to help, thanks for taking the time to leave a review!
Keep up the great service
Lewis Bass was extremely helpful.
Very professional and helpful. Lewis Bass came in on his day off to meet with us. He set the bar high and everyone else I interacted with performed to the same level.
Thank you for your positive feedback!
Excellent buying experience
Louis Bass is very professional, caring and is a very honest person. Everything I asked to be done was completed during my transaction. I bought 2020 Acura MDX Sport Hybrid Advance from Louis Bass all online and it was the smoothest car buying experience I have ever been through. I live in California and they shipped the vehicle to me. I used to be in the car business so I know what could go wrong so for me to feel comfortable buying this vehicle all online and not stepping foot in their dealership, you know Louis Bass provided an excellent buying experience.
Our reputation is one of our top priorities. Your positive review is what we are always striving for!
Review of Vandergriff Acura
Lewis Bass was the person I worked with in purchasing my car. I found Lewis to be kind, considerate - not pushy. Although I could tell he was busy - mullti-tasking incredibly well, I felt he listened and gave me the time I needed in making my decision.
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
I asked 3 times about the availability of the car that I
I asked 3 times about the availability of the car that I was targeting. Each time the answer was avoided. On the 4th time I asked they said yes. I get to the dealership they say that they just sold it and they have 2 alternatives that were 3 times the price of the vehicle that I inquired about. I have history with this dealership. They are arrogant
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation and we would like the opportunity to try and regain your trust in our business. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
Excited about my very first Acura!
My car buying experience was smooth and I received personalized service. My salesman Dan delivered my car to my home on a Tuesday night. He was most helpful during the buying process and spent time explaining all of the interior car functions when delivered. My first Acura and I'm very happy with my 2022 MDX with the black on black spec trim.
We appreciate you taking the time to leave us a positive review!
NOT GOOD SERVICE I DONT WANT TO COME BACK SALES MAN WAS
NOT GOOD SERVICE I DONT WANT TO COME BACK SALES MAN WAS GOOD BUT INSIDE GUY WAS RUDE. NOT COMMING BACK
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
After an oil change I found some bolts missing from the
After an oil change I found some bolts missing from the air cleaner box. I contacted them to complain and get the problem resolved and got an email response "sorry for the mishap". That was is. Several attempts to reach someone have come up with nothing. They also over charged my credit card. Terrible.
We want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. Please reach out to our Service Director, Peter Boghossian, at 855-971-6960 to discuss what we can do to help.
DO NOT BUY FROM HERE
IF YOU EVER HAVE TO GET A CAR DO NOT GO TO VANDERGRIFF ACURA ‼️ I JUST PURCHASED A CAR BARELY 3 MONTHS AGO FOR IT TO GO OUT AND HAVE MULTIPLE ISSUES WITH OVER $2K WORTH OF PARTS AND LABOR! IVE BEEN WITHOUT MY VEHICLE FOR 4 DAYS, MY CHILDREN HAVE MISSED SCHOOL & NOW IVE SPOKEN WITH 6 DIFFERENT PEOPLE WHO HAVE ALL TOLD ME SOMETHING DIFFERENT, NOT RETURNED CALLS, HUNG UP IN MY FACE & REFUSES TO FIX THE SITUATION. ONE STAR IS A JOKE COMPARED TO THEIR “SERVICE”
V., we want to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers. We hope that you will give us the opportunity to discuss this further with you. At your earliest convenience, please contact Chris Snyder, our General Manager, at 817-689-5801.
In October 2021, I bought a new 2022 Acura MDX, my sales rep was Gracie Bailey. Gracie was very thorough in helping me get the best deal for my trade in and working with sales Manager Wesley Kammer to help get me the deal possible for the 2022 Acura MDX. Vandergriff Acura is a very good dealership to deal, this was my 2nd Acura.
Thank you for your positive feedback!