Vandergriff Acura

Please have management contact me. My experience today was very unacceptable and a waste of time.

Please have Mike Luong contact me about my experience. Angel Sanchez was great however my experience following was unacceptable.

I’m not sure where all of these negative reviews are coming from... My experience working with Tri and the team was great! They were patient, transparent, and helpful from the start. I was considering cars from many different dealerships. Tri was by far the easiest to work with and didn’t give me unnecessary pressure like the others. Before I bought the car, they confidently allowed me to hire someone to inspect the car, and the results were better than I expected. When it came time to purchase, it was the same thing. No extra surprises. No scare tactics to get more money out of me. They were just helpful and real, making sure I was making the best decision. In the end, I got the out the door price. Icing on the cake is that they will deliver the car to you for a very reasonable fee. They drove the vehicle from Dallas to Austin same day for less than what it would cost for me to fly out there. Highly highly recommend. I’d absolutely buy from here again.

The INCOMPETENCE is absolutely Astounding!! They will try to screw you over at every chance they get and then hide or ghost when you ask for GMs info. What started out as a good transaction quickly went sour at every turn. I had come to terms on a truck with the salesman Jin After that, it went back to finance with Ali . I came to terms with an agreement with Ali, including a 36,000 mile three year bumper-to-bumper warranty. Then the next morning he calls me back and basically tells me that the price that we had agreed to win up $46 overnight because “taxes were off” What Ali doesn’t know is I worked in dealerships for 6 years in sales and I knew that’s not how that worked. When he sent over the breakdown I could see how everything got priced up including the sales price of the truck price of the warranty was higher so I sent back an offer that put it back where the price was supposed to be got a call a couple hours later that he wasn’t going to change any coverage or anything they took care of it and got the price within $5 of the original agreed price I had so I said ok. Then the notary came and I noticed the paperwork changed that he had flipped it from a gold package to a silver package and I didn’t even get to review that but had to have the vehicle ASAP. I was stranded in Indiana without a vehicle and made this clear to both Jin and Ali multiple times that transportation really needed to go out Tuesday and I really needed it Friday. Thursday night rolls around I haven’t received any update on dispatch on my shipment so I reach out to Jin, no answer, call the used car manager get Patrick who tells me he’s looking at the truck currently. I asked why? When it was supposed to be on a truck Tuesday maybe Wednesday at the latest he said he was unaware of that and I told him about Ali changing the paperwork and lying about it on the phone which I know they can pull the call of. I get a call back an hour later saying the truck will be picked up Saturday and delivered Sunday. I don’t get any update as far as pick up Saturday. Sunday I get a call saying the delivery is 20 minutes out… except they were delivering it to my house in Nashville 3 hours from where I was. After telling them 5-6 times it needed to be in Indiana not Nashville. They call transport and basically get it to come up to Indiana the next day by 1pm. 12 pm rolls around and I reach out to the driver and he tells me he’s hasn’t left Nashville yet which is 3 hours away. So now I am missing an entire day of work again because of the incompetence and absolute disaster this dealership is. If you want a good experience and fair sales process avoid Vandergriff Acura at just about any cost!

Good dealership but buying a used car has been a nightmare so much wrong and needs major repairs and the warranty doesn't cover xxxx minimal at best grubbs spotted it and vandergriff said everything was as fine what a joke giving the car back !!!

Sales advertised vehicle for $36,000 when I was turned over to finance the price increased to $41000. $5,000 in dealer markup for things like nitrogen in the tires. All xxxxxxxx! Buyer BEWARE!!

I recently agreed to purchase a used 2025 Tesla Model 3 from Vandergriff Acura but after agreeing on the exact purchase price and making an appointment to complete the purchase, they called to say that they had sold the vehicle out from under me as I was en route to the scheduled appointment. I had even secured a $20,000 cashiers check in the dealership name as my down payment. Internet Sales Director, Michael Sessions, had been in contact with me to say they were in process of cleaning & charging the car so that it would be ready for delivery. I was dumbfounded when they called to say another buyer had just signed the contract - why were they even showing it to other buyers while I was on my way? it really speaks to the dealerships lack of integrity, avoid this place at all cost!

Called on vehicle from carfax….initially made contact with Luis Murillo…then he was off so manager Shawn Santos stepped in…they ghosted me after I sent vin for trade and I looked to see that they sold the vehicle I was interested in

I have never regretted doing business with a dealership more than I regret doing business with Vandergriff Acura. After being contacted by the dealership involving a request for information, I initially explained to the sales person that Arlington was too far away for me to realistically purchase a vehicle. I was assured transportation would not be a problem because the dealership could pick me up if I wanted to test drive. After arriving, however, I repeatedly expressed hesitation about purchasing a vehicle there and stated that I wanted to continue shopping elsewhere before making such a major financial decision. When I later asked to go home, I was told the dealership "does not offer return services." Because I had been brought there by the dealership and had no transportation of my own available, I felt trapped. I arrived around 10:00 a.m. and was not able to leave until approximately 8:00 p.m. (in a loaner vehicle), causing me to miss work. What should have been an exciting vehicle purchase immediately became an ongoing nightmare. Within approximately one week of possession (the dealership retained possession for a week to "shop" it, whatever that means), the vehicle developed a check engine light, emissions warnings, and AWD warnings. I returned the vehicle for service, waited for hours, and was told the issue had been repaired. The exact same warnings and codes returned the very same evening. As a result of this dealership, I was forced to make repeated hour-and-a-half trips between Dallas and Arlington, take additional time off work, incur toll and fuel expenses, and repeatedly rearrange my schedule to accommodate repairs that did not resolve the problem the first time. Communication throughout the process was consistently poor or non-existent. Follow-up on repeated requests for status updates were also sub-par and unacceptable. When I was told my vehicle was finally ready for pick-up, I arrived after taking time off work and driving an hour-and-a-half only to discover it was not. I was forced to wait over an hour, and ultimately arrived late to another shift because the vehicle was still not ready. The vehicle was also sold with a damaged rear bumper reflector assembly and an overwhelming cigarette smoke odor. While the bumper issue was eventually addressed, it should never have been my responsibility to discover and pursue repairs on multiple issues so shortly after purchase. To make matters worse, I later discovered that while my vehicle was in the dealership's possession for repairs, it was driven on toll roads, resulting in charges to my toll account. The dealership also charged tolls to my account that I had never taken. To date, I have not been contacted with a resolution on this. I was not provided my purchase paperwork and despite my repeated requests, finally had to go through my lender, who I did not know until they contacted me directly. I later discovered thousands of dollars in add-on products that I have since canceled. Due to these undisclosed add-ons (that I specifically said I didn't want) I'm now paying new car pricing for a used 2022 Honda with 66k miles. The overall experience has been an ongoing nightmare: the pressure, the repeated failed repair attempts, the lack of communication, the lost income, the lost time, the repeated expenses, and the complete loss of trust. The dealership has since attempted to "compensate" through insulting "reimbursement" offers. However, I've lost wages, promotion opportunities, and my excellent reputation for reliability at work due to the incompetence of this dealership. The experience of buying and owning a car through Vandergriff Acura has been hellish and wish I had found the car at an honest dealership. I will now have to pay thousands more to severe ties with this unethical dealership, causing additional financial distress on top of what they've already created for me. I have filed a complaint with the BBB and Ken Paxton's office under DTPA.

This dealership embodies every negative stereotype when you think of car dealership. They are out to get you at every turn.