Grapevine Ford Lincoln

Service advisor Jackson Harper did an amazing job. Knowledgeable, professional and got my vehicle fixed quickly.

This is the second experience with Grapevine Ford, and somehow they seem to have gotten worse. Now I no longer think this was a sales person or a manager problem, this level of scamminess is either overlooked by the management purposely or encourged. So visited Saturday, to look at a Mustang which was listed for 33k, their initial offer came in at ~43 OTD. Some back and forth and 2 managers we agreed on 38 including trade and that would be at 0 apr (if credit was good of course). We signed the 'intent agreement' (i guess that what youd calledit, countersigned by manager, and I filled out a credit app. 10 minutes later the sales person comes back and basically says that they included a 1250 rebate which conflicts with the 0 apr, so the deal would be either i pay an extra 1250 or I go to a non promo apr. Had this been disclosed, I wouldve said thanks, we can't make a deal, have a nice day. But no they decided to pull some scammy crap (the credit app is the oldest trick in the book, as it makes the customer feel invested, they already filled it out and are approved, if they go elsewhere they need to go through the hassle of doing it again, etc). These tactics are precisely the things that people despise about car dealers. So make your own choice, I for one will stay away from definitely Grapevine Ford and Toyota, and possibly all Berkshire dealerships if this is how they do business. Plenty other dealers in the area with better practices like Autonation or Sam Pack

We had a great experience all the way around. We traveled 6 hours to buy our new car. Chris our salesperson was absolutely great! He took care of everything before we got there and then took the time to explain everything about our new vehicle including connecting our phones. Devyn from financing worked hard to get us the perfect deal. He even called us late at night while we were traveling because he had got busy and had not been able to touch base with us. They definitely have a customer for life!

The service department did a great job on getting my truck repaired and returned to me when promised.

The service is always outstanding at Grapevine Lincoln. Our Service Advisor Health always goes above and beyond and makes us feel valued as customers.

High pressure salesmen. Always wanting to tack on extras but hard to get them to honor their after sales service. One of the worst anywhere to be found.

Boyce was super accomodating even tjough my car could not go thru quick lane ad it is a Shelby Super Snake.

Everything from beginning to end was respectful, professional, and courteous!!! They even contacted us because we forgot our garage door opener and mailed it back!

Heath our Service Coordinator is literally the best… He’s extremely knowledgeable and helps my husband and I every time!!!!

Great deals, friendly staff, great customer service, very professional, would definitely buy from here again