Reviews
Went in for a 90,000 mile service. Everything was great. Facility was clean, staff polite and knowledgeable, service done in timely manner, no one asking if you want to buy a new vehicle, nice area to work while you wait and the cafe has good omelets made to order. I just wish the cafe opened earlier.
Went in for a 90,000 mile service. Everything was great. Facility was clean, staff polite and knowledgeable, service done in timely manner, no one asking if you want to buy a new vehicle, nice area to work while you wait and the cafe has good omelets made to order. I just wish the cafe opened earlier.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Probably the best car buying experience that I’ve ever had. David and Willie were great to work with, and didn’t play the same old sales game that I’ve always run across. Would definitely do business with them again.
Probably the best car buying experience that I’ve ever had. David and Willie were great to work with, and didn’t play the same old sales game that I’ve always run across. Would definitely do business with them again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We're pleased to hear that David and Willie left you with a positive impression. Thank you for choosing Grapevine Ford. Let us know if you need anything in the future. --Customer Loyalty Director
This has been one of the most disappointing and frustrating experiences in my car buying life. The dealership, especially so called upper managements', inability to answer a simple question leaves me baffled. I know they want to run a racket but I asked multiple times for their best out the door price and received no response. They keep playing this "you have to be here" and "coming in" to work a deal ... which makes it look like a complete scam. I guess they're stuck in the 80's and 90's and don't realize professionals don't buy cars the old way any longer. I don't recommend using this dealership unless you have to as there are plenty others that will communicate with you and answer your questions without "coming in." Now you may not get the numbers you want but it's better than the shell game these guys are trying to pull. Have car sales gone that bad where they have to behave this way? You are better off just going to CARMAX and paying whatever to avoid their garbage.
This has been one of the most disappointing and frustrating experiences in my car buying life. The dealership, especially so called upper managements', inability to answer a simple question leaves me baffled. I know they want to run a racket but I asked multiple times for their best out the door price and received no response. They keep playing this "you have to be here" and "coming in" to work a deal ... which makes it look like a complete scam. I guess they're stuck in the 80's and 90's and don't realize professionals don't buy cars the old way any longer. I don't recommend using this dealership unless you have to as there are plenty others that will communicate with you and answer your questions without "coming in." Now you may not get the numbers you want but it's better than the shell game these guys are trying to pull. Have car sales gone that bad where they have to behave this way? You are better off just going to CARMAX and paying whatever to avoid their garbage.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi David. Thank you for the feedback, and I am very sorry you felt misled. Here at Grapevine Ford, we always want to do everything in our power to get our customers the best deal possible on their vehicle. We will be looking into your complaint further to address the issues you came across. We’d like to discuss your complaints and see if there’s anything we can do to address these concerns. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at [email protected].
I called that number for the Customer Loyalty Director and of course no one answered so I left a message. I still haven't heard a peep.
Great service by David ! I was not even thinking of buying a new truck. ( I came in to buy a headlight component ). David went the extra mile in service, communication, helpful in showing me inventory of models. I love my new truck ( this is my fourth from Grapevine and will come back.
Great service by David ! I was not even thinking of buying a new truck. ( I came in to buy a headlight component ). David went the extra mile in service, communication, helpful in showing me inventory of models. I love my new truck ( this is my fourth from Grapevine and will come back.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ron! It means a lot to us to know that David left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
The best car buying experience I've ever had. Chris A. and Thanh N. are making Grapevine Ford proud! Best dealer I've ever worked, which is over a dozen at my age. Thank you doesn't fully express my gratitude!
The best car buying experience I've ever had. Chris A. and Thanh N. are making Grapevine Ford proud! Best dealer I've ever worked, which is over a dozen at my age. Thank you doesn't fully express my gratitude!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tim! It means a lot to us to know that Chris and Thanh left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Customer Loyalty Director
Si soy Orlando sanchez y hace dos años que compre una camioneta y es la última y no más voy a ese dialer resulta que las llaves 🔑 que me dieron no habren la camioneta y me dicen que ya no tiene garantía es una falta de respeto porque es un error de ellos y haora quieren cobrarme más de 1500 por una llave estoy decepcionado con ford de grapevine y lo lindo nadie es responsable no recomiendo ni que visiten el lugar
Si soy Orlando sanchez y hace dos años que compre una camioneta y es la última y no más voy a ese dialer resulta que las llaves 🔑 que me dieron no habren la camioneta y me dicen que ya no tiene garantía es una falta de respeto porque es un error de ellos y haora quieren cobrarme más de 1500 por una llave estoy decepcionado con ford de grapevine y lo lindo nadie es responsable no recomiendo ni que visiten el lugar
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Orlando, we apologize the key fobs for your ’22 F-150 purchased with us over 2 years ago are no longer functioning properly. Please note that are available to further review the details from your visit; including applicable warranty coverages and labor and parts pricing information provided for your repair. We appreciate the opportunity to earn your business and welcome your feedback in providing ownership support.
Si no recomiendo ese lugar nadie es responsable de los errores
Terrible communication. They had my car for a week and only after WE called to find out what the issue was were told their service department had not even looked at it.
Terrible communication. They had my car for a week and only after WE called to find out what the issue was were told their service department had not even looked at it.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We take your feedback seriously and would like to know more about your experience. Clear and timely communication is something every customer deserves, and we regret that your visit did not meet that standard. Please reach out to [email protected] if you’d like further review of your valued feedback.
worst dealership I have ever been to. I am considering filing my complaint with the State. This dealership error has my 5K purchase incentive check - in some lost and NOT found box. Despite acknowledging their own error they will not make me whole. No management or owner call- no going beyond to satisfy a customer.... just excuses, apologies, and stalls
worst dealership I have ever been to. I am considering filing my complaint with the State. This dealership error has my 5K purchase incentive check - in some lost and NOT found box. Despite acknowledging their own error they will not make me whole. No management or owner call- no going beyond to satisfy a customer.... just excuses, apologies, and stalls
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Melvin, we apologize for the mishandling of your rebate associated with your deal. Please note that each document of your contract (reviewed and signed by you) did not contain your apartment number which resulted in this unfortunate mailing error. We also understand that you moved shortly after this transaction. We appreciate your situation and have requested assistance with Lincoln Motor Company on your behalf, as we are not the lender or distributor of the incentivized funds from your deal.
Excellent service by my technician and service advisor. Will come back again. They have my complete trust.
Excellent service by my technician and service advisor. Will come back again. They have my complete trust.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glad we could help! Thank you for choosing Grapevine Ford. Please let us know if you need anything in the future. -- Customer Loyalty Director
Called and told me that the part to fix my truck was in arranged an appointment and the truck was ready on time cleaned and parked out front
Called and told me that the part to fix my truck was in arranged an appointment and the truck was ready on time cleaned and parked out front
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director