Grapevine Ford Lincoln

The only reason this dealership is getting one star from me is because a zero-star rating is not an option. I will never bring my vehicle to this place again for any type of service. Over the last three months, my vehicle has been serviced here twice for issues I was experiencing. After spending nearly $3,000 and picking it up just a week ago, I am still dealing with the same problems. When I reached out to discuss my concerns, the gentleman I spoke with told me, "It's a pretty old vehicle; you may just want to purchase a new one." I understand that my vehicle is not brand new, but that does not excuse the fact that the issues I paid to have repaired were never properly resolved. Another employee assured me that their "top-of-the-line mechanic" had thoroughly inspected the vehicle and that there should be no issues. Unfortunately, that statement could not have been further from the truth. I took my vehicle elsewhere for a second opinion, and multiple professionals identified the same problems. I do not understand how Ford-certified mechanics failed to locate these issues while claiming that a thorough inspection had been performed. It cost me approximately $3,000 to fix absolutely nothing. I feel like I was repeatedly given excuses instead of solutions, and my concerns were largely ignored. I made it very clear that this is my only source of transportation and that my four children ride in this vehicle. Despite that, I received very little support or follow-up. Even the service advisor failed to respond when I asked for clarification. As a result, my vehicle is now sitting unused until I can come up with even more money to have it repaired properly. This entire experience has caused unnecessary stress, inconvenience, missed work, and additional financial hardship while I have very limited PTO available. I am extremely disappointed and upset with the service I received from Grapevine Ford. Based on my experience, I cannot recommend them. Customers deserve honest communication, accurate diagnostics, and repairs that actually address the problems they bring their vehicles in for.

Worst experience ever. Managers lack experience. Zero customer service. Too many options. Don't buy a car from these folks. They need some sales training. Maybe try Car Ninjas!

This dealership has been my “go to” service department for the past 9 years with two vehicle services. When I am traveling back and forth Houston /Irving I make plan for all services to be done at this dealership . I purchase a suv from them as well . Today, I visited the service center for an issue I recently encountered after work they did on my car, which my car was at the shop for 2 months . The engine start on/off stop working after I received my car from the service center for some engine works 3 months ago . I noticed the issue once I was out of town and within a week , I immediately called the service center and advised service manager JacksonH , he was pleasant and helpful , went through some remote diagnostics and advised me that it was an easy fix due to battery charge % showing a low charge and is covered under warranty ( since the battery is only 1 year old) . I did mentioned to him that I won’t be back till the month of June . I got back in town last week , Today when I went in for this service , I was greeted by Trevor , extremely polite and helpful advisor , after talking to him and him taking to Jackson , he advised me the issue was not going to be covered under warranty. I don’t know what was changed , although Jackson assured it would be covered . I I know for fact that the issue started after I received my car back , and definitely caused by their last engine service completed by the end of February which is also warrantied for another year. THIS DEALER HAS FAILED TO ASSUMED RESPONSIBILITY OF THEIR REPAIR QUALITY. THEY CAUSED THIS ISSUE AND SHOULD HAVE REPAIRED IT AT NO EXTRA CHARGE . I have been loyal customer of the Ford brand in general for many years and owned at 5 Ford brand purchases this far , Although , I am happy with the brand , I have decided to move away from using Grapevine Ford for purchase nor service works in the future and going to find a new Ford dealership that VALUES CUSTOMER LOYALTY , STAND BY THEIR WORD and BACKUP THE QUALITY OF THEIR WORK . Thank you ,

Arthur was a gentleman that my husband had a conversation with , we picked up our truck was ,this guy got right on top of it ,not only did he vacuum,but also washed it and it’s f-350 ,5 stars for the caring young man

Our salesman Tyler was extremely gracious and helpful answering questions and test driving. Although we did not buy, he never changed his demeanor when he realized there wasn’t a perfect truck for us. He was not pushy at all and genuinely wanted to help us find the best possible truck for a price that worked. We had a wonderful experience and Tyler is the reason why.

Mr. Afan Siddiqui provided me great customer service from the start till the end. He explained the process and was very thorough.

Azalea was great. They were way behind. She was very communicative. Service always seems behind there.

Professional service and excellent selection of top end Ford vehicles! We were met quickly and treated fairly and as expected during the negotiation process. The entire purchase process went smoothly and our sales person - Sang - was 10 out of 10! Highly recommend 👌 👍 👏 Great place to do business in DFW

Our salesman Tyler was extremely gracious and helpful answering questions and test driving. Although he realized that the dealership did not have a truck that was good for us in our budget, his demeanor never changed. He was very knowledgeable and honest and seemed to genuinely care and want to help us. We didn’t buy anything but had a very helpful and enjoyable experience because of Tyler.

Michael did an excellent job helping us find the perfect Expedition. He was patient and very helpful sending multiple picture and videos. Garry did an awesome job on helping make the finance part easy. Really appreciate the help from all team members.