Reviews
Service advisor Jackson Harper did an amazing job.
Service advisor Jackson Harper did an amazing job. Knowledgeable, professional and got my vehicle fixed quickly.
Service advisor Jackson Harper did an amazing job.
Service advisor Jackson Harper did an amazing job. Knowledgeable, professional and got my vehicle fixed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is the second experience with Grapevine Ford, and
This is the second experience with Grapevine Ford, and somehow they seem to have gotten worse. Now I no longer think this was a sales person or a manager problem, this level of scamminess is either overlooked by the management purposely or encourged. So visited Saturday, to look at a Mustang which was listed for 33k, their initial offer came in at ~43 OTD. Some back and forth and 2 managers we agreed on 38 including trade and that would be at 0 apr (if credit was good of course). We signed the 'intent agreement' (i guess that what youd calledit, countersigned by manager, and I filled out a credit app. 10 minutes later the sales person comes back and basically says that they included a 1250 rebate which conflicts with the 0 apr, so the deal would be either i pay an extra 1250 or I go to a non promo apr. Had this been disclosed, I wouldve said thanks, we can't make a deal, have a nice day. But no they decided to pull some scammy crap (the credit app is the oldest trick in the book, as it makes the customer feel invested, they already filled it out and are approved, if they go elsewhere they need to go through the hassle of doing it again, etc). These tactics are precisely the things that people despise about car dealers. So make your own choice, I for one will stay away from definitely Grapevine Ford and Toyota, and possibly all Berkshire dealerships if this is how they do business. Plenty other dealers in the area with better practices like Autonation or Sam Pack
This is the second experience with Grapevine Ford, and
This is the second experience with Grapevine Ford, and somehow they seem to have gotten worse. Now I no longer think this was a sales person or a manager problem, this level of scamminess is either overlooked by the management purposely or encourged. So visited Saturday, to look at a Mustang which was listed for 33k, their initial offer came in at ~43 OTD. Some back and forth and 2 managers we agreed on 38 including trade and that would be at 0 apr (if credit was good of course). We signed the 'intent agreement' (i guess that what youd calledit, countersigned by manager, and I filled out a credit app. 10 minutes later the sales person comes back and basically says that they included a 1250 rebate which conflicts with the 0 apr, so the deal would be either i pay an extra 1250 or I go to a non promo apr. Had this been disclosed, I wouldve said thanks, we can't make a deal, have a nice day. But no they decided to pull some scammy crap (the credit app is the oldest trick in the book, as it makes the customer feel invested, they already filled it out and are approved, if they go elsewhere they need to go through the hassle of doing it again, etc). These tactics are precisely the things that people despise about car dealers. So make your own choice, I for one will stay away from definitely Grapevine Ford and Toyota, and possibly all Berkshire dealerships if this is how they do business. Plenty other dealers in the area with better practices like Autonation or Sam Pack
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We had a great experience all the way around.
We had a great experience all the way around. We traveled 6 hours to buy our new car. Chris our salesperson was absolutely great! He took care of everything before we got there and then took the time to explain everything about our new vehicle including connecting our phones. Devyn from financing worked hard to get us the perfect deal. He even called us late at night while we were traveling because he had got busy and had not been able to touch base with us. They definitely have a customer for life!
We had a great experience all the way around.
We had a great experience all the way around. We traveled 6 hours to buy our new car. Chris our salesperson was absolutely great! He took care of everything before we got there and then took the time to explain everything about our new vehicle including connecting our phones. Devyn from financing worked hard to get us the perfect deal. He even called us late at night while we were traveling because he had got busy and had not been able to touch base with us. They definitely have a customer for life!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service department did a great job on getting my
The service department did a great job on getting my truck repaired and returned to me when promised.
The service department did a great job on getting my
The service department did a great job on getting my truck repaired and returned to me when promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The service is always outstanding at Grapevine Lincoln.
The service is always outstanding at Grapevine Lincoln. Our Service Advisor Health always goes above and beyond and makes us feel valued as customers.
The service is always outstanding at Grapevine Lincoln.
The service is always outstanding at Grapevine Lincoln. Our Service Advisor Health always goes above and beyond and makes us feel valued as customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
High pressure salesmen.
High pressure salesmen. Always wanting to tack on extras but hard to get them to honor their after sales service. One of the worst anywhere to be found.
High pressure salesmen.
High pressure salesmen. Always wanting to tack on extras but hard to get them to honor their after sales service. One of the worst anywhere to be found.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I am incredibly sorry our team left you feeling pressured to purchase. Thank you for letting us know. We never want a customer to feel pressure to buy, but instead empowered with enough knowledge to make the decision that is best for them. I'd like to speak to you to see if there is anything I can do to address your situation. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Boyce was super accomodating even tjough my car could not
Boyce was super accomodating even tjough my car could not go thru quick lane ad it is a Shelby Super Snake.
Boyce was super accomodating even tjough my car could not
Boyce was super accomodating even tjough my car could not go thru quick lane ad it is a Shelby Super Snake.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad to hear Boyce was super accommodating, especially given the unique needs of your Shelby Super Snake. It’s great to know our team is ready to assist no matter the vehicle. We appreciate your feedback and look forward to serving you again!
Everything from beginning to end was respectful,
Everything from beginning to end was respectful, professional, and courteous!!! They even contacted us because we forgot our garage door opener and mailed it back!
Everything from beginning to end was respectful,
Everything from beginning to end was respectful, professional, and courteous!!! They even contacted us because we forgot our garage door opener and mailed it back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a smooth and efficient car buying experience with us. Your positive feedback is greatly appreciated. Thank you for the perfect rating!
Heath our Service Coordinator is literally the best… He’s
Heath our Service Coordinator is literally the best… He’s extremely knowledgeable and helps my husband and I every time!!!!
Heath our Service Coordinator is literally the best… He’s
Heath our Service Coordinator is literally the best… He’s extremely knowledgeable and helps my husband and I every time!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We’re thrilled to hear that Heath consistently provides knowledgeable and helpful service for you and your husband. It’s great to know he makes such a positive impact every time you visit. We appreciate your kind words and look forward to assisting you both in the future!
Great deals, friendly staff, great customer service, very
Great deals, friendly staff, great customer service, very professional, would definitely buy from here again
Great deals, friendly staff, great customer service, very
Great deals, friendly staff, great customer service, very professional, would definitely buy from here again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're thrilled to hear that you had a 5-star experience with us. Your positive feedback is greatly appreciated. Thank you for taking the time to share your thoughts.