Grapevine Ford Lincoln

Grapevine ford service and madam Judy are the best. Thank you for your kindness and service.

The salesman was kind, professional, helpful, etc. The finance people/process, however, added almost $5k worth of after market warranties we agreed in writing to remove, and weeks later, I'm still trying to get two of these cancelled and refunded. After a very quick google, it seems they're still pushing the old deceptive practices. I failed to catch these as we whizzed through the signatures on the screen. Quite disappointing.

Took alittle longer to get my car back than I anticipated. All personnel were great to work with.

Valon (great person), and the smiling cowboy Garry, plus the rest of the team are wonderful. We had fun. They worked with me to get me where I needed to be, plus extremely patient in helping me in my decision. I am truly grateful and blessed to know them

Scootsy was very knowledgeable about what I was looking for in an SUV with comfort, off road, towing, etc. I told him I have a Ford Excursion 7.3 diesel 4WD. He is a great communicator and I appreciate him. Marcus also is also very helpful and knowledgeable about what I needed. I have a friend with a need for an Expedition as well as a son of mine for an F250 that I recommend without hesitation.

Helpful throughout the process, easy to work with, and treat the customer with the upmost respect.

We had been searching for a truck for quite a while after dealing with a lot of frustration at other dealerships, so by the time we came to Grapevine Ford we were feeling discouraged. From the moment we arrived, our salesperson treated us with honesty, professionalism, and respect. He never pressured us and genuinely seemed happy when he was able to help us find a truck that fit our needs and budget. The team worked hard to put together a deal we could afford, and we truly appreciate the effort that went into making it happen. We drove home in a beautiful new Ford Ranger, and my husband now has a dependable truck for work, which has been such a relief for our family. Thank you, Grapevine Ford, for helping turn a stressful situation into a positive experience. We truly appreciate your hard work and would definitely recommend your dealership to anyone looking for a new vehicle.

We had been searching for a truck for quite a while after dealing with a lot of frustration at other dealerships, so by the time we came to Grapevine Ford we were feeling discouraged. From the moment we arrived, our salesperson treated us with honesty, professionalism, and respect. He never pressured us and genuinely seemed happy when he was able to help us find a truck that fit our needs and budget. The team worked hard to put together a deal we could afford, and we truly appreciate the effort that went into making it happen. We drove home in a beautiful new Ford Ranger, and my husband now has a dependable truck for work, which has been such a relief for our family. Thank you, Grapevine Ford, for helping turn a stressful situation into a positive experience. We truly appreciate your hard work and would definitely recommend your dealership to anyone looking for a new vehicle.

My service was completed in a timely manner and service Avila’s very professional. I will certainly return there for my service needs.

The only reason this dealership is getting one star from me is because a zero-star rating is not an option. I will never bring my vehicle to this place again for any type of service. Over the last three months, my vehicle has been serviced here twice for issues I was experiencing. After spending nearly $3,000 and picking it up just a week ago, I am still dealing with the same problems. When I reached out to discuss my concerns, the gentleman I spoke with told me, "It's a pretty old vehicle; you may just want to purchase a new one." I understand that my vehicle is not brand new, but that does not excuse the fact that the issues I paid to have repaired were never properly resolved. Another employee assured me that their "top-of-the-line mechanic" had thoroughly inspected the vehicle and that there should be no issues. Unfortunately, that statement could not have been further from the truth. I took my vehicle elsewhere for a second opinion, and multiple professionals identified the same problems. I do not understand how Ford-certified mechanics failed to locate these issues while claiming that a thorough inspection had been performed. It cost me approximately $3,000 to fix absolutely nothing. I feel like I was repeatedly given excuses instead of solutions, and my concerns were largely ignored. I made it very clear that this is my only source of transportation and that my four children ride in this vehicle. Despite that, I received very little support or follow-up. Even the service advisor failed to respond when I asked for clarification. As a result, my vehicle is now sitting unused until I can come up with even more money to have it repaired properly. This entire experience has caused unnecessary stress, inconvenience, missed work, and additional financial hardship while I have very limited PTO available. I am extremely disappointed and upset with the service I received from Grapevine Ford. Based on my experience, I cannot recommend them. Customers deserve honest communication, accurate diagnostics, and repairs that actually address the problems they bring their vehicles in for.