Bill Luke Tempe

What a xxxx show. They sold me a LEMON described as a ‘buy back courtesy’ An uncertified Hyundai Santa Fe Hybrid. With a ‘tire sensor repaired fully’ turns out it was the entire sensor board which promptly went off on my home. First, they quoted me one price for my trade and the actual price of the vehicle then in Finance the numbers were different. Claiming a ‘tax savings’ which was not MY savings. I took the vehicle to my local Hyundai dealer where it spent a month being serviced. This car was lemon lawed according to my Hyundai dealer and undisclosed to me by Bill Lukes at the time of sale. This prevents me from having the full Hyundai warranty. The car was never certified by a Hyundai dealer before being re-sold to me. And if I want it certified it will come out of my pocket. It took a week to get a manager to return my call and only after I sent an email detailing my experience. I called this manager every 30 minutes for a whole day and still no response. Totally unacceptable treatment of a customer. This was and is THE worst car dealer experience I have ever had. Do not trust these people.

Such a sad place. Watch out as they take emails from the web when selling a car and then send unsolicited lowball offers. I emailed them to not spam me yet they have sent additional emails in VIOLATION OF THE LAW. FYI - Their offer was 20.5K and Carv*n* offered 24.6 and I ended up selling it for $26K. These are LOWBALLERS and they spam you. I do not even live in AZ!

Sales process was good, financing is a different story. Add on of over $2800 00 were glossed over then hidden in a email of the paperwork that I was not able to open. I called to cancel unwanted add ons after I received a printed version. BUYER BEWARE! DO NOT PURCHASE FROM BILL LUKE DEALERSHIPS.

I purchased a 2023 Alfa Stelvio with 20k miles. The vehicle had 3 different brands of tires - Michelin, Pirelli, and Continental. This was OK per the dealership - enough said...

If you are looking for a new or used car, go see Robert Turner at Bill Luke Tempe.

Vehicle sale process was full of surprises, car is imaged and quoted with a set of premium sport tires and on arrival 3 different types of low end (<$100) tires are on the vehicle with no price adjustment. Car doesn't drive straight after already being through their service center. Smoke damage on seats in hidden locations not disclosed or priced for. And no adjustability on a price that is already market leading with none of these faults. Was told my 3 day $1500 reservation I paid for would start when the vehicle arrived and was then told upon viewing it I had to either buy it that minute or lose my reservation, with no option to reprice for possible screen damage, interior damage, drivetrain issues, and fradulently represented tires (classic bait and switch otherwise known as fraud). Luckily I had this experience after shopping for cars for a few years, a newer buyer might have been dragged under by the aggressive techniques. Would not expect this from Bill Luke, sworn off them in all locations now!

Worked with Chandler great sales person to work with stayed late so we could pick up our new car at an amazing price by the way! I would definitely recommend to any family or friend to buy from here!

⭐ 1 Star – Dual contracts, financing fraud, credit damage, and ongoing title issues Bill Luke Tempe issued two contracts for the same vehicle (7/4 and 7/23), both represented as approved. I traded in my 2017 GMC Acadia (VIN: 1GKKNXLS3HZ160742), was handed a new BMW, and then the dealership failed to finalize the financing or pay off the trade-in. As of August 1, 2025—nearly a month later—the trade-in has still not been paid off, and Ally Financial has reported a 30-day late to the credit bureaus. I’ve received 22 collection calls across three phone numbers because of the dealership’s inaction. On top of that: The APR I agreed to (7.44%) was later swapped with a 14.99% offer weeks after the contract was signed—classic bait-and-switch. My mother was listed as the primary buyer on one version of the contract without her knowledge or consent, despite me being the sole applicant and driver. I attempted to file a Sold Notice via the AZ MVD portal, but the system shows “No active title exists,” confirming the dealership never processed the title transfer. I’ve filed formal complaints with the: Arizona Attorney General Consumer Financial Protection Bureau (CFPB) Federal Trade Commission (FTC) Better Business Bureau (BBB) Arizona Department of Transportation – Dealer Licensing I’ve retained full documentation, including signed contracts, screenshots from the AZ MVD, call logs, emails, and text messages from dealership staff. This experience reflects serious failures in compliance, transparency, and basic dealership responsibility. If this happened to me, it can happen to others. Proceed with extreme caution.

Johnathon was a great salesman patient over the course of multiple days working hard to try to get us the best deal possible on the car that we wanted.

Had a great experience working with Steven Bro and Noelani. Will definitely be back for future vehicles and sending my parents here for their next truck.