Grubbs INFINITI

Adolfo Hernandez made my car buying process so easy. He was very attentive, and positive. Nothing short of amazing!!! I would recommend him to family and friends.

We have bought our last four cars from GRUBBS INFINITI and we will buy all of our cars from GRUBBS INFINITI. Remember it is not the vehicle that keeps the customer it is the customer service that keeps the customer. And Grubbs Infiniti delivers five star and if there was more than five stars I would say they deliver 7,8,9, & 10 star service every time that our vehicle has been in the shop. If you’re looking for a dealership look no further.

Wonderful experience throughout the entire process. Armani was very knowledgeable and easy going. Everyone was very friendly. Dealership is beautiful and comfortable. Best car buying experience I’ve had.

Grubbs never disappoints. The sales team, service team and front desk staff are always pleasant, understanding. They set a love based culture for their clients

We had a great experience with Yesell and the rest of the team! She was very professional and did not pressure us. We were able to purchase our car and couldn’t be happier.

A+ dealership. The people at Grubbs Always go the extra mile to ensure customers are satisfied. I have visited to this dealership on multiple occasions and I have never had a bad experience. Thanks Grubbs Infinti for making customers feel special!! Paul was my last service advisor and had was Outstanding!!!

Great customer service!!! I felt welcome from the moment I arrived at the dealership. Adolfo was very friendly and helpful. He answered every question I had. He was very sociable and outgoing. Best car-buying experience I ever had!!! Will definitely be buying my next car from Grubbs Infiniti!!!!!

There was a noise coming from the cooling fan area of my QX-60 so I wanted it checked. I drove into the Grubbs service area and was met quickly by a service advisor that was knowledgeable and knew immediately what my concern was. He got me signed in and provided a loner until the repair was completed.

HORRIBLE... I don’t even know where to begin. We sold our old truck and purchased a new truck from this Grubbs and the second we drove the truck off the lot their customer service ended. They were supposed to mail a check to pay the remaining balance of the truck we sold them and they never did. My husband followed up more than 4 times in a month and a half. Each time they said the check was supposed to go out that day and it never did. Today my husband called to see if the check was sent. The man in finance/accounting said that he was sorry and the check would be sent out today. My husband told him that was not good enough and that he was driving up there in an hour so they could hand him the check and we could pay off the old truck loan (like they were supposed to about 2 months ago). We have already had to pay two additional truck payments since selling the truck in addition to the new truck payments. When my husband drove up there they told him that they could not give him a check but they would mail the check out today. My husband is there now refusing to leave until they hand him a check reimbursing us for the payments we’ve already made for the old truck and a tracking number for the check going to pay off the old truck. The lack of customer service is astounding. They told him on the phone that they would rectify the situation and that they were so sorry. Their version of rectifying the situation is doing their job that they should have done two months ago and doing absolutely nothing additional for how we were treated and them not doing their jobs. My husband asked them if they would wash his truck while he had to wait for the check and tracking number and they hesitated before finally giving in to washing his truck, which is the least they could do for their absolutely crappy service. When he was leaving, he realized they didn’t even wash his truck. He was given excuse after excuse and promise after promise with no actual follow through. If anyone decides to buy from Grubbs you better make sure the check is sent out before you leave otherwise you’ll be stuck paying over $600 more in truck payments then you ever planned because they decided not to do their jobs. They are just trying to sell vehicles and they don’t care about their customers.

HORRIBLE... I don’t even know where to begin. We sold our old truck and purchased a new truck from this Grubbs and the second we drove the truck off the lot their customer service ended. They were supposed to mail a check to pay the remaining balance of the truck we sold them and they never did. My husband followed up more than 4 times in a month and a half. Each time they said the check was supposed to go out that day and it never did. Today my husband called to see if the check was sent. The man in finance/accounting said that he was sorry and the check would be sent out today. My husband told him that was not good enough and that he was driving up there in an hour so they could hand him the check and we could pay off the old truck loan (like they were supposed to about 2 months ago). We have already had to pay two additional truck payments since selling the truck in addition to the new truck payments. When my husband drove up there they told him that they could not give him a check but they would mail the check out today. My husband refused to leave until they handed him a check reimbursing us for the payments we’ve already made for the old truck and a tracking number for the check going to pay off the old truck. The lack of customer service is astounding. They told him on the phone that they would rectify the situation and that they were so sorry. Their version of rectifying the situation is doing their job that they should have done two months ago and doing absolutely nothing additional for how we were treated and them not doing their jobs. My husband asked them if they would wash his truck while he had to wait for the check and tracking number and they hesitated before finally giving in to washing his truck, which is the least they could do for their absolutely crappy service. When he was leaving, he realized they didn’t even wash his truck. He was given excuse after excuse and promise after promise with no actual follow through. If anyone decides to buy from Grubbs you better make sure the check is sent out before you leave otherwise you’ll be stuck paying over $600 more in truck payments then you ever planned because they decided not to do their jobs. They are just trying to sell vehicles and they don’t care about their customers.