Grubbs INFINITI

Thank you for your outstanding service. Your professionalism and attention to detail exceeded my expectations. I appreciate Doug's expertise and efficient communication throughout the process.

Going in, I knew my situation was “ugly” and that it would take a miracle for them to present something I was happy with. Several other dealerships had tried to help but failed; of course, they didn’t put in the same effort as Grubbs did, which made a difference. When one of my friends asked me about the experience, I told them that although it was a long day, I’d do it all over again because the level of service provided was unmatched!

This was the worst car buying experience I’ve ever had. I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were a company of their word. WRONG! These people only care about getting a sale, customer service is an act with no follow through. First, the vehicle they offered me (to avoid losing a sale) had just arrived to the lot so who knows if they even looked at it. The salesman Jerry quoted me mileage that was about 10k less than what it actually was, there was a spot on the driver side where he carpet was rubbed off that they tried to cover up with a paper floor mat from the service center. The vehicle couldn’t accept a pending software update initially because the battery needed to be replaced and they offered to complete that plus other minor damages, and offered to put me in a loaner. They had my car for A WEEK to replace a battery and put glue on the car. No one was checking on the vehicle or communicating with me on the status or any updates, I had to continuously call and check on my vehicle. Only for me to pick up the vehicle and be told that I had to contact Tesla to see why the software update would not complete. When the Tesla technician arrived to my schedule appointment, he informed me that it’s best to purchase these used vehicles directly from Tesla because dealerships don’t understand the cars they just know they are high-selling tickets. When I told them that Grubbs had my car for a week to replace the battery, he proceeded to show me that it only takes less than 60 secs to replace a battery, IF YOU USE THE CORRECT ONE. The software update was done immediately after the technician put the battery in. Long story short, this was the WORST car buying experience I have ever had. These people did not have to work for this sale as they were handed a check straight out of the gate. I made this purchase in June and after multiple calls and texts and bullsh*t responses, I’m still waiting to be reimbursed for the battery. And the cherry on top, is that I called the DMV to see where my plates were for my vehicle, only for them to inform me that there is nothing in the database for the vehicle to be registered under me. DON’T WASTE YOUR TIME, ENERGY, OR MONEY ON ANYTHING DEALING WITH GRUBBS.

Great customer service and find ways to get the vehicle you want with a smile

Service team is excellent. Customer care is is over the top. Excellent to work with

The level of care I received at Grubbs was outstanding. The technicians were able to diagnose the problem, which had been elusive. I am very pleased with the service and Dany Prudencio, in particular.

The service manager who assisted me did a super job, I let him know I will be using him again.

Luke Snowden has been my service advisor for the past 6+ months. I’ve been a customer since 2016, on second vehicle (my choice to upgrade from a 2015 to a 2021), and I continue to have a favorable experience. I’ve had different advisors and my experiences with each of them have been stellar. Dany Prudencio (3+ years) was my advisor before Luke. They are professional, personable, respectful and honest. Responsive and just Nice gentlemen.

Our salesman, Jerry Snyder, and everyone at the dealership was friendly and super helpful with making sure we were satisfied. Jerry also made sure we knew everything about the operation of our new QX60.

This is my 2nd purchase from Grubbs. Both times has been awesome from start to finish