Grubbs INFINITI

Horrible Horrible Experience.!!! Buyers please be aware. I expected better from a dealership that claims to be number 1. I have owned two previous infinities and the best part of owning them was the customer service experience. The salesperson is a typical car sales men that will lie and tell you anything to get the sale. E.G. Great vehicle has leather you know!! I have yet to see an Infiniti without leather seat. Bottom line I went in with my mind set on buying per-owned certified vehicle from them. I called to made sure vehicle was still available. I never got a called back from the Sales persons Louis or Ryan. I decided to take the hour drive. Took 30 min for them to tell me that car that I was looking for was sold. Decided to look at another similar vehicle, found one that included the features and packages that I was looking for, I asked if vehicle was certified. I was told "yes". Salesperson told me the benefits of buying a certified vehicle. To my surprise there is an additional $1500.00 accessory fee added to the listed price if vehicle is certified. Bottom line take your time and try to tune out the noise. Number one objective is to sell you a car and see how far they can take advantage of you in the process. I later come to find out or have explained to me that there is a difference between certified and per-certified. If the sales department is practicing these deceptive practices i can only image the service center. $700.00 oil changes etc...

My wife contacted Grubb's INFINITI online and they contacted her back very quickly. We expected them to but one thing we noticed was how friendly and personable they were. Every step on the way they stayed in constant contact. Not the pushy type of contact you get from dealership but it more of a "hey we really want to help you get your next vehicle." We made an appointment and they kept us in constant contact. Raza went the extra mile he was very polite, down to earth and he made sure we were comfortable. I'll be honest before coming to the Grubb's I was a little nervous and scared because I didn't know what to expect going to a luxury dealership, but they made us feel right at home. They proved how much they really wanted our business! John Adewale was a fairly new employee at Grubb's but he wasn't afraid to get his hands dirty in this process either. John was also a very nice guy and helped me and my wife make up our minds on getting the vehicle that we really wanted. John took us to church.....(thanks John!) Christian came along and helped put the finishing touches on the deal. I have never had a car buying experience like I did at Grubb's. We had a lot of laughs and just a overall fun experience!. They even took us on a tour of the building which is an amazing facility!! It's also nice to know all the great perks that comes with the vehicle purchase like life time car washes and curb side service. Thanks guys and we appreciate being a part of the Grubb's family! - Brian & LaTyshua Hill

Excellent customer service and manager is great. They made me feel I was in good hands. thanks for everything. Definitely will be referring other people to go.

Super nice . No haggle. Fastest I've ever bought a car.

The worst experience ever! From the time we walked on the lot until 2 weeks later when we finally got the car was overrall bad experience! The F & I guy was very rude and did not like to be questioned about fees. Anything we asked about couldn't be done and they had some kinda excuse. Told we couldn't have our money back on down payment if we decided not to take the vehicle even though we never took possession of the vehicle. There are too many other dealers in N TX to chose from don't waste your time here!

I had a great experience with the team at Grubs. They made the process quick and easy. I applied online and they drove my new car to my house. I would recommend they to all my friends and family.

Incredible Customer service. Ivan Martinez made the process easy and pleasant. Highly recommend!

When looking for a new infiniti would strongly recommend Ken. His diligence on assisting with all your request is greatly appreciated. Has worked with several family always done the right thing

DONT WALK RUN FROM GRUBBS . BAD APPLE GENERAL MANAGER TO TWO SALES MANAGERS N SALES REPRESENATIVE PASSING THE BUCK! WORSE EXPERENCE IN BUYING CARS IN MY LIFE .

Loved my experience at Grubbs Infiniti! Aman went above and beyond to make sure I got the vehicle and the terms I wanted. I'm a customer for life now!