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Meet Gavynn Norris

Gavynn Norris headshot
Service Advisor
(320 reviews) certified badge
DealerRater™ Certified
This employee is recognized for ensuring great customer service.

Reviews

I asked them to wash my car when they did the oil change.

I asked them to wash my car when they did the oil change. They forgot to wash the car. Of all things, I left with a dirty car, and a bad memory.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

All were very professional and helpful fixed my problem

All were very professional and helpful fixed my problem fast. The driver that carried me home was a great driver and very pleasant.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.

I made appt.

I made appt. and got right in. service was quick, I would recommend James Wood.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Jay! I'm glad that you received quick service and had a positive experience at James Wood Chevrolet Denton. Your recommendation means a lot to us. We look forward to assisting you on your next visit. Sincerely, James Wood AutoPark Management | 940-591-9663

Very friendly and understood what I needed!

Very friendly and understood what I needed! The work was done in a timely manner! The coustemer service was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you found our team at James Wood Chevrolet Denton to be friendly and attentive to your needs. It's great to know that the work was completed promptly and that you experienced excellent customer service. We appreciate your feedback and hope to see you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

They didn’t have a loner car for me well my work got done

They didn’t have a loner car for me well my work got done and I had to use my wife’s car and we had to figure out how she got to work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We understand that not having a loaner car available caused some inconvenience for you, and we appreciate you sharing your experience. At James Wood Chevrolet Denton, we strive to provide the best service possible, and your comments help us improve. Please feel free to reach out to us directly if you have further concerns or need assistance. We hope to serve you better in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

Gavynn was great to work with kept me informed of my

Gavynn was great to work with kept me informed of my vehicle! I wish the service was a little faster but I understand it may take a little longer for a mid engine car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Massey! It's wonderful to hear that Gavynn was great to work with and kept you informed about your vehicle. We appreciate your understanding regarding the service time, especially for mid-engine cars. We hope to see you again at James Wood Chevrolet Denton for your next vehicle needs! Sincerely, James Wood AutoPark Management | 940-591-9663

We have a GMAC dealership 4 miles from our home but we

We have a GMAC dealership 4 miles from our home but we choose to drive 25 mikes because your service is better and your staff more enjoyable and efficient!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your glowing review, Joan! We truly appreciate you choosing to drive 25 miles to James Wood Chevrolet Denton for our exceptional service and dedicated staff. It means a lot to us that you recognize our efforts to provide a better experience. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663

Staff are courteous and the building is bright and clean.

Staff are courteous and the building is bright and clean. Fixed the problem the first time

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your feedback about our courteous staff and the clean environment at James Wood Chevrolet Denton. It's great to hear that we were able to fix the problem on the first visit. We look forward to assisting you on your next visit. Sincerely, James Wood AutoPark Management | 940-591-9663

We couldn't have asked for a better outcome thank you

We couldn't have asked for a better outcome thank you again-they went above and beyond

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with us at James Wood Chevrolet Denton. Our team always strives to go above and beyond for our customers, and it’s rewarding to see that reflected in your feedback. We look forward to serving you again in the future! Sincerely, James Wood AutoPark Management | 940-591-9663

Easy to make appt, easy experience, everyone is very

Easy to make appt, easy experience, everyone is very nice. When Will the recall parts be ready?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We're glad to hear that you had an easy experience with us at James Wood Chevrolet Denton and found our team to be friendly. Regarding your question about the recall parts, please feel free to contact us directly, and we can provide you with the most up-to-date information. We look forward to seeing you again soon! Sincerely, James Wood AutoPark Management | 940-591-9663