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I think they are a good dealership I just hate I couldn’t
I think they are a good dealership I just hate I couldn’t get a lower payment on the vehicle I wanted
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The James Wood Buick GMC Denton Team
The problem I’m having at James Wood GMC is the service
The problem I’m having at James Wood GMC is the service department. I bought a new GMC AT4 and on my first oil change o came home and after the truck sit in my driveway overnight I noticed I had an oil leak. I drove the truck back to James Wood and informed them of the problem and also that the mechanic noted that he check my air filters and with all the dust on my engine I asked them to explain to me how that was done with no hand prints on the air filter compartment. Also I had caulked the left rear tire and it was noted that they rotated my tires yet the left rear was still on the same spot. The service manager gave me a $25 master card to fix mr problem haha. Now o have to bring the truck in to gave the transmission checked because it is slipping. I’m told to bring it in tomorrow Monday but it will sit for at least 2 days before they get around to looking at it and I get no loaner so I will be without a car for at least 2 days or longer. The service manager advices me of this. So I had taken it for another iPod charge a week ago and xxxx after backing out of my driveway last night I see I have another leak. So we will see what happens tomorrow morning when I take it in. The sales department is good but the service department is horrible. My daughters are both looking to but new cars one wants a Yukon but now she will look to another dealership. I will also be looking for a different dealership as I’m looking to but another TA4 2023
Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The James Wood Buick GMC Denton Team
I’ll talk anytime you would like. Not sure it will do any good as the service department still had the same problems it’s been haves but we can talk. I can stop by you office to talk face to face or by phone. It’s your choice
Excellent experience from reservation to delivery!
Melanie Wood was an absolutely pleasure to work with. I contacted multiple dealerships trying to locate a new AT4X which is hard to come by. Melanie was the only person that went the extra mile and located one that was not yet reserved. She kept me posted throughout the build and provided an excellent / hassle free delivery experience. This is my second purchase with Mel and James Wood and I will do it again without hesitation. Nice work to the team at James Wood GMC, keep up the good work.
Thank you for leaving us this great review, Joe W.. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The James Wood Buick GMC Denton Team
I had a great experience at James Wood.
I had a great experience at James Wood. My sales person was Jeff Mulkey and I also had the experience of meeting the sales manager Greg (who quickly resolved a few issues/concerns). The only I have to say negative is that online the miles showed 16,000 but when I picked the vehicle it there were 19,000😲. I wanted the vehicle so I went ahead and purchased it. Yes I would recommend James Woods to my family/friends.
We cannot thank you enough for your wonderful review of James Wood Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, James Wood AutoPark Management | 940-591-9663
Correction: the sales person was Greg not Gary-sorry
Outstanding customer service
Just purchased a new vehicle at James Wood Denton with Melanie in the gmc building, outstanding customer service! Everyone there treats you like family! Strongly recommend purchasing your next vehicle with her!
Sean, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose James Wood Cadillac. Please feel free to contact us if you have any questions on your new purchase. Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
Great Customer Service
We have purchased two vehicles from here. Melanie was our salesperson the first time, and when it was time to buy the second vehicle I made sure to reach out to her again. She is amazing to work with, doesn’t pressure you and each time was able to get us into the vehicles that we wanted.
Thank you for leaving us this review, Megan. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The James Wood Buick GMC Denton Team
Great job guys. I haven't got any complaints
You were patient with my situation and made sure I had a vehicle when I left. I said I needed it that day and you made it happen. Thank you.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The James Wood Buick GMC Denton Team
Easy and fast
The fastest and best experience I have ever had buying a vehicle. Very professional and great communication. Melanie Gregg did an outstanding job and is very knowledgeable about the vehicles being sold.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
Fast turn around time. Jesse was very helpful in explaining the process that might have to happen. I was very happy with the repair to the mirror
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The James Wood Buick GMC Denton Team
Best car buying experience!
This was by far the BEST car buying experience I have ever had! Phillip was the absolute best to work with and so friendly! I actually went to him after attempting to buy a car in my area and they simply would not work with me. Phillip made the car buying process extremely easy, was patient with all the questions I had and quick to respond throughout my experience. I would rate his service 100 out of 10 if I could! We will definitely be buying all future cars from him!
Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com