Pohanka Toyota of Salisbury

Reviews

2.6 out of 5 2.6
31 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 12, 2018

    WILL NOT STAND BY WHAT THEY SOLD. BOUGHT A BRAND NEW TOYOTA COROLLA AND THE PLASTIC OVER THE WHEEL FELL OUT. THIS CAR HAS LESS THEN 5000 MILES AND HAS... NOT BEEN INVOLVED IN ANY PROBLEM AT ALL. THEY ARE NOT TELLING ME IT IS NOT POSSIBLE AND THAT I WILL HAVE TO PAY THIS MYSELF.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    May 15, 2018

    Had a flat tire. When I walked in I approached a service technician and she didn’t look up so I had to ask for help. She said she was leaving, so Melissa... helped me. Pohanka said I needed 4 new tires. Used their shuttle service, the driver was very personable. When I returned, Melissa was not there, so again I approached the same service technician. Again, she didn’t acknowledge me. I told her I didn’t see Melissa so I was hoping to see if my car was done. She told me Melissa was at lunch and should be back in awhile. Long story short, she passed me off to someone else, who also wasn’t eager to assist me. So I’ve been waiting for Melissa for over half an hour now. I guess their technicians only know how to help their assigned customers. I’ve been to Modesto Toyota and Merced Toyota, their customer service is A++. Sorry, Salisbury Pohanka Toyota gets a D-.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 30, 2017

    WOW! Came home with my new Camry with no hassles! Want to thank Pohanka Toyota for the easiest, most efficient car buying experience ever. Thanks to... Andrew and the rest of the Pohanka team. I must add that this was not our first time buying from this dealership. Our first experience was earlier this year, Andrew made the process so quick and easy; we came back! Thank you Andrew and Pohanka Toyota!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 31, 2017

    Great experience buying my used car with sales consultant Matt Aldaresi! He was super helpful with questions and negotiations. I highly recommend working... with Matt when looking for cars at Pohanka Honda in Virginia.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    August 26, 2017

    Brought car for oil change and tire rotation. They added on minor services, not uncommon and I normally choose to trust them for that. I am still waiting... and it's been three (3) hours. Friendly staff but this is my last visit here.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    July 17, 2016

    Apparently this dealership doesn't need or want customers. If they did you would think they would follow up on leads. Their loss.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2016

    Kris Elliott was the best salesman I have ever had! He helped us get the right vehicle at a price I could afford! He was very knowledgeable and helpful.... He was not your average car salesman who is usually very pushy.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    April 16, 2016

    I recently came in to test drive a 2013 Tacoma. The experience with my salesperson, Colin, was very professional when it came to all the aspects of the... vehicle process. I was though, quite disappointed that after my initial offer, that management did not bother to come out and introduce themselves at all or to make a better offer, Seemed my walking out the door dissatisfied at a vehicle I really like, albeit maybe a bit out of my range, was of little importance. I know dealers want to move vehicles and my trade offer was rather insulting, knowing it will be marked up regardless of what they give me for it. This was not the experience I expected, having a friend whose purchased a couple of vehicles at Pohanka with no issues.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    April 9, 2016

    The salesperson I had at Pohanka Toyota of Salisbury was professional.They knew what they were doing. I liked the waiting area where the snacks are while... I was waiting for service on my car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    June 10, 2014

    I had the great pleasure of dealing with Chris Hagel and the gentlemen in the detail shop. My sister won a certificate on facebook when she counted the... correct amount of jelly beans. She lives in Florida so I got to use her winnings which was a full car detail. Her and I were treated kindly and professionally..... Not to mention that I am thrilled with how my vehicle looks.....Thanks guys....all of you are wonderful!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Terry! We had a lot of fun doing the Jelly Bean count, too! Congrats on being the winner (well, at least for being the one to be able to get a clea...n car out of it) :-) Thank you so much for taking the time to write a review about your experience. We LOVE to hear that our customers are happy. We hope to continue to see you around and keep you happy. Don't forget to remind your sister that, although it may be a long ride to come for a full detail, we can deliver her next car to her when she is ready. We could use a trip to sunny FL! Have a great weekend!!

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