Reviews

Average Ratings

3.3
28 lifetime reviews.
  • Toyota Corolla s

    Great experience buying my used car with sales consultant Matt Aldaresi! He was super helpful with questions and negotiations. I highly recommen...


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    Great experience buying my used car with sales consultant Matt Aldaresi! He was super helpful with questions and negotiations. I highly recommend working with Matt when looking for cars at Pohanka Honda in Virginia.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3 hours and still waiting

    Brought car for oil change and tire rotation. They added on minor services, not uncommon and I normally choose to trust them for that. I am still ...


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    Brought car for oil change and tire rotation. They added on minor services, not uncommon and I normally choose to trust them for that. I am still waiting and it's been three (3) hours. Friendly staff but this is my last visit here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Submitted inquiry without a response ¿

    Apparently this dealership doesn't need or want customers. If they did you would think they would follow up on leads. Their loss.


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    Apparently this dealership doesn't need or want customers. If they did you would think they would follow up on leads. Their loss.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Exceptional service

    Kris Elliott was the best salesman I have ever had! He helped us get the right vehicle at a price I could afford! He was very knowledgeable and he...


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    Kris Elliott was the best salesman I have ever had! He helped us get the right vehicle at a price I could afford! He was very knowledgeable and helpful. He was not your average car salesman who is usually very pushy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Disappointed with Management service.

    I recently came in to test drive a 2013 Tacoma. The experience with my salesperson, Colin, was very professional when it came to all the aspects o...


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    I recently came in to test drive a 2013 Tacoma. The experience with my salesperson, Colin, was very professional when it came to all the aspects of the vehicle process. I was though, quite disappointed that after my initial offer, that management did not bother to come out and introduce themselves at all or to make a better offer, Seemed my walking out the door dissatisfied at a vehicle I really like, albeit maybe a bit out of my range, was of little importance. I know dealers want to move vehicles and my trade offer was rather insulting, knowing it will be marked up regardless of what they give me for it. This was not the experience I expected, having a friend whose purchased a couple of vehicles at Pohanka with no issues.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Top sales experience

    The salesperson I had at Pohanka Toyota of Salisbury was professional.They knew what they were doing. I liked the waiting area where the snacks ar...


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    The salesperson I had at Pohanka Toyota of Salisbury was professional.They knew what they were doing. I liked the waiting area where the snacks are while I was waiting for service on my car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jelly Bean Count-Car Detail

    I had the great pleasure of dealing with Chris Hagel and the gentlemen in the detail shop. My sister won a certificate on facebook when she counte...

    Dealer Response

    Hi Terry! We had a lot of fun doing the Jelly Bean count, too! Congrats on being the winner (well, at least for being the one to be able to get a ...


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    I had the great pleasure of dealing with Chris Hagel and the gentlemen in the detail shop. My sister won a certificate on facebook when she counted the correct amount of jelly beans. She lives in Florida so I got to use her winnings which was a full car detail. Her and I were treated kindly and professionally..... Not to mention that I am thrilled with how my vehicle looks.....Thanks guys....all of you are wonderful!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Terry! We had a lot of fun doing the Jelly Bean count, too! Congrats on being the winner (well, at least for being the one to be able to get a clean car out of it) :-) Thank you so much for taking the time to write a review about your experience. We LOVE to hear that our customers are happy. We hope to continue to see you around and keep you happy. Don't forget to remind your sister that, although it may be a long ride to come for a full detail, we can deliver her next car to her when she is ready. We could use a trip to sunny FL! Have a great weekend!!


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  • Quick and concerned response

    Thank you Meghan for your quick response and resolution to my issue. Your follow up along with David were much appreciated. Pohanka gave me a loan...

    Dealer Response

    Chris, You have no idea how happy I am that we are able to make things right for you and your wife. I will be sure to pass the message on to David...


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    Thank you Meghan for your quick response and resolution to my issue. Your follow up along with David were much appreciated. Pohanka gave me a loaner vehicle while they coordinated the repair of the nav/audio system. The vehicle was ready to pick up a few days earlier then scheduled. When we arrived all components were working correctly and the vehicle had been cleaned and detailed inside and out. Thanks again for turning a negative experience into one with a happy ending.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris, You have no idea how happy I am that we are able to make things right for you and your wife. I will be sure to pass the message on to David. I know he was as concerned as I was that we get things right. I know I have mentioned this several times in our communications, but please feel free anytime in the future to reach out to me directly if you need help with anything at all. Thank you so much for giving us the opportunity to work things out and for your business! We very much appreciate it... as well as the new review :) Have a great day!!


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  • Lots of mistakes and no customer focus

    Bought an 09 Highlander from Pohanka Toyota. The salesman couldn't have been nicer but the management is another story. They let me take the vehic...

    Dealer Response

    Chris, My name is Meghan Fitzgerald and I am the Internet Director here at Pohanka of Salisbury. First, let me thank you for your business and for...


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    Bought an 09 Highlander from Pohanka Toyota. The salesman couldn't have been nicer but the management is another story. They let me take the vehicle home to test and I realized that the navigation and cd player were not working. I found this unusual since from what I could tell the vehicle had been on their lot for 2-3 months. They had no clue and told me that it had to be replaced. Replacement cost was $3000 but they could get an aftermarket for $1000. They said they were not willing to negotiate that because they were already losing $ on the car. Seems their estimator had given the previous owner way to much on the trade. They told me they were going to sell the car to a wholesaler. I had to then sell them on the idea of splitting the $500 for the replacement which was supposedly a brand new system with more bells and whistles. We finalized the deal. I take the vehicle back to have the nav system replaced as agreed. The tech goes behind the dash and finds that the only problem was a wire was not connected properly. Management decides to fix the wire and not put the new system in. Problem is no one tells me, the customer, what happens, so I drive the vehicle home thinking I have a new system only to find out its the old system and to make matters worse the cd player still doesn't work. Now they are pushing me off on the outside tech who has to pull the whole thing out of the dash. I have to ride around for a week with a hole in the dash and then figure out how to get back with the tech to have it reinstalled. Bottom line, they continually tried to make me pay in time, money, and inconvenience for their multitude of mistakes.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris, My name is Meghan Fitzgerald and I am the Internet Director here at Pohanka of Salisbury. First, let me thank you for your business and for taking the time to share your concerns. Without the communication we would not be able to improve and make things right. On behalf of Pohanka, I would like to apologize for the experience you have had and I promise you I have been working since I received your review to track down all of the parties involved to make things right. I have been in contact with the GM of Toyota sales as well as the Service Manager at Toyota and the GM of all of the stores as well as the Service Director, your Salesperson, and the technician who originally diagnosed the vehicle. With all of these parties working together we take full personal responsibility and admit that there was a mistake made while diagnosing the CD player/navigation. The Service Manager had a meeting with the technician responsible and handled that situation as I would have wanted it handled if I were the customer. I know that both the Service Manager and your Salesperson have been calling and making efforts to reach you to help rectify the situation with you. Again, I personally apologize for your experience and I promise we will do whatever we can to turn this around. Our customers are so important to us and we want each and every one to be happy. Please let me know if there is anything else you need or anything at all that I can do personally. You can reach me via e-mail at mfitzgerald@pohankaofsalisbury.com or by phone 410-202-3625. Thank you again for your business, voicing your concern, and in advance for the opportunity to rectify all of this. P.s- you should have also received messages from both Dave in Sales at 410-202-3434 and Tom in Service 410-202-3282. Those are their direct lines if you would like to reach back out to them whenever you can, I know they want to provide you with some options.


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  • services

    I came to the Hyundai service on Dec. 31,2013. I was greeted by a very nice young man and asked me why and what was my cars problem. I told him I ...

    Dealer Response

    Irene, First, thank you so much for being our customer and for sharing. We appreciate it. I am very sorry that you were not 100% satisfied with yo...


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    I came to the Hyundai service on Dec. 31,2013. I was greeted by a very nice young man and asked me why and what was my cars problem. I told him I was to have my starter looked at due to a delay in starting. I turned off my car and restarted it for him so that he could hear it for himself. He responds " Oh, I see" I had already had a diagnostic check performed by another automotive center and the test indicated a problem with the voltage in the starter. My appt.was at 9a.m. at about 10:30 I am told that I need a new BATTERY NOT A STARTER well, I trust the mechanics only because they work for Pohanka. At roughly an hour later my car is finished and the bill $204.00. $60.00 for the diagnostic test and the rest is battery and taxes. I ask " how many years on the battery?" Young MSN gives me a guess and I'm not satisfied with that answer so I ask him to please go ask. The real answer is 84 months. I didn't know they even made a battery that lasts that long. So, here is the dissatisfied part of this experience. Less than 24 hours later my car won't START and it's Jan.1,2014.....office is closed due to the holiday. Now I have to call out from work tomorrow and take care of business. Be assured I will be on the phone tomorrow at 0730.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Irene, First, thank you so much for being our customer and for sharing. We appreciate it. I am very sorry that you were not 100% satisfied with your experience and understand your frustration. After receiving your review I immediately contacted our Service Manager at our Hyundai store as well as our Service Director who oversees all of our stores. It is our commitment to keep our customers happy and wanted to make sure we corrected this situation right away. Jeremy e-mailed me back right away saying that he had already spoken to you and that he had already helped you out. I asked that he give a reply back to your concerns (keep in mind, he did give me a heads up that he isn't good with words ;) ) Here is his reply: Irene, I am very sorry for the car trouble you experienced due to this situation. It is extremely important to us to fix a vehicle correctly the first time. We have since repaired your vehicle and I am confident that you are completely satisfied with the solution we provided. Thank you for giving us the opportunity to make this right. Jeremy Gilmore Service Manager


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