Pohanka Toyota of Salisbury

Kris Elliott was the best salesman I have ever had! He helped us get the right vehicle at a price I could afford! He was very knowledgeable and helpful. He was not your average car salesman who is usually very pushy.

I recently came in to test drive a 2013 Tacoma. The experience with my salesperson, Colin, was very professional when it came to all the aspects of the vehicle process. I was though, quite disappointed that after my initial offer, that management did not bother to come out and introduce themselves at all or to make a better offer, Seemed my walking out the door dissatisfied at a vehicle I really like, albeit maybe a bit out of my range, was of little importance. I know dealers want to move vehicles and my trade offer was rather insulting, knowing it will be marked up regardless of what they give me for it. This was not the experience I expected, having a friend whose purchased a couple of vehicles at Pohanka with no issues.

The salesperson I had at Pohanka Toyota of Salisbury was professional.They knew what they were doing. I liked the waiting area where the snacks are while I was waiting for service on my car.

I had the great pleasure of dealing with Chris Hagel and the gentlemen in the detail shop. My sister won a certificate on facebook when she counted the correct amount of jelly beans. She lives in Florida so I got to use her winnings which was a full car detail. Her and I were treated kindly and professionally..... Not to mention that I am thrilled with how my vehicle looks.....Thanks guys....all of you are wonderful!!

Thank you Meghan for your quick response and resolution to my issue. Your follow up along with David were much appreciated. Pohanka gave me a loaner vehicle while they coordinated the repair of the nav/audio system. The vehicle was ready to pick up a few days earlier then scheduled. When we arrived all components were working correctly and the vehicle had been cleaned and detailed inside and out. Thanks again for turning a negative experience into one with a happy ending.

Bought an 09 Highlander from Pohanka Toyota. The salesman couldn't have been nicer but the management is another story. They let me take the vehicle home to test and I realized that the navigation and cd player were not working. I found this unusual since from what I could tell the vehicle had been on their lot for 2-3 months. They had no clue and told me that it had to be replaced. Replacement cost was $3000 but they could get an aftermarket for $1000. They said they were not willing to negotiate that because they were already losing $ on the car. Seems their estimator had given the previous owner way to much on the trade. They told me they were going to sell the car to a wholesaler. I had to then sell them on the idea of splitting the $500 for the replacement which was supposedly a brand new system with more bells and whistles. We finalized the deal. I take the vehicle back to have the nav system replaced as agreed. The tech goes behind the dash and finds that the only problem was a wire was not connected properly. Management decides to fix the wire and not put the new system in. Problem is no one tells me, the customer, what happens, so I drive the vehicle home thinking I have a new system only to find out its the old system and to make matters worse the cd player still doesn't work. Now they are pushing me off on the outside tech who has to pull the whole thing out of the dash. I have to ride around for a week with a hole in the dash and then figure out how to get back with the tech to have it reinstalled. Bottom line, they continually tried to make me pay in time, money, and inconvenience for their multitude of mistakes.

I came to the Hyundai service on Dec. 31,2013. I was greeted by a very nice young man and asked me why and what was my cars problem. I told him I was to have my starter looked at due to a delay in starting. I turned off my car and restarted it for him so that he could hear it for himself. He responds " Oh, I see" I had already had a diagnostic check performed by another automotive center and the test indicated a problem with the voltage in the starter. My appt.was at 9a.m. at about 10:30 I am told that I need a new BATTERY NOT A STARTER well, I trust the mechanics only because they work for Pohanka. At roughly an hour later my car is finished and the bill $204.00. $60.00 for the diagnostic test and the rest is battery and taxes. I ask " how many years on the battery?" Young MSN gives me a guess and I'm not satisfied with that answer so I ask him to please go ask. The real answer is 84 months. I didn't know they even made a battery that lasts that long. So, here is the dissatisfied part of this experience. Less than 24 hours later my car won't START and it's Jan.1,2014.....office is closed due to the holiday. Now I have to call out from work tomorrow and take care of business. Be assured I will be on the phone tomorrow at 0730.

Based on the nature of my job, it is difficult for me to talk on the phone for extended periods of time, or during various times of the day, in order to ask questions about and/or negotiate the purchase of a new car. For this reason, it is much easier for me to communicate via email most of the time. I began my search locally for a new Honda, but was somewhat displeased with the efforts (or lack thereof) of the salesman on email. I made contact with Pohanka Honda of Salisbury, MD, and almost immediately, Mr. Ryan Kelly, contacted me and began answering my questions and helping me out. He soon referred me to salesperson Ms. Melissa Williams, but still continued to follow-up with me to ensure that my questions were being answered appropriately. She too couldn't have been more pleasant and accommodating to me. Although more than an hour from home, I decided to take the trip to the dealership to meet Mr. Kelly and Ms. Williams and dicuss my trade-in, and I was not disappointed. They both treated me with care and kindness even though I continued to bombard them with questions. And although they didn't have the Honda Civic that I wanted in stock, they were able to get it for me within a couple days. It turned out to be one of the best car-buying experiences of my life as far as customer service goes, and was cerrtainly worth the trip! Many thanks to Mr. Kelly and Ms. Williams!

Test auto. Good deal on trade end.easy salesperson to do business wuth.nno high presure

Was turning in my lease on my camry so i was interested in purchasing a highlander. Talking with the saleman was like pulling teeth very rude kept cutting me off when i tried to talk. They lost the sale to another dealership.