Reviews
Write a reviewThe dealer itself was great, nice.
The dealer itself was great, nice. I contacted dealer and received the email back right away. But when I tested drive, asking the salesman about the car, he didn’t tell me anything. After I purchased, I found out the imperfections of the car, not even knew the history of the car. After the purchase, I called my salesman requesting the info of the options that I paid for to send to me. Up until now I didn’t hear anything from him, I still don’t have the information, little disappointed.
Service took from 2:30 pm till 4pm.
Service took from 2:30 pm till 4pm. Too long. Customer service by Lori was great!
Haresh my service coordinator is the best.
Haresh my service coordinator is the best. He’s well educated and able to explain the needs of service and why. Makes you feel he genuinely cares and makes you feel that you can trust all his recommendations. I feel that is something lacking in all areas if the automotive industry. Trust is what I need as a single woman. He is priceless to your dealership!
With no advance warning, surcharge for using a credit
With no advance warning, surcharge for using a credit card. Cheap auto group. Should be ford's not lexus dealership
Jose, service advisor took the time to answer all my
Jose, service advisor took the time to answer all my questions, and explained recommended services needed. Excellent service!
I’m satisfied with the service advisor Lori Devega
I’m satisfied with the service advisor Lori Devega guickly and effective also liked the coffee
It was a wonderful experience.
It was a wonderful experience. I was treated respectfully, the claims advisor understood my problem and immediately scheduled an appointment. I received a follow up on my service with the video on what was wrong with my vehicle. I called Jose back. Very nice individual. He explained the issues with my vehicle and was very courteous and helpful. I will come back to Lexus for future service.
Trustworthy and reliable service and I trust they will
Trustworthy and reliable service and I trust they will help advise me to budget friendly options on needed repairs
Best service ever
On a day I needed to be somewhere important, my car decided to act up and almost not start. I called Lexus of Arlington Hts Il and they immediately got me into service and provided me with a loaner car. Jose, my service rep, then found out what was wrong and my car was fixed, with the issue under warranty, and I was back in my car the very next day. This is why I drive a Lexus. The service in unsurpassed.
Carol, thank you so much for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!
Thank you very much for your service, and Keep up the
Thank you very much for your service, and Keep up the good work! Very pleased dealing with Tom Prondzinski. Marry Christmas
Thank you, Carl! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!