Reviews
Write a reviewGreat people very friendly i was pleased with the way I
Great people very friendly i was pleased with the way I was greeted , completely satisfied with the service on my car
Peter, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Your team us always pleasant and professional.
Your team us always pleasant and professional. I enjoy time in your comfortable lounge area and appreciate the prompt and courteous service.
Excellent The person who took care of my service
Excellent The person who took care of my service appointment was very knowledgeable and professional
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Lori provided excellent service.
Lori provided excellent service. Every time I come in she helps get my car serviced. She does everything she can to get my car serviced as fast as possible. She always has a positive attitude and is a pleasure to talk to.
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.
Excellent customer service and quick turnaround service
Excellent customer service and quick turnaround service for your automobile needs. Thanks again and looking forward to visiting the dealership in the near future
Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!
Put a $1K deposit back in July for an NX350h.
Put a $1K deposit back in July for an NX350h. Insisted that he confirm in writing that the deposit was refundable, which he did. Fast forward early November. I asked for my deposit to be refunded. Vlad said I had to stop by to have my cc swiped. I stopped by on a Saturday and he then claimed the system had just changed and they didn't need to swipe my credit card. Ok, they promised to post the refund on Monday. Of course nothing happened. Called a week later and they promised to get back to me by end of day which they did not. At this point I am disputing the charge through the credit card company.
Excellent service from Eddie Garcia
Eddie, the Lexus service advisor, went above and beyond to help our brand new NX350 fixed. He not only explained the issues and needed repairs in detail but also followed through every step of the way to make sure the vehicle got fixed in a timely manner. Eddie was very courteous, professional, and attention to detail. Overall, we were satisfied with the service that the Lexus service department provided.
Jion, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!
I have been bringing multiple Lexus cars here for service
I have been bringing multiple Lexus cars here for service over 5 years. Appointments are always kept at the time booked. Haresh is helpful to order repairs required and repairs recommended to fit the budget.
It's great to hear that Haresh was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!
Ed is the man!
We’ve seen Ed twice for servicing. He is professional, informative and just being a great guy. A great asset to the dealership. Future appointments, want Ed.
Chris, Thank you for taking the time to share your thoughts on working with Ed and our service team. We're glad to hear we delivered such a great experience!
Polite and helpful people treated me well during my
Polite and helpful people treated me well during my visit. I look forward to my next visit.
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Arlington, we look forward to having you as a valued customer for many years to come!