Reviews
Preventive Maintenance
Called day ahead of time loaner was reserved time set for drop off arrived at dealership explained what maintenance was needed with service advisor loaner was ready brand new LX for use notified of the safety inspection through video was notified of my vehicle was ready for pickup car was washed and clean throughout invoice was exactly for maintenance stated very happy with our end result.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sam, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great job!!!
Subaru Outback filter and oil change, excellent service as always including a full wash!!! very quickly and efficiently, they even offered a temporary car that I didn’t use, everything was at a high level. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Exceptional
Exceptional service this is my 8 leased car. Service is above exceptional Recommend this dealership for your needs of a new car and service the workers are very knowledgeable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Cheryl, we're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation, and have an amazing day!
EXCELLENT
TOOK CARE OF MY LEXUS VERY QUICKLY. WOULD RECOMMEDN EVERTIME TO EVERY CUSTOMER. DONT EVER GO TO ANOTHER LEXUS DEALER. THANK YOU FOR ALL YOUR HELP. 10S ALL AROUND TO THE SERVICE DEPARTMENT ESPECIALLY TOM.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Akema, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Arlington! Thanks again for the recommendation, and have an amazing day!
lexus 350 nxh
mohammed was the best. very polite and knowledgeable. Got me the car of my dreams. very happy with the service i had on my prior lexus.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kathy, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Unnecessary credit card surcharge
Excellent service and car wash, as usual. 3% surcharge for credit cards is unnecessary. I will not use this dealership for major repairs until this is discontinued.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Evans, we appreciate you taking the time to leave us this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (219) 228-4496.
Wonderful experience
I had a very pleasant experience purchasing from the dealership. The salesman Peter was excellent. Honest and to the point. I recommend him and the dealership when looking for a used or new Lexus vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!
Oil Change Maintenance
Great dealership. Jose from service department is the best. He will make sure your car is well taking care and always provides top service. Thanks for servicing my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Having my car serviced
Exceptional service as it has always been for 24 years . I loved the inspection video and the texting progress of my service. Service advisor Haresh is very conscientious and has great customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Regina, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
EXCEPTIONAL SERVICE
Mr. Trivedi is excellent. He delivered vehicle as promised. I think he is the best. he provides best service. He delivers what he promises. if he cannot do anything he will tell you beforehand and never promise that.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Arlington! If you have any further questions, please give us a call. We're always happy to help!