The salesperson was friendly, helpful, and informative. They were understanding of my situation, wants, and needs. They understood my goal of the visit... and were able to met it. I left with the car I wanted.
Staff is seemingly nice enough. Bought a used 2007 Ford Expedition here. Test drive went fine, so we purchased the car. On the way home from the dealership,... brakes/wheels were smoking when I got home (20 mins away). We called the dealership and were told "Brakes get hot. You test drove it and bought it without warranty" and basically we are on our own. That's fair I guess and technically they are right, but when I buy from a dealership I expected a more responsible and accountable approach than that. Bought the car 6/26/19. Had to bring it in for repairs 6/27/19. Had to bring it in again for a different repair 7/5/19. And again 7/15/19 for a total of $1,197 in repairs. I brought this to the attention of the salesperson (Newton Rose) when he told me my plates were ready. His response was "Ok". So advising people to maybe buy a used car elsewhere. I can;t speak for their new car sales.
My family and I were shopping for a new car for my daughter. We were just test driving cars. We had narrowed it down to a Masada 3, Honda Fit, Hyundai... Elantra, and a Toyota Yaris. We pulled in to test drive the Yaris. George came out and we explained we were not there to buy. Rather we were there to conduct research. George agreed and he introduced us to the Toyota Corolla IM. We test drive it and of course my daughter loved it. Folks I am a Soldier with over 20 years of service and there is an unwritten rule that you never buy in a military town. George came out with an offer...I hastily went to Cars.com and conducted pricing research. I made one counter offer...The deal was done. Great car buying experience!!!!! Thanks George
When i bought my car at this dealership i never thought i was going to drive home with noise brakes and that the dealership would be ok with it. I don't... get compliments on my vehicle instead i get questions on why my new car sounds like crap. Thanks toyota of Killeen! Don't im telling everyone i know ab look my experience with you guys.
Where to start. I guess first off I worked with with Rocky, dont do it. I was in an accident and my Camry was totalled so I was in the market for a new... car. I went in on Friday 6 Oct and I was on a bit of a timeline because the insurance would only pay for the rental until Tuesday 9 Oct. I was looking for a specific car which they "found" for me at a different dealer. I was told they would ship it in and could have it in on Monday. Rocky couldnt be in on Monday for personal reasons so he requested I come in Tuesday. I called Monday night to make sure everything was still on track and that the car was there, I was told yes and it would be. So Tuesday morning I returned my rental and was given a ride to Toyota. When i got there Rocky said he was just "looking for the keys". After sitting around for 30 minutes he finally came back and said the car wasnt there, that the other dealership had sold it. What's so frustrating about it is that obviously they knew, or should of known, the car wasn't there before the day i was supposed to pick it up and they didn't bother to call or look for a different one or anything until i got there. Also frustrating, I had already dropped off my rental because i wastold the night before everything was good to go.absolutly. Absolutely terrible service. So incredibly frustrating. They did nothing to make amends, and strongly recommend going somewhere else if you are in the market. Forgot to mention I even put a deposit down on the car on Friday and we had already figured out all the #s. Guess the deposit meant nothing to the good people at Toyota of Killeen. Go elsewhere
This my 4th Toyota purchase from Mr. Newton Rose at Toyota of Killeen, TX. So this ought to say enough. However, since I am always at peace purchasing... a vehicle from this Dealership or from Mr. Newton, I feel I should write more about this Dealership and it's staff. It's all about Excellence with this Dealership, from front to rear, top to bottom; from Sales to Finance, from Management to Courtesy Driver(s), from Parts to Service Department. Thank you Mr. Newton and Toyota of Killeen for always providing a great buying experience.
My parents have bought all their cars from Toyota of Killeen. This was my first time buying from them and the process was very comforting. Unlike most... dealerships they didn't hover over me and made the whole process enjoyable. Billy Clifton and Newton Rose were outstanding to deal with and met all my needs and answered any and all questions I had. I would recommend them and buy from them again most certainly. The new facility was impeccable.
Great service and a fast and easy process. It did not take long from when I asked about the vehicle I wanted to when I left the lot in my brand new truck.
Thanks for the great review of your experience at our dealership. We appreciate your business!
Toyota of Killeen has been a great place Newton Rose has been our sales representative and this has been a one of a kind experience. I asked for a low... payment and has completely exceeded my expectation. I would most definatley send more customers this way. Come see Newton Rose.
Thanks for sharing your experience at our dealership with other potential customers. We appreciate your business!
I was looking to buy a new tundra so I stopped at Toyota of Killeen to look at trucks. I was helped buy Newton Rose and his service was top notch. Newton... wasn't pushy and was very quick with his service. I would strongly recommend anyone looking for a new car to stop by and give Newton a try.
Thanks for taking the time to review how our dealership operates. We appreciate your business!