Toyota of Killeen

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Reviews

4.8
(455 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Thank you very much Newton for being patient and...

Thank you very much Newton for being patient and understanding towards my purchase of the 2022 Toyota Tundra 1794. I understand dealing with allocations and a new way of selling vehicles. Newton kept his word when I was told that he would take care of me. My purchase is complete. Toyota of Killeen has an AWESOME SALESMAN!!!!!!

3.0

Let’s see how the dealership handles this.

First time I EVER !……bought a car from a dealership and two weeks later the battery is DEAD!…smh…brakes are trash. It’s a Sunday and the mechanics are off. Smh..that means I have to come out off pocket for a new battery!..I traded in a problem car for another basically!

5.0

It was great working with Newton. He gave me a better...

It was great working with Newton. He gave me a better option than I thought I could get. He also did an excellent job in explaining the pros and cons of each decision.

1.2

Wanted to buy a Highlander. When we asked the guy what...

Wanted to buy a Highlander. When we asked the guy what deals they were having he stated they are selling for MSRP. We explained that we both have perfect credit and ready to buy. He would not budge so we left and bought the vehicle at Don Ringlet that day. Will never buy a vehicle in Killeen.

1.0

Ms. Dana Rodgers

Unable to leave a zero satisfaction. Customer service was very rude and disrespectful to my daughter. She is unable to wear a mask due to a medical condition and was made to sit outside in the cold. No help from management or owner of Toyota.

1.0

Raw deal

Found truck on CarGurus and called to test drive. Chatted online and was told the truck is still being worked on but will be first in line to test drive. Dealer employee took some pictures of the truck in the shop and emailed to me on Wed. Was assured I would be the first test drive. Called on New Years Eve to check status of truck and was told they were still waiting for a part. Contacted them on Monday morning to check status of truck and was told the truck was sold on Saturday! What a absolute lousy way to treat a potential customer!!!!

5.0

Came to this dealership after four others were not...

Came to this dealership after four others were not willing to work with the VA and my disabled husband. Toyota of Killeen was excellent and dealt very professional with the VA and with us. We would send all veterans and anyone who wants to buy or Toyota car here

5.0

Newton Rose is an excellent sales representative and we...

Newton Rose is an excellent sales representative and we got a good deal. Others that we dealt with at Toyota of Killeen were very helpful.

1.0

Complete lack of ethics

I made a one hour trip both ways to this dealership with lots of communication in between each trip. I had a third party offer from TrueCar which the salesman assured me was the price I paid. After I went to the dealership the second time, they ran my credit and collected all of my personal information. Once they were done doing so, they raised the price almost $5,000. I tried submitting a ticket directly with Toyota and the Customer Relations Manager at the dealership repeatedly closes the ticket and says they contacted me, which they never have. Worst car buying experience I have ever had, would not recommend.

1.0

I made a one hour trip both ways to this dealership with...

I made a one hour trip both ways to this dealership with lots of communication in between each trip. I had a third party offer from TrueCar which the salesman assured me was the price I paid. After I went to the dealership the second time, they ran my credit and collected all of my personal information. Once they were done doing so, they raised the price almost $5,000. I tried submitting a ticket directly with Toyota and the Customer Relations Manager at the dealership repeatedly closes the ticket and says they contacted me, which they never have. Worst car buying experience I have ever had, would not recommend.

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