Baumann Auto Group Chevrolet Ford

I just bought my fourth car from Baumann Auto Group and they are awesome!! Brian Gentry has been my salesman in all the purchases and he is fantastic. Always looking for the best deal possible for me. Treated me with respect and honesty. Tony the sales manager also helped me at the Baumann Chevy Genoa this time while Brian was out of the office and was wonderful too. Definitely will buy the next from Baumann.

Be sure to check over every inch of the vehicle's engine and body, and make sure ALL the gadgets work before signing any papers. Once the deal is done, Baumann is done with you. If you don't thoroughly examine the vehicle before signing papers, and drive off the lot, and have a problem, it is too bad, so sad for you as you will be on your own. I noticed a 1 3/4 inch X 1/4 wide spot on the edge of the hood that had bubbled up paint. Ask Tony could it be repaired because we had just purchased van. He stated The State of Ohio does not hold dealer responsible after sale is complete. The estimate to fix is $200 for me to pay. I, myself, wondered if they could fix it out of the good will of their heart, but maybe there are state rules on giving out good will, and making the customer happy. Tony did take the time and look at my volume problem on Bluetooth, and fixed that for me. I worked with Michael on the sale and Curtis on the financial end. Both were very cordial. Was very disappointed that van was so dirty, few stains in carpet, and the back gate was packed with dead Mayflies. My Husband cleaned and washed the van, and now it looks like new.

Our salesman Nick did a great job explaining all the features on our Fusion. There were a couple things we weren't happy about,but the manager did talk to us about them.On the whole our buying experience was good.Curtis was very professional and made sure we understood everything.