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Academy Ford

4.8
(573 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:30am–5:30pm
Tuesday 8:00am–9:00pm 7:30am–5:30pm
Wednesday 8:00am–9:00pm 7:30am–5:30pm
Thursday 8:00am–9:00pm 7:30am–5:30pm
Friday 8:00am–9:00pm 7:30am–5:30pm
Saturday 8:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
New (301) 867-5091 (301) 867-5091
Used (301) 867-5161 (301) 867-5161
Service (301) 358-2821 (301) 358-2821

Reviews

4.8
(573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Academy Ford from DealerRater.

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5.0

Great customer service and professionalism.

Great customer service and professionalism. Kudos to Mr. Watson for his tireless effort keeping me apprised of repair status.

5.0

Great customer service and professionalism.

Great customer service and professionalism. Kudos to Mr. Watson for his tireless effort keeping me apprised of repair status.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Alvin and staff was extremely helpful and accommodating.

Alvin and staff was extremely helpful and accommodating. Alvin contacted throughout the process and provided options.

5.0

Alvin and staff was extremely helpful and accommodating.

Alvin and staff was extremely helpful and accommodating. Alvin contacted throughout the process and provided options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear Alvin and the team at Academy Ford Sales were helpful and accommodating throughout the process. Happy driving!

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4.0

Dealership proactive regarding recalls on my one year old

Dealership proactive regarding recalls on my one year old Ford Maverick. Sent mobile service unit to my home to perform required wotk at my convenience.

4.0

Dealership proactive regarding recalls on my one year old

Dealership proactive regarding recalls on my one year old Ford Maverick. Sent mobile service unit to my home to perform required wotk at my convenience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that our proactive approach and mobile service at Academy Ford Sales made things convenient for you. Thanks for sharing your experience!

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4.0

Andy was super nice and professional and very honest.

Andy was super nice and professional and very honest.beautiful waiting room.car feels so much better now.i will be back for future work.the only small thing was there was a bottle left in my car and it was on e from the road test.but other than that everyone was very nice including the cashier.thank you and I will be back for more business

4.0

Andy was super nice and professional and very honest.

Andy was super nice and professional and very honest.beautiful waiting room.car feels so much better now.i will be back for future work.the only small thing was there was a bottle left in my car and it was on e from the road test.but other than that everyone was very nice including the cashier.thank you and I will be back for more business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We're glad to hear Andy and the team at Academy Ford Sales provided excellent service. We apologize for the oversight with the bottle, and we look forward to assisting you again in the future!

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5.0

I have patronized Academy Ford since 2003 and have been

I have patronized Academy Ford since 2003 and have been more than satisfied with their performance, service and detailed explanations of issues concerning the maintenance of my vehicle.

5.0

I have patronized Academy Ford since 2003 and have been

I have patronized Academy Ford since 2003 and have been more than satisfied with their performance, service and detailed explanations of issues concerning the maintenance of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you've been satisfied with our service since 2003 at Academy Ford Sales. Thank you for your continued trust and support!

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5.0

Love the way the service went.

Love the way the service went. Everything went smooth. They showed up when they said he was gonna be here and left when they left not a problem not an issue gave us our paperwork and we were well on our way and they were well on their way should’ve done something like this Prior

5.0

Love the way the service went.

Love the way the service went. Everything went smooth. They showed up when they said he was gonna be here and left when they left not a problem not an issue gave us our paperwork and we were well on our way and they were well on their way should’ve done something like this Prior

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with Academy Ford Sales! We're glad to hear everything went smoothly and efficiently. We appreciate your feedback and are here for any of your future needs!

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5.0

Excelente el servicio prestado por Andy, muy profesional

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien.

5.0

Excelente el servicio prestado por Andy, muy profesional

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Muchas gracias por las cinco estrellas para Andy del equipo de Academy Ford Sales! Esperamos tener la oportunidad de servirle de nuevo en el futuro. Tenga un buen día!

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5.0

Service department is always friendly and easy to work

Service department is always friendly and easy to work with. They get the work done quickly and deliver it when they promise it.

5.0

Service department is always friendly and easy to work

Service department is always friendly and easy to work with. They get the work done quickly and deliver it when they promise it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Terry, we're delighted to hear that our service department at Academy Ford Sales met your expectations! Thanks for the positive feedback!

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5.0

The management and service department at Academy Ford of

The management and service department at Academy Ford of Laurel, MD are professional, welcoming, dedicated, honest, and go above and beyond for their customers at all times.

5.0

The management and service department at Academy Ford of

The management and service department at Academy Ford of Laurel, MD are professional, welcoming, dedicated, honest, and go above and beyond for their customers at all times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for recognizing the efforts of our management and service department at Academy Ford Sales. We're delighted to hear that you found our team professional and dedicated!

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5.0

Maintenance was completed quickly and with no issues.

Maintenance was completed quickly and with no issues. Staff was great and very friendly and knowledgeable.

5.0

Maintenance was completed quickly and with no issues.

Maintenance was completed quickly and with no issues. Staff was great and very friendly and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Rick - we're glad to hear that our team at Academy Ford Sales provided quick and friendly service. Thanks for the positive feedback!

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