Academy Ford

(4.8) 284 reviews

Call This Dealer

New Used Service

Reviews

Average Ratings

4.8
284 lifetime reviews.
this dealer
Not Applicable
Not Applicable
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • Best customer service in town!

    When buying or looking for a new car Academy Ford is the place to go! Nathan and the team will all be very courteous and will take you step by step to

    ...

    the right car for you. Academy Ford will definitely help you find a car with the latest features within your price range. They make you feel very comfortable with the process of buying a car, make sure to ask for Nathan he will definitely make the whole experience with it!!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your very kind words. It means so much to us when our customers take the time to share their experience.


  • Service

    Great service at a great price. Had battery issues another dealer wanted 25% more. Have always serviced at Academy and you came through.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Good service

    Good service was provided this time, please extend my many thanks to your staff. Questi9n is it normal that my truck is driven outside the dealer??

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback. If there is anything we can do for you, please do not hesitate to reach out.


  • Excellent Service

    My vehicle was handled with care, all of issues were addressed and corrected, it was returned within a short amount of time, and the detailed report I

    ...

    was given greatly assisted me in understanding what the mechanics did to fix my vehicle and the current conditions of it as well!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Leasing a new Ford

    I had a really great experience at Academy Ford on Wednesday. The salesman and financial manager helped me with the leasing of my new Ford and their

    ...

    courteous, helpful, and knowledgeable manner added greatly to the overall experience. Thank you, everyone at Academy Ford.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ellen, we're pleased to hear everything was completed to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy

    ...

    to hear that your experience reflected this.


  • Satisfied customer

    The service I receive each time I bring my vehicle to Academy is always exceptional!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rowena, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything el

    ...

    se we can do for you! Safe travels!


  • Analyst

    Always treated like family, love the service at Academy Ford

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! It is great to hear our Staff took such great care of you! We hope to see you here again!


  • 2017 Ford Explorer XLT Academy Ford

    Two years ago I bought a Ford Explorer xlt, essentially I settled on the car. It was fine for the time, but I didn?t buy a warranty. After less than 2

    ...

    years my warranty was up. Erick and Michael the sales manager were instrumental in getting me the car I wanted. It is everything I was in an SUV, my 2017 explorer XLT is just amazing. I cannot thank the team enough, and I will continue to come to Erick for all my ford needs!!

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Service Experience

    My experience with Academy Ford and my service representative (Jake) was "Excellent". Everything was smooth, from my calling to make an appointment f

    ...

    or service, to bringing my vehicle in and having the repairs done. Also, in a timely manner based on my schedule. I have no complaints and plan to continue to have my vehicle serviced at Academy.

    Customer Service
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ernest, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. As one of our valued customers, we want to since

    ...

    rely thank you for your business and we hope to see you here again down the road!


  • RRMeeker 2017 Ford Focus RS

    Karan and her colleages are Courteous, Friendly, and Professional. They provided a exceptional experience in purchasing my new vehicle.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thanks for the great star-rating! If there is anything else we can do to assist you, please let us know! Take care!


Academy Ford
13401 Baltimore Ave Laurel, MD 20707
New (888) 862-0774
Used (877) 694-0370
Service (301) 358-2821
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.