Capitol Hyundai

Beware of online pricing. I called Capitol Hyundai about a 2021 Hyundai Venue Denim I saw online. The salesman said the vehicle had been sold. I said thanks and hung up. He then sent me a text and picture of a Hyundai Venue he had in stock. I had just looked at 2 othe dealerships and they had $3-5k worth of dealer mark-up and add ons. I texed back to him and asked what the price was with the add ons. Never got an answer. I assume the $3-5k mark-up applies to Capitol Hyundai.

I bought my brand new Kona EV here in July 2022 and while I love the car, but it has been beyond frustrating to deal with the Capitol Hyundai every step of the way. The finance guy lied to us about how much was needed to put down and that we didn't need a co-signer, so we sent our co-signer home. Then when we were alone he said nevermind, and we ended up having to put almost 5k more down to do it without the co-signer. I've needed help 2 times over 18 months and I've left shaking with anger every time. First time I had an issue with my tire pressure moniter keep warning me about a tire even though I kept filling it up. I made an appointment, asked over the phone for a loaner as I needed to get to work (1 hour away). Once I got there they sent me to Enterprise where I waited 3 hours, because Hyundai didn't give them verbal approval to pay for the loaner. They then said to come back and get my car because I just had to fill up my tires. I said that I already had a million times but it keeps going down, so I took it somewhere else and they fixed the faulty monitor. Then last night, I popped a tire on my way home from work. I call roadside assistance through Hyundai and they tow me here. This morning they call and want to charge me $600 claiming nothing is covered under warranty even though I bought tire warranty on top of the 10 year bumper to bumper that they claim is "America's best warranty". I absolutely hate Capitol Hyundai!

Here's the body of my BBB complaint I filed: I brought my Hyundai Kona EV in for service on Thursday October 19th, 2023. An appointment I scheduled for a recall repair online. Upon arrival, I was told that "I should have called them to get an appointment before 11" and that my car would have to be there overnight. They did not warn me about this, they had contact info for me. Having not made plans, I requested a rental car which they didn't want to do at first, but relented. Multiple days went by without any contact, despite me calling and emailing the service manager. I've left 4 VMs and 2 emails for the service manager at this point, I finally get a call back saying to pick up the vehicle. I arrive, and the service advisor (Ken) hands me the paperwork and the key (no walkaround inspection) and I drive off. I arrive home and find that they've damaged my front license plate frame and plate! I tried calling other phone numbers I've found on their paperwork and they ROUTE TO SCAM LINES, they aren't even correct phone numbers on their paperwork!! This service center is a disaster and should not be allowed to provide service if they cannot meet basic expectations of communication and quality handling of my vehicle.

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint.

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint.

Very nice staff, but if you're waiting for service, it's going to take a very long time and the waiting room is a bit of a mess. Coffee machines, but no cups or coffee. You give the same info. 3 times in the first 45 minutes. Then the 2-3 hours wait starts (if you're just getting a software recall fixed.) Come prepared with what you need to get through the day. They offer rides to somewhere within 10 miles.

I found a used Ioniq 5 at a great price. Was contacted by Eric Wong who worked with me on pricing and looking into new and lease options. He was extra transparent - gave me all quotes with all fees included and wasn’t pushy. We got the used car and wrapped up our purchase within 90 minutes and we’re out the door to head home with a fully detailed car. Eric also loves food so he’ll tell you where to get a good meal too - good guy

I’m extremely satisfied with this dealership, both sales and service. I bought my 2017 Elantra here and have driven from Watsonville for every maintenance and every Auto Butler. Every person I have had contact with has been very polite, knowledgeable, and accommodating. From warranty repair, to extending my prepaid maintenance contract, to rubbing out water spots (going the extra mile), to explaining techy things that I didn’t fully understand, I have only great things to say about Capitol Hyundai. I highly recommend this place and will continue to go there for service. The service and the staff there are the best!

Thank you Dale for such smooth car buying experience! Your professionalism and a bit of humor are greatly appreciated! I’ll look for you next time I want to buy another car. Love my Hyundai!!

I can’t even with the very poor example of a human being, (maybe named Dane, Dave?), who was standing outside the portable Sales trailer (construction in progress). Older (60s perhaps) white male, wearing some sort of car racing type billed cap. He was so absolutely off putting, disrespectful, condescending, RUDE, in his response to my partner and I, when we said we’d love to hear more about the Hyundai Holiday Event, and to see any of the vehicles offered at 0.00% apr, for 36 months. Guffawing offensively at our request, he replied, “ i’ve never heard of 0% on anything, for any amount of time, and all of my years working with cars! Followed by another few guffaws and a look back at his much younger coworker, who didn’t say a word.