Reviews
Good dealership.
Good dealership. They promised to cover the check-engine light on our 2014 BMW X3, and replaced the non-working headlight bulb, which they did. I'm noticing that a major warranty issue on the car has not been completed on this car, and BMW will no longer honor it, as the time-window has surpassed.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi Shumon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (410) 306-7080 to discuss what we can do to help.
Sam Wu did a great job providing service to me.
Sam Wu did a great job providing service to me. He was knowledgeable, patient and honest and seemed to really value making sure that I made the best tire purchase to accommodate my needs. After a bad experience years ago at Hunt Valley, he made me feel confident to return as a customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Rudy, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sam Wu is an excellent service manager.
Sam Wu is an excellent service manager. He goes the extra mile to provide feedback with video and strong communication. If you like keeping your car in peak condition, he’s the guy. Also very organized.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. If you need more help, our team is available to talk -- safe travels!
Staff was clear with the recalls as well as service
Staff was clear with the recalls as well as service requirements. Update was and response was efficient. The feedback time was timely. Customer service was friendly and ready to assist.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Brake Service visit @ Mercedes Benz of Hunt Valley
The service assistant was courteous and detail oriented. She noted my concern on the folder and passed it onto the repair technicians. The overall environment was clean and the staff was friendly too. I enjoyed the coffee machine. The bill was sent as a text message and payment method was a breeze.Lots of good experiences!!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Benneth, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
John Hawkins is a great service representative. He works hard to accommodate customers and get service/repair work done in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Service rep had a thorough understanding of the issues
Service rep had a thorough understanding of the issues and was very pleasant. Although I did wait one hour to be seen past the appointment time. He apologized.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eileen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Best Mercedes Dealer.
My visits at Mercedes Hunt Valley are always great. Sam from the service department is awesome as always if I could give ten stars I would.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Keisha, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Peters
Sam from Huntvalley couldn?t do enough for us. He is the Best. Can?t thank him enough. courteous, professional, and extremely helpful. Answered all of my concerns.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Mercedes A220-fourmatic
everything was done with expert care kindness was demonstrated and accuracy was noticed they informed me about all
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.