Reviews
Service department experience was very good.
Service department experience was very good. Knowledgeable and courteous advisor and wait time was short.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Coolent repair
Fast and effective service and was able to get a loaner on short notice.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service on My MB GLK 350 @ Mercedes of Hunt Valley
My service advisor , Sam Wu, was attentive to my concerns about my vehicle. He also explained in detail every service item that needed to be addressed. A true professional!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Quick service
Scheduled maintenance for my Benz. Appointment was 8am. We were in an out in under 2 hours. The service was great. We were treated with a smile and updated in those 2 hours what they found and when the vehicle would be finished. Highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Hunt Valley and we hope to be of service again in the future. Take care!
Excellent service
Highly and confidently recommend Mercedes Benz of Hunt Valley. I purchased my car from them four years ago and have never had any complaints. My service rep, Sam, is a true asset to their team; he keeps everything stress free and always takes excellent care of my car when I bring it in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Keisha, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. We are always more than happy to assist you if anything else comes up. Take care!
Great Service
John was great and my car was repaired quickly. Friendly and informative.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bradley Goldbloom, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. We are always more than happy to assist you if anything else comes up. Take care!
Always willing to help the customers out, very polite and
Always willing to help the customers out, very polite and experienced people. Would recommend choosing this location as your favorite.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not a great experience
I'm happy with the car we bought, but the purchase process was not good. We agree to purchase the car several days before and had send in the required documents, but we were still in the dealership over two hours and we were the only customers in the store. To make matters worse they only had one of the keys and had to ship us the second. Didn't seem to be focused on delighting the customer.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Bryan, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (410) 306-7080 so we can work towards a resolution. We look forward to hearing from you. Take care!
Service Made Simple
Sam is the man and MBHV delivered as promised. Communication was good, service was timely, and I'll be back in 10,000 miles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Patrick, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Hunt Valley. If you're ever in need of more help, please let us know! Take care!
Service Appointment
Malcolm assisted me both times I brought my car in for service. He?s fantastic, always going above and beyond & makes sure to keep me updated in a timely manner. Before working with Malcolm, I was looking into switching dealership locations because previously, I did not have the best experience at the Towson location.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're so happy we were able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!