Reviews
Why I prefer my dealership to any other one I have
I enjoy working with Omar R, he is very friendly, helpful, and courteous . The dealership is clean, service advisors are knowledgeable, let me know in advance what I need.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Just bad. Again.
Nothing is ever as presented. I have historically driven 30 miles to have my BMW serviced where I buy it, cause this dealership is bad. I’ve owned 10 BMWs in 20 years and have used this service department 5 tines. 2 tines were good. 3 times were horrible and send me running back to my original dealership. This current visit was no different. I went in for a tire issue and I have the tire warranty. I went in with the idea I would pay $50. The service advisor talked me into an alignment at a discount price if $189. When I pick my car up the bill is $311. For what? I was charged $68 to rotate my tires!!! Are you kidding me? Discount tire does this for free. I chalk that $68 up to Stupid Tax, for me being dumb enough to go back.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Eric Sanchez Fixed Operations Director 713-289-1200
Superb service during difficult times
I am very greatly for Yasmin for timely notifying me about availability of my dream car at Advantage midtown. I got personal appointment and dedicated service from her and BMW genius showing me the features of the car. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for being our customer, we appreciate your kind words!
Service was good
Jerry Ward. Was a really good and professional service consultant, took care of mi car on time and with professionally, I will my service consultant..
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Excellent work and communication by Kamil.
Kamil was very detail in his explanations of what repairs my vehicle required. He provided constant updates which allowed me to plan my schedule better.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
New car shopping
Purchased 2020 M550i through Ken Cavan. Would highly recommend. Process was seamless and very quick. No per longed negotiations, very competitive on pricing. Signing part was extremely fast.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Nick for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
March 2020 Service
Stan M. was my Service Advisor and really kept me informed and updated even though he was out for unforeseen reasons. That was totally appreciated and demonstrated his commitment to servicing his clients. I have been coming to advantage for 9 years and I can say Stan has been my most attentive Service Advisor. My overall experience was solid.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mikey for your kind words! We thank you for your business and look forward to your next visit!
Advantage BMW Midtown
Cory Smith is the best adviser. He is professional, patient, explain efficiently about the service needed, and mindful of your time. Overall, Mr. Smith is an excellent addition to Advantage BMW Midtown. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Normal repairs related to a flat tire.
Our service advisor, Matthew Phillips, is very responsive and is very professional in his service efforts. Advantage BMW has been a very good resource for us over the years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
Shopping for a family car
Really appreciated Nicolae Branzei he was straight forward and very honest, went the extra mile for us. Will be heading to him for all our car needs!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!