BMW of Houston Midtown

My experience here was mostly great. Very appreciative of the kindness from Benjamin who helped facilitate the sale and all the employees when we walked through the door. Easy and straightforward purchase of the car and never felt like a burden to them. The only issue I had was when we got to financing. The man we worked with (not Benjamin) didn’t seem to like that I turned down all the extras and so he seemed to get a bit hasty with me. He tried to add a fee back in I told him I didn’t want and then he seemed extremely aggravated that I wanted to read the papers before signing. Honestly, very frustrating. The vehicle was going to be detailed before pickup and Benjamin was communicative and made sure I had all the pieces ready to go for the next day when I picked up the car. very straightforward and pleasant experience, financing aside. Thanks, BMW!

Consistently get great service from Ana at the dealership, she is always professional and detailed about the service provided.

I had a wonderful experience with the BMW service department! The entire team was efficient, quick, and worked so well together to get my car taken care of. A special thank-you to Mr. Bryant, who went above and beyond to make everything run smoothly. He did an outstanding job getting the necessary authorizations, arranging for the parts, and making sure my repairs and tire were handled as quickly as possible so I could get back into my own car. I truly appreciated his professionalism, attentiveness, and dedication throughout the process. Mr. Bryant is a tremendous asset to the service department. His care and follow-through made all the difference, and I?m so grateful for his help. Thank you to him and the entire team for providing such exceptional service!

Advantage has been a disappointment time and time again. First time i took my car to be serviced there, they returned the car with a very large scratch that needed to be repaired. Another time i was told by the advisor that my inspection was ?all green? but when i watched the video it showed hydraulic fluid leakage - which needed to be repaired. This time the advisor said I needed to pay for the alignment when servicing my mount which was covered by warranty. I resisted and had her call the adjuster- who said more paperwork needed to be submitted for the alignment to be covered. I felt like I was doing the job of the advisor too, and I?m no bmw expert. I?m not impressed with the customer service. My husband and I collectively spent hundreds of thousands cash on bmws and I?m disappointed at this customer service. Not o mention there?s hardly a loaner ever available, and you need to call for a loaner weeks in advance.

50,000 maintenance was expedient and the advisors were professional and helpful. I would recommend any BMW owner to experience this facility. 10 out of 10

Thank you Josh!!! It’s always a stress free time when Im there. Keep up the great customer service.

Great service. My service adviser ,Ramon was very helpful. The mechanics found a bubble on one of my tires, that I was unaware of

Excellent service! The alignment was perfect, and the blacked-out wheels look amazing. Professional, efficient, highly recommended!

Alejandro Aguirre always goes above and beyond when it comes to repairs required. He lets me know what is crucial and what can hold off for a bit. Always satisfied with his service.

Exceptional service service, reps, or professional, and helpful I would recommend BMW advantage BMW to all of my family and friends I would not have my vehicle serviced anywhere other than BMW advantage