Reviews
David Guerrero was phenomenal during my visit to Advantage BMW Midtown. He was very communicative through the repairs process and explained to me in great detail what and why the repairs were needed. The repairs were done in a timely manner. I would recommend this service dealer to anyone in the area and I will be coming back next time I need my vehicle serviced.
David Guerrero was phenomenal during my visit to Advantage BMW Midtown. He was very communicative through the repairs process and explained to me in great detail what and why the repairs were needed. The repairs were done in a timely manner. I would recommend this service dealer to anyone in the area and I will be coming back next time I need my vehicle serviced.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Professional and courteous. Really worked hard to get car out and worked with insurance company.
Professional and courteous. Really worked hard to get car out and worked with insurance company.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My BMW I5 recently suffered significant damage in a crash. My advisor David Guerrero at Advantage BMW Downtown managed my repair extremely well. This included protracted negotiations with my insurance company to ensure that all the necessary repairs were made with original BMW parts. My car is now like new and I am very satisfied with everything that was done.
My BMW I5 recently suffered significant damage in a crash. My advisor David Guerrero at Advantage BMW Downtown managed my repair extremely well. This included protracted negotiations with my insurance company to ensure that all the necessary repairs were made with original BMW parts. My car is now like new and I am very satisfied with everything that was done.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Basil, we're happy you found our staff to be so supportive during your experience here at BMW of Houston Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.
Very good experience fron the time I dropped my car for service till I pucked the car back Anna Crawford handled the whole process well
Very good experience fron the time I dropped my car for service till I pucked the car back Anna Crawford handled the whole process well
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Promptly fixed what they said they?d fix. Good communication. There was one isssue that ?wasn?t covered by warranty? which I left unaddressed as a result (torn armrest, 3rd row, both sides). It?s caused by moving the 3rd row flat/up. The fact that it rubs the armrests is a design defect that should be covered and not cost $1300 to repair.
Promptly fixed what they said they?d fix. Good communication. There was one isssue that ?wasn?t covered by warranty? which I left unaddressed as a result (torn armrest, 3rd row, both sides). It?s caused by moving the 3rd row flat/up. The fact that it rubs the armrests is a design defect that should be covered and not cost $1300 to repair.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Ed D, for your kind words about our prompt service and good communication. We appreciate your feedback regarding the torn armrests and understand your concerns about the design defect. Your experience is important to us, and we strive for customer-centric solutions, so please feel free to reach out if you'd like to discuss this further.
On time, very clear about what you are getting and paying for. Overall great service.
On time, very clear about what you are getting and paying for. Overall great service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Anna Crawford took great care of me on my first visit as a new bmw owner. We got done quicker than expected and she was able to answer all of my questions efficiently.
Anna Crawford took great care of me on my first visit as a new bmw owner. We got done quicker than expected and she was able to answer all of my questions efficiently.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Had a great experience at BMW Midtown. Everything went smoothly, the service was excellent, and they definitely met my expectations. The staff was professional, helpful, and made the whole experience easy. I would definitely recommend BMW Midtown to anyone looking for great service!
Had a great experience at BMW Midtown. Everything went smoothly, the service was excellent, and they definitely met my expectations. The staff was professional, helpful, and made the whole experience easy. I would definitely recommend BMW Midtown to anyone looking for great service!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I had a great service from time of arrival. David was my representative; he was informative and communicative. Overall, I’m happy with the service provided.
I had a great service from time of arrival. David was my representative; he was informative and communicative. Overall, I’m happy with the service provided.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Brandon Valdez is, without a doubt, the most thorough and efficient BMW Service Advisor I?ve worked with in nearly 10 years of owning a Certified Pre-Owned BMW. Brandon?s expertise, professionalism, and genuine customer care give me complete confidence every time I bring my vehicle in for service. I confidently recommend Brandon to my friends and family visiting Midtown BMW!
Brandon Valdez is, without a doubt, the most thorough and efficient BMW Service Advisor I?ve worked with in nearly 10 years of owning a Certified Pre-Owned BMW. Brandon?s expertise, professionalism, and genuine customer care give me complete confidence every time I bring my vehicle in for service. I confidently recommend Brandon to my friends and family visiting Midtown BMW!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!